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Chester

Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

A fully personalised care plan in Chester

Our team of dedicated and friendly carers in Chester can provide you with a package of care that has been perfectly tailored to your needs. If you need short visits a few times a week, or ongoing live-in care we can provide the perfect package of care to keep you safe and looked after at home.

We can provide support in Chester, Tarporley, Eccleston, Dodlestone, Little Sutton, Saughall, Christleton, Great Barrow, Tarvin, Huntington, Kelsall and the surrounding areas.


Meet Kevin, our Branch Manager

Kevin Antrobus. Branch Manager

Kevin is our Branch Manager at Chester. He has lived just outside Chester for the last 25 years so has a great knowledge of the area.

'I have been working in social care since 1991. I started as a carer in a care home in Chester and have worked in so many positions since then. I spent nearly 20 years with Cheshire County Council working for the social services. My specialism lies with older people’s services, learning disability, autism and challenging behaviour. I have experience in managing domiciliary care services for several organisations as well as opening and managing a retirement village in Cheshire.'


Meet our team

Rebecca Parsons

Meet Rebecca, the Intermediate Care Manager for the North


Visiting care in Chester to suit your routine

Every care plan that we provide is totally unique, which ensures you have a package of care that is entirely suited to your exact needs and routine.

We provide calls for as little as 30 minutes, up to full day sits and overnight stays too.

Your visiting care plan is not restricted to the confines of your home, but can also help you to get out and about and remain active in your local community helping with appointments and social engagements.

Visiting care can help you with:

  • Personal care – Maintaining your dignity whilst supporting with personal tasks is our priority. We can help you with bathing, dressing and toileting and anything else that you need.
  • Household chores – Keeping on top of the housework can become more difficult in certain situations but your carer can help you keep on top of the vacuuming, laundry and the other bits and bobs that help you keep your home the way you like it.
  • Medication – If you need your medication giving to you, picking up from the pharmacy or gentle reminders to keep on top of things, your carer can help you with this.
  • Mobility – We can support you with your mobility if you just need someone to be there whist you’re getting around or if you need more advanced support with things like transfers and hoisting.
How visiting care is helping Audrey
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Excellent service. My aunt looks forward to her daily visit from the Helping Hands carer, and she is far more comfortable and independent thanks to their input. Highly recommended!

Catherine from Chester, September 2017

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24-hour live-in care in Chester

Live-in care provides a great alternative to residential homes, and give you the full freedom to maintain the lifestyle that you are used to.

Your live-in carer will provide you with one-to-one support around the clock to ensure your care needs are always met. They can help you with everything from companionship and housework through to advanced personal care, complex care and palliative care too.

When you choose the option of live-in care, we match your carer to you based on your needs, their experience but also to make sure you are compatible personalities.

All of our carers, regardless of previous experience, have been through extensive in-house training to ensure they are prepared for a caring career. They receive regular update training, and will be specially trained in any specific requirements that you have.

We can provide you with live-in care for as little as three days, up to full-time ongoing support.


Respite care from the Chester branch

If you are only looking for short-term care cover then respite care at home can prevent an unwanted stay in residential care or help you with other short-term needs.

We can provide respite visiting care from the Chester branch for as little as one day, or live-in care from only three days.

Respite care can be a good option if you are a carer yourself and wanting to take a break. Short-term care will help keep your loved one looked after whilst you go away for a while, or just need some down time.

Similarly, if you are going away and would like someone to accompany you during your time away to support with your mobility, personal care or keeping on top of medication respite care can help you maintain your independence.

Hospital discharge or an illness could leave you needing some extra help around the house on a short-term basis. Respite care can keep you safe and looked after at home for as short a period as you require.


Dementia care from specially trained carers

Dementia is a degenerative condition which brings different needs for different people, and needs that will change over time. We tailor all of our care packages so your plan will be entirely personal to you and your needs.

Regular reassessments mean that we can monitor and adapt to your changing circumstances to ensure you are always in the safest environment possible with the support of your carer.

Maintaining continuity and familiarity goes a long way in preventing any unnecessary disruption. Helping you to stay at home is our priority, and as we operate slightly differently to an agency we can guarantee your continuity of carer.

Combining familiar carers, and the ability to stay in your own home is extremely beneficial to those suffering with dementia. Your carer will have been trained in the specifics of dementia care, so you can rest assured that they are fully able to manage and cope with any difficulties that the condition may bring to you or your loved one.


Complex care supported by a clinical nurse

If you have a condition such as an acquired brain injury or motor neurone disease you may require condition specific care. We have a team of clinical nurses, who have extensive experience in nursing and complex support.

Your local clinical nurse will be on hand to support the Chester branch to ensure your every need is met in the safest possible way. Following this, your carer will be trained in your specific needs to ensure you are never without the support you need.

Expert care from the Chester branch can support you with:

  • Tracheostomy care
  • Toileting care – including stoma and urostomy care
  • PEG feeding
  • Ventilated and suctioning care

Financial support in Chester

Whether or not you are entitled to any financial support is subject to evaluation by your local social services.

Depending on your own monetary circumstances you may be required to pay the entire cost of your care, or top it up.

If you are eligible for any funding you can request ‘direct payments’. This is the where the money you are granted is paid in to your own bank account, and you are then free to utilise the money how you choose.

The team in Chester will gladly accept direct payments and can explain to you in more detail how the system operates.

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I have received amazing support from my managers and the other carers I have worked with along the way. There is nothing they won’t do to show you their support.

Kerrie, a visiting carer

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Fully-trained, reliable cares in Chester

We operated differently to an agency in that every one of our carers is employed directly by us, have been thoroughly vetted and are trained in house. This ensures you receive continuity of carer, and can be confident that they are delivering the very best standard of care.

Monitored by the Care Quality Commission (CQC) we strive to provide the highest possible standard of care in Chester, and across the rest of the country too.

Kevin and the team in Chester are always on hand to support your local team of carers, providing any support, guidance or further training that they might need.

If your condition requires very specific care, we will train your carer to be able to manage your needs safely and effectively, so you can rest assured that your carer knows your exact needs.

Outside of the Chester branch we have a dedicated on-call team who are available 24 hours, 7 days a week, meaning that there is always someone available to answer your questions and be there to support you.

Request a callback Email us

Visit our branch, open Mon-Fri

You can visit our Chester team on Hoole Road, Chester on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Nick and the team, please get in touch with us on 01244439762. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Email:

enquiries@helpinghands.co.uk

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