Ferndown

Katherine was extremely efficient and knowledgeable. She was empathetic both to us and Mum. She seemed to have extensive knowledge of her area and used it impressively.

Everyone I spoke to was friendly, polite and efficient. We have had a meeting with the Area Manager Katherine Andrews this morning and cannot praise her too highly.

Because Natasha was very thorough & talked us through everything & didn’t rush us at all.

Ruth was lovely with Mum and extremely friendly and helpful. We were both a bit uncertain about taking this step but Ruth made us feel confident.

Adrienne was sympathetic and so helpful. Very reassuring

Friendly, approachable liaison, that follow up quickly, flexible approach, very happy so far

We have not been able to resolve the reason for the call

No one is perfect

Prompt answering, instant answers by informed staff, very personable staff made me feel secure and reassured.

I just have

Adrienne was polite, keen to listen, very compassionate and understanding of our circumstances.

Christine was very polite, helpful and explained all costs, information and arranged appointment.

The phone call was polite, friendly, helpful and efficient.

very helpful with information on how you will be able to help my husband