Reviews for our Chester Branch
Kevin Antrobus and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Yes I ve recently had to increase Mums care so it’s just bedding in. But Mum likes the carers that have been going to her and it’s a big help,to me taking the pressure off as I ve been really run down as Mum has gone much worse with her mobility and I have had to go more if she’s pressed her alarm etc. ..I met Jackie and she is really nice and Mum likes Fiona who has been going for a long time now to shower her on a Monday…
The person I spoke to was very thorough and answered all my questions.
She was on time happy and helpful
Ellie was very pleasant, and understanding.
The carers who attend are all excellent. We have had the occasional problem re timing of visits but this has now been sorted.
I would be happy to be cared for by the team. I would recommend the service. I like the way records are kept and information shared. My mother seems to approve of the care she receives.
So far have been very satisfied with the care Mum has received. She likes her carer Fiona and so far apart from one.
The carers seem to be assessing my Dads need well and he’s Happy in their company.
The Helping Hands carers are wonderful. They support my father staying in his own home. As we live miles apart it reduces my stress.
Friendly and efficient staff.
A pleasure to meet Claire again. She covered everything very well and without fuss
Understanding and helpful manner.
The lady I spoke to was extremely helpful and made me feel confident that Helping hands could provide the right service I need.
Person I spoke to was knowledgeable and helpful
Very clear when discussing mums needs and made mum feel comfortable. Had a good understanding of both our needs and mums. Prompt in response.
Lady was very helpful and informative
Nichola was assigned Mothers care even though she doesnt manage live in carers. However she was fantastic. She met us at the hospital for the initial meeting then at home when mother was released from hospital. She had a lot to sort out basically with your companies incompetence who had sent the carer Laura by train to Ellesmere Port not Ellesmere Shropshire despite having the post code of mothers address. This meant Laura was 2hours 45 minutes late for her 12 oclock arrival. However the positive reference is for Nichola who did her job brilliantly.
Very helpful and knowledgeable of the services available. Did what he said he was going to do and rang back. Very nice phone manner showing he cared. Thanks Chris
Just having the same carer most of the time really helps…just having continuity really helps.
Ellie, your representative was extremely helpful and well mannered. She explained all aspects of the services your organisation can offer in an informative and sympathetic manner, being able to answer all my questions with confidence. She is a credit to your organisation.
My elderly Mum was very reluctant to have any carers in but it has been successful having the visit every week to help her shower. She really likes her carer Fiona who goes to her and looks forward to her visit. I would like her to have another visit but for the time being she says she is managing as she is.
Clear precise wording