Known for being the gateway to the Garden of England via its famous tunnel crossing from London to the beautiful county of Kent, the bustling commuter town of Dartford has always been a resting point for many travellers and pilgrims alike, dating back to the early Romans. Full of fascinating historical landmarks, such as the famous manor house built for Henry VIII, Dartford also houses some of the best carers in the industry at their Dartford branch in Copperfields Shopping Centre.
Working together to provide compassionate and professional home care, the team cover Dartford, Eynsford, Gravesend, Hartley, Meopham, Shorne, Swanley and the surrounding areas.
"Hello, I’m Jackie. As Branch Manager for the office in Dartford, I’m responsible for the office staff and team of carers, ensuring the service runs to exceptional levels, growing the business and developing everyone continuously - including myself!
"I’ve always worked within the domiciliary care sector, but with council contracts. Helping Hands inspired me to take on a new challenge within the private sector
"It fills me with pride to know that our clients are receiving an excellent range of services that are all designed to meet our customers’ needs."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Since 1989, we have been committed to providing unwavering support to our customers and enabling them to live in the comfort of their own home, whilst still receiving care to suit their needs. From as little as half hour visits to help you to prepare a meal, all the way up to duplicate visits throughout the day to help you to safely take your medication, we’ll put a care package in place that suits your routine and requirements.
With experience in supporting a variety of different conditions including Parkinson’s, Huntington’s, multiple sclerosis and cerebral palsy, amongst any others – the Dartford team will get to know how your symptoms effect you and will collaboratively work with you to find the best solution. And if your needs or symptoms change, we can easily adapt the type of care you receive and how often we visit.
The great thing about visiting care is that you can stay living in the place you know and love, keep in touch with your local community and have flexible care that works around you, instead of having to leave your home and adhere to strict mealtimes. We only deliver person-centred care, which means we’re dedicated to making sure you remain as independent as you possibly can be.
If you require more intensive support due to complex care needs or live as a couple but you both need a bit of extra help, a live-in carer could be the perfect solution for you. As the name suggests, a carer will come and live with you in your home and be there whenever you need them, day or night.
Whether you’re living with an acquired brain injury or advanced dementia, live-in care can support you with:
In addition to fulfilling your practical needs, a live-in carer is also a source of companionship and someone to share any excitement or worries with, particularly if you have any anxieties about the condition you may be living with. If you want to take a trip to London for the day on the train or marvel at the natural wildlife in Dartford Heath, your live-in carer will be with you every step of the way.
Discover more on what is live-in care here.
We understand how important it is that you remain in control of your care, which is why the team will consult you on every single decision that you make together.
Otherwise known as care at home, domiciliary care allows you to have the freedom to choose when and how you receive care, so that you always have the right level that’s suitable for you. For some, it might be one visit at the same time every day to help them get washed in the morning and prepare breakfast. For others, it might be a visit once a week to accompany them to the shops and assist them with collecting their groceries. Whatever you need support with, we’ll be able to find a solution for you.
We’re extremely proud to be recognised as one of the nation’s leading dementia home care providers, which is down to the skill and compassion shown by our talented carers. Working very much with the individual living with dementia and their family, our carers will get to know you and your particular requirements so that everything is tailored around you.
We understand how unsettling it can be when you’re living with any one of the hundreds of different dementia types, but we’ll ensure that you’ll always have familiar faces around to care for you that you can get to know and trust and who know everything there is to know about you and your preferences.
As you reach your more senior years, you may notice that your mobility isn’t as it once was or your reaction times are slightly slower, which can harbour your pace and quality of life. Yet with elderly care from the Dartford team, we’ll enable you to live life how you want to and make sure you get back the independence that you crave.
Care is so much more than personal care and helping with your medication; it’s whatever helps you to feel fulfilled physically and emotionally. We can enable you to enjoy your garden again by planting some seeds and watching them blossom or create a menu of your favourite childhood dishes that you can make alongside your carer. Whatever it is, we’ll support you.
Care needs can often arise at short notice without prior warning, which may be quite unnerving if you already have a family member or friend that cares for you. But with our professional and considerate carers, there’s no need to worry that you’ll be left in the lurch. In as little as 24 hours, we can swiftly put a package of care in place that doesn’t just provide top quality care, but reassurance too.
If you and your carer or family want to go on holiday, or you want to take a trip by yourself, our specially trained carers can accompany you to your chosen destination and take care of everything from personal care and toileting needs to supporting you with your mobility and getting to and from different modes of transport. As with any holiday, its important that you enjoy a real break – whether that’s alone or with your family – and respite care can often work in conjunction with your existing care routine and provide peace of mind for you all.
We’ve been training our kind, empathetic and conscientious carers at our bespoke, in-house training centres for over 30 years, and we believe that being able to develop our staff internally enables us to really deliver the best in person-centred care.
Awarded as a Centre of Excellence by Skills for Care, our training programme covers modules such as manual handling, first aid, medication and dementia with all of our new and existing carers, to make sure they all deliver the latest and safest practices in home care.
We take the standard of our service very seriously and ensure that all of our carers are checked by the Disclosure Barring Service (DBS) and that we adhere to the stringent guidelines set by the Care Quality Commission (CQC). In doing so, we can be confident that we are providing a service that is safe, effective and responsive, whilst also only ever employing the very best carers.
We are actively collecting and monitoring our reviews and feedback for Dartford to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 20 reviews
Our Dartford branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
7 Copperfields Shopping Centre, Spital Street, Dartford, Kent, DA1 2DE Show on Map