Chester

Everything is well received and care is most freely given. A great team to have on your side / From our experience you are already there.

The written log gives precise details of what the carers have done. They have never missed a call and have been on time. Also, he has been attended by two regular ladies, mostly Ellie-Mae and sometimes Alice. Good continuity.

Your Carers are pleasant and efficient.

Lady was very helpful and informative

Nichola was assigned Mothers care even though she doesnt manage live in carers. However she was fantastic. She met us at the hospital for the initial meeting then at home when mother was released from hospital. She had a lot to sort out basically with your companies incompetence who had sent the carer Laura by train to Ellesmere Port not Ellesmere Shropshire despite having the post code of mothers address. This meant Laura was 2hours 45 minutes late for her 12 oclock arrival. However the positive reference is for Nichola who did her job brilliantly.

The lady I spoke to was extremely helpful and made me feel confident that Helping hands could provide the right service I need.

The Helping Hands carers are wonderful. They support my father staying in his own home. As we live miles apart it reduces my stress.

So far have been very satisfied with the care Mum has received. She likes her carer Fiona and so far apart from one.

The carers seem to be assessing my Dads need well and he’s Happy in their company.

A pleasure to meet Claire again. She covered everything very well and without fuss

Understanding and helpful manner.

Person I spoke to was knowledgeable and helpful

Very clear when discussing mums needs and made mum feel comfortable. Had a good understanding of both our needs and mums. Prompt in response.

Very helpful and knowledgeable of the services available. Did what he said he was going to do and rang back. Very nice phone manner showing he cared. Thanks Chris

Ellie, your representative was extremely helpful and well mannered. She explained all aspects of the services your organisation can offer in an informative and sympathetic manner, being able to answer all my questions with confidence. She is a credit to your organisation.

My elderly Mum was very reluctant to have any carers in but it has been successful having the visit every week to help her shower. She really likes her carer Fiona who goes to her and looks forward to her visit. I would like her to have another visit but for the time being she says she is managing as she is.

Clear precise wording

All q.

Friendly and efficient staff.

Just having the same carer most of the time really helps…just having continuity really helps.