Reviews for our Dartford Branch
Jackie Napier and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Branch management team are always very approachable and flexible/ready to meet our needs.Carers are excellent and willing to adapt to our needs.
Carer very helpful, hardworking and sensitive to client’s needs
We need 24/7 care for our mum as our dad has just passed away and Chris Ball was so very helpful a few weeks ago and again today.
Efficient and easy to understand the pricing
Michelle took her time to explain everything.
I found the care given to high standards
We really feel that HH genuinely care about my mother and provide us with a reassuring presence that she is being well looked after and remains safe
Your team have been very polite and listened to all my issues and advised me in a way forward. Always polite and knowledgeable
Very caring and takes the needs of the person into consideration when designing the care plan.
Good service but sometimes when running behind schedule there is no communication
The score I gave, as I felt the answers to my questions were informative and helpful
The cleaner was so helpful and done everything I ask her to do also she showed us so much respect and was very professional / Please can we have the same person every week, thank you
Louise was a really lovely helpful lady and we would appreciate it if we can have her permanently. We don’t want different ladies all the time. The last lady we had was always late and was going earlier, helping hands are charging us for these ladies to come into our homes plus the are charging us for their mileage which I think it’s pretty unfair, especially when the lady I last had never completed their hours and choose her own times when to come. I ask for a lady to come from 11-1pm not when they please themselves what time they come and go. As I stated we are paying for this service, but I do feel charging people for mileage on top as well is a bit of a insult to your customers. I for one is going to look elsewhere
Efficient, thorough listened and got the measure of my mum. quick enough. I felt confident in the service u r going to provide. We wait and see!
The lady I spoke to was incredibly helpful and gave me the information I needed to move forward. She was fantastic
Just pleasant nit able to help me you don’t cover welling in Kent
The lady I spoke to was an excellent listener, very kind and helpful.
On the whole the care is good but there is a lack of continuity and sometimes messages about care don’t get through to the carers. However the vast majority of carers are caring and willing.