Reviews for our Coventry Branch
Sharon Harris and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Thank you so much for the high standard of care, friendliness and
efficient service that you provided Mum over the last 18 months. She
appreciated the punctual arrival of the carers. The family were
reassured to know the carers were popping in twice a day and helping
My wife and I felt comfortable with the Assessor in our house, who conducted the interview in a business-like manner. All her questions were pertinent and our queries answered in a straightforward way. At the end we were happy that our expectations would be met by the same Carer each week.
reliable, friendly, professional
All questions answered. Thorough assessment. Good rapport with my mother (person to be cared for).
Spoke to a very helpful lady who answered all my questions and queries.
I found everyone i have had dealings with to be extremely nice, pleasant and obliging to things to make my mum’s and my own life a lot easier. Thank You
The professional, friendly and kind approach.
The staff and carers are extremely friendly, helpful and very pleasant
The assessor was friendly, nice to my mother, understanding of her needs (and mine). Overall a very pleasant and approachable lady.
The staff member was factual friendly and very helpful
Ladies have been cheerful and smiling, have spoken and conversed with mum so she has felt at ease.
Smiley carers that couldn’t do more to help..v nice people to deal with
Very informative felt our needs were discussed am looking forward to our visit to find out more
Christine was very helpful. Gave us the information we needed. She gave us the confidence that our uncle will be cared for well and in a professional manner
No hesitation to my request
Rang me back, polite and easy to talk too.
Helping Hands listened to what we needed and followed through with this 100% and they always turn up on time and never let us down. A big thankyou to Sharon and her team, especially Judy who is our main carer.
V helpful friendly staff that couldn’t do more for u
The regular person is a 5 every time. Marked 4 as one replacement was late and another did not dry my mum off fully after a shower. If the mark had been for replacements only would have been 3
Excellent very professional
Very pleasant and helpful ladies.
V helpful and pleasent to speak to
Sharon was very helpful and understood the care requirements my Aunt needed, she was good also at checking she was happy with the arrangements as she was reluctant but knowing it was required to keep her in her own home at a difficult time health wise. Best of all Sharon promised to provide care the same evening which was extremely helpful to myself.
Efficient no pressure
Very helpful sympathetic and very understanding
Very helpful visit with several suggestions on things to improve quality of care, flexibility to meet clients needs and precision and commitment in service offering. Very many thanks Petra. Looking forward to a very successful care partnership
Professional and pleasant first meeting
Very human, not an automated system. Please stop sending me these.
Ooops. Sorry. I meant 5! What a great team you are 🙂
The assessor listened to my Mum and engaged, she also took on board the concerns I raised for my Mum’s care as she is later stage of Alzheimer’s and may have high levels of anxiety as she will forget the carer and will be frightened. She aliviated some of my concerns.
Sharon was very knowledgable. She was down to earth and friendly.
The assessor was very helpful and understanding no pressure was applied during the assessment
Although it took a while for my call to be answered, Chloe was helpful and professional. Helping hands seem to be able to for fill my needs too. The manager is able to come and visit the next day which is very accommodating.
Confident, informative and reassuring to myself as a new customer.
Petra seemed very nice, empathetic, knowledgeable and professional
Lucy who dealt with my enquiry was friendly, knowledgeable and well organised giving an excellent experience overall
Very helpful and ease to communicate with to get what I needed thank you