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Open Mon - Fri: 8am - 7pm
and Sat & Sun: 9am - 5:30pm

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03300376958 Existing customers

Our Experts are here to help, give us a
call. Our team is available from:
Mon - Fri: 8am - 7pm Sat & Sun: 9am - 5:30pm


Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

A local care service to suit you

Our local team can provide you with a fully tailored care plan in your local area. We can provide as little as 30 minutes, up to full time live-in care in Ferndown, Poole, Bournemouth, Ringwood, Christchurch, Colehill, Broadstone, Burton, Highcliffe, Barton on Sea, Fordingbridge, Wimborne and the surrounding areas.

Your dedicated carer can support you with companionship, personal care, end of life care and absolutely everything in between.

Meet Sam, our Branch Manager

Sam Rex, Ferndown Branch Manager

Sam is a Care Quality Commission registered manager, and ensures that every single care package is running just as it should be. She sets up, oversees and constantly supports every care plan that we have to make sure you receive the best possible care in Ferndown. She works closely with her carers, keeping their training up to date, and managing any issues that they may have.

For Sam, care is about maintaining quality of life and keeping people as happy as possible. She said, “The most incredible part of my role is being the one able to “yes” to customer-Yes we can help them, yes we can support them or their loved ones.

A visiting care plan tailored to you

The team in Ferndown can provide you with an entirely bespoke visiting care plan to suit exactly what you are looking for.

We can provide calls for as little as 30 minutes each, through to entire day sits and even overnight care too.

Your visiting carer will come at the times that suit you best, ensuring you get the most out of your package of care, and can live life as independently as possible.

No visiting care plan is set in stone, if you needs change, or you would like to alter the calls you are receiving Sam and her team can adapt your package regularly. We are as flexible as we can be to ensure you get the exact care that you need.

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My father felt more comfortable with needing daily care after consulting with the lady from the office in Ferndown. The carer is a sweetheart. Dad is so much more relaxed and happier now.

Kate, a customer in Ferndown

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How visiting care is helping Audrey

Live-in care in Ferndown

Live-in care can provide a great alternative to residential care, providing consistent support around the clock.

Higher level care or more continual needs benefit greatly from 24-hour care. Your personal carer will provide you with the exact care that you need to remain safe and comfortable at home.

Your live-in carer will be matched up to you based on their experience and personality to ensure they are compatible with you and your family.

Live-in care can be provided for as little as 3 days when your needs or short term, or ongoing for continual care for as long as you need it.

Your live-in carer is able to help you with medication, personal care, companionship, meal preparation and all of the other little things that maintain your quality of life.

Short term care for when you need to take a break

Caring for a loved one is a full-time job which can be both stressful and physically demanding. If you’re taking care of someone else, it’s important that you take a break every now and then to rest and return to your caregiving duties feeling refreshed. You are an essential part of your loved one’s life, so breaks from caregiving will be a benefit to both of you.

Short-term support from as little as one day, up to four weeks lets you have a well-deserved break, giving you time for self-care, errands, and spending time with family and friends, while knowing your loved one is being properly cared for in your absence.

Respite care can also be a great option following a personal emergency, or illness, and can be arranged at short notice to ensure that your loved one is never without the care and support they need.

Dementia care from fully trained staff

We understand that dementia can impact people in different ways, and it can seem that no two cases of dementia are the same. We will tailor your care package to suit the exact needs of your loved one, causing as little disruption as possible.

Continuity and familiarity are key players when it comes to dementia care. Enabling your loved one to stay in their own home where they recognise and understand their location can really help maintain their wellbeing.

All of our carers have been through dementia training in our Centre of Excellence, ensuring they have the skillset to manage any difficulties that the condition can bring. But also to help maintain an active body and mind.

If you start to notice your loved one is needs extra support in order to maintain their quality of life, then our dedicated carers are here to help. Our personalised care approach will give you peace of mind, from knowing that someone is checking in on your loved one and providing them with assistance whenever they need it.

Clinical care for complex needs

Our team of clinical nurse specialists are available to support with the set-up of all of our more complex care packages.

If your needs are higher level, we will train your carer to accommodate your exact requirements, so you can continue to live safely in the comfort of your own home with the support of your dedicated carer.

What can clinical care help me with?

• PEG feeding
• Tracheostomy care
• Stoma, catheter and urostomy care
• Ventilated and suctioning care
• Condition specific support

All of our packages of care are entirely bespoke, so you can rest assured that your carer will support you with exactly what you need.
If you would like more information on how we can support you and your specific condition get in touch today.

Financial support from your local authority

Your local authority can provide you with financial support depending on your situation. To see what you are entitled to it is best that you contact them directly to discuss your current circumstances.

Your eligibility for funding is often means based, so the social services in Ferndown and the surrounding areas will evaluate you.

If you are entitled to funding you can have the money directly transferred in to your account, so that you have the freedom to manage your finances however you choose.

This is called ‘direct payments’. Sam and the rest of the team at Ferndown are happy to accept direct payments, and discuss how they work if you need a better understanding.

Friendly, qualified carers in Ferndown

Our Ferndown carers are committed to providing you or your loved one with the very best possible care. To ensure that they can deliver your care to the highest standard, we are committed to providing them with a comprehensive programme of training and support.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence. But the training does not stop there. Every Helping Hands carer takes part in on-going training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements.

Our carers are also committed to ensuring that you receive the best condition-led care available, and work with local GPs to understand how best to support you.

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The customers I’ve worked with have been a joy to get to know. I start every working day happy with what lies ahead.

A visiting carer, posted on Glassdoor

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Areas across Ferndown that we cover:

Barton on SeaFordingbridgeWimborne

Visit our branch, open Mon-Fri

You can visit our Ferndown team on Victoria Road on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Sam and her team, please get in touch with us on 01202983477. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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