Coventry

I met Heidi mums lovely carer. She was very friendly and patient with mum

On a whole the carer team that by Dad has are brilliant. They respond well to him and care for his basic needs as much as my dad allows them to. They are always smiling and communicate well with Dad reassuring him and giving him the encouragement he needs.

It’s very early days yet, but so far, carer has turned up on time, taken everything in her stride, and has been lovely with Anne. She’s also stayed for the allotted period, which is something the previous company struggled to do. Thank you!

My Mum seems very happy with the way the girls treat her and what they do for her,she says they are always very nice.

Excellent very professional

Petra seemed very nice, empathetic, knowledgeable and professional

Very pleasant and helpful ladies.

V helpful and pleasent to speak to

The assessor was friendly, nice to my mother, understanding of her needs (and mine). Overall a very pleasant and approachable lady.

The staff member was factual friendly and very helpful

Ladies have been cheerful and smiling, have spoken and conversed with mum so she has felt at ease.

Very informative felt our needs were discussed am looking forward to our visit to find out more

Smiley carers that couldn’t do more to help..v nice people to deal with

Christine was very helpful. Gave us the information we needed. She gave us the confidence that our uncle will be cared for well and in a professional manner

Very helpful visit with several suggestions on things to improve quality of care, flexibility to meet clients needs and precision and commitment in service offering. Very many thanks Petra. Looking forward to a very successful care partnership

Professional and pleasant first meeting

No hesitation to my request

Rang me back, polite and easy to talk too.

Helping Hands listened to what we needed and followed through with this 100% and they always turn up on time and never let us down. A big thankyou to Sharon and her team, especially Judy who is our main carer.

V helpful friendly staff that couldn’t do more for u

The regular person is a 5 every time. Marked 4 as one replacement was late and another did not dry my mum off fully after a shower. If the mark had been for replacements only would have been 3

Sharon was very helpful and understood the care requirements my Aunt needed, she was good also at checking she was happy with the arrangements as she was reluctant but knowing it was required to keep her in her own home at a difficult time health wise. Best of all Sharon promised to provide care the same evening which was extremely helpful to myself.

Very helpful sympathetic and very understanding

Efficient no pressure

Sharon was very knowledgable. She was down to earth and friendly.

The assessor was very helpful and understanding no pressure was applied during the assessment

Although it took a while for my call to be answered, Chloe was helpful and professional. Helping hands seem to be able to for fill my needs too. The manager is able to come and visit the next day which is very accommodating.

Confident, informative and reassuring to myself as a new customer.

Very helpful and ease to communicate with to get what I needed thank you

Very human, not an automated system. Please stop sending me these.

Ooops. Sorry. I meant 5! What a great team you are 🙂

The assessor listened to my Mum and engaged, she also took on board the concerns I raised for my Mum’s care as she is later stage of Alzheimer’s and may have high levels of anxiety as she will forget the carer and will be frightened. She aliviated some of my concerns.

Lucy who dealt with my enquiry was friendly, knowledgeable and well organised giving an excellent experience overall