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Locally managed service

Ellesmere Port

We don't know what we do without the carers. They are our stars, they are our saviours.

Ellesmere Port

When you choose Helping Hands for home care, you’ll be partnering with a care provider who have over 30 years’ experience in delivering compassionate, expert home care to customers across England and Wales. Whether you require visiting care starting from as little as 30 minutes per week, or round-the-clock support from a live-in carer, our care experts will be able to provide you with a package of care that is perfectly suited to your individual needs and preferences.

As well as Ellesmere Port, we’re also able to provide home care and visiting care in the surrounding area, including: Neston, Northwich, Broughton, Waverton, Saltney, Tattenhall, Holt, Willaston, Elton and more.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01513918131 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Ellesmere Port, Suite 117 Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD (see on maps)

Visiting and live-in care in Ellesmere Port

Ellesmere Port was originally founded at the end of the Ellesmere Canal. Although the canal was never finished, the town still became an industrial hub during the 19th century. Industry continued to flourish in the area throughout the 20th century, with car manufacturing and petroleum refining expanding after World War II.

It’s also home to our Helping Hand Ellesmere Port branch. When it comes to home care, we’re industry leaders in our own right – we’ve got the experience and the expertise to be able to provide you or your loved one with a flexible, holistic package of care that meets all your needs and allows you to live comfortably and confidently in your own home.

Meet the team

Katrina Pennington

Meet Katrina Pennington, our Branch Care Manager, Ellesmere Port

My roles and responsibilities as the Branch Manager are to ensure that we are providing a safe and caring package. It is my responsibility to oversee all aspects of the branch to ensure we are fully compliant and meeting individual care and support needs. I am passionate about the services we provide at Helping Hands and strive for brilliance. As a team we are endlessly looking to improve in every way thinkable. I also am driven to better myself and progress my own knowledge and experiences throughout my career. In my spare time I like to read a really good book, I enjoy meals out and I like to spend time with my family.
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care

With visiting care, you’ll get the opportunity to receive dedicated support from an expert carer in the comfortable, familiar surroundings of your own home – rather than having to move to a residential nursing home or a hospice. Our superb carers will go above and beyond to ensure you’re able to enjoy the best possible of quality of life while they take of all the chores and routines that you’re struggling with – whether that’s cooking and cleaning, taking you to appointments, helping you bathe, or anything else.

Live-in care in Ellesmere Port

When you or your loved one find yourself requiring an additional level of support to your current care plan, live-in care is a great option. With live-in care from your Helping Hands team in Ellesmere Port, you’ll get one of our wonderful carers come to live with you in your home and provide you with one-to-one support around the clock – supporting you in any way you need. Our carers are highly trained to provide expert support to people with a wide range of conditions, and also know how important your personal space and privacy are to you in your home so will always be respectful.

Care Agency in Ellesmere Port

If you’re looking for agency care in Ellesmere Port, you may instead wish to consider using a private care provider such as Helping Hands. We’re better than a care agency, because we employ our carers directly and prioritise their well-being, allowing them to focus their time and energy towards caring for you as well as possible. We’ll also take care of all the fiddly paperwork and administrative work involved in employing a carer, so you won’t have to stress about making payments each month.

Private care in Ellesmere Port

When you partner with Helping Hands for support, you’ll get access to private care in Egham and the surrounding area which means you’ll get a package of care that is completely tailored to your specific needs. Our superb carers will take the time to understand the particular requirements of your condition and circumstances and will design a care plan that keeps you supported at all times. Whether you’re living with a complex medical condition such as a type of dementia, need visiting care several times a week, or would simply benefit from a bit of extra companionship, we’ll always be able to help you live your best life in the comfort of your own home.

Emergency care

It’s not always possible to anticipate when we might require additional care support. There are certain situations, such as being discharged early from hospital or your regular carer being suddenly made unavailable, which we can’t plan for. In those instances, emergency care is a great way to ensure you’re able to receive all the help you require to remain comfortable, confident and secure in your own home without worrying about whether your normal chores and routines will be completed.

Overnight care

With overnight care, you’ll get one of our superb carers come to stay with you in your home throughout the night, meaning you won’t ever be left feeling isolated or unsupported when you might be at your most vulnerable. Overnight care is particularly popular with people living with age-related frailties or serious medical conditions. Your carer will stay in your home with you and assist you in the event that you need companionship or physical support.

Fully-trained carers in Ellesmere Port

Our Ellesmere Port care team comprises a fantastic team of carers who are on standby to provide you with dedicated, empathetic support in your home whenever you need it. All of our carers have been selectively recruited for their compassionate, committed approach to their care, and have undergone rigorous DBS and background checks to ensure they’ll be a great fit for us and for you. When they start with us, every carer is enrolled in our award-winning training programme which equips them to provide flexible, expert care to people living with a wide range of conditions and circumstances. We also make sure all of our care services are fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you can have total peace of mind about our commitment to excellence across the board.

Find out more about care in Ellesmere Port

For more information about care in Ellesmere Port and the surrounding area, please don’t hesitate to get in touch with our friendly customer support team. Alternatively, you can contact us via our website and arrange a callback at your convenience.

Call us on 01513918131 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

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Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Ellesmere Port, Suite 117 Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD Show on Map

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