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Live-in care and visiting home care in Ferndown

Sam, our Ferndown Branch Manager and her team of expert carers are fully committed to providing you or your loved one with bespoke home care services in Ferndown, Poole, Bournemouth, Ringwood, Christchurch, Colehill, Broadstone, Burton, Highcliffe, Barton On Sea, Fordingbridge, Wimborne and the surrounding areas. This is what Sam has to say about the home care service she and her team provide!

Meet Sam, our Branch Manager

Sam Rex, Ferndown Branch Manager

"Hello, I’m Sam and my responsibilities as a manager focus on ensuring all services provided are of a high standard, as well as making sure our carers receive their essential training. I have an NVQ Level 2 & 3 in Health & Social Care and have worked within the sector for several years, so I have the necessary skills and experience to run a successful branch.

"The most incredible part of my role is being the one able to say yes to customers - yes, we can help them, or we can support their loved ones. The happiness, and sometimes relief, I see in their faces makes our hard work worth it."

Visiting home care in Ferndown

Here at Helping Hands we offer individually tailored high quality home care in Ferndown, Poole, Bournemouth, Ringwood, Christchurch, Colehill, Broadstone, Burton, Highcliffe, Barton On Sea, Fordingbridge, Wimborne and the surrounding areas. Still family owned and run, we draw on over 28 years of experience, to ensure that the very best standards of support are delivered by our carers to each and every one of our customers.

Sam and her team provide everything from companionship, housekeeping, through to providing more complex healthcare support for people with conditions such as MS, Spinal Injuries, Parkinson’s, Acquired Brain Injuries and those that have suffered a Stroke. Every member of the Helping Hands team is here to ensure we enable our customers to enjoy the quality of life they deserve in the comfort of their own home, irrespective of their personal or medical needs.

The team of dedicated carers across Ferndown and the surrounding areas are chosen and trained at the branch, supported by expert guidance from a team of registered nurses and myself. We draw on our extensive knowledge of the area, having first launched Helping Hands in Warwickshire in 1989.

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

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My father felt more comfortable with needing daily care after consulting with the lady from the office in Ferndown. The carer is a sweetheart. Dad is so much more relaxed and happier now.

Kate, a customer in Ferndown

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How visiting care is helping Audrey

Live-in care in Ferndown

If you need a more intense level of home care in Ferndown our carers are fully trained to provide you with it. Our live-in care services in Ferndown mean that one of our carers can be there to help you around the clock. If you have a progressive medical condition or have been recently injured and need support around the home, one of our carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it, and help to administer it.

You can be confident in the expert knowledge of our carers. All of our local Ferndown carers have been fully trained at our very own Centre of Excellence, and have a wide knowledge of complex condition-led care. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

Respite care for when you need to rest

Caring for a loved one is a full-time job which can be both stressful and physically demanding. If you’re taking care of someone else, it’s important that you take a break every now and then to rest and return to your caregiving duties feeling refreshed. You are an essential part of your loved one’s life, so breaks from caregiving will be a benefit to both of you.

Short-term support from as little as one day, up to four weeks lets you have a well-deserved break, giving you time for self-care, errands, and spending time with family and friends, while knowing your loved one is being properly cared for in your absence.

Respite care can also be a great option following a personal emergency, or illness, and can be arranged at short notice to ensure that your loved one is never without the care and support they need.

Support for elderly people in Ferndown

Elderly care is needed when a health condition prevents a person from being able to complete daily tasks safely and independently, whether that’s physical, cognitive, or even emotional. This may include tasks like:

  • Cooking
  • Cleaning
  • Dressing
  • Bathing
  • Driving
  • Taking medication

The need for elderly care can also happen quickly, for instance if your loved one has an accident or is recovering from an operation.

If you start to notice your loved one is needs extra support in order to maintain their quality of life, then our dedicated carers are here to help. Our personalised care approach will give you peace of mind, from knowing that someone is checking in on your loved one and providing them with assistance whenever they need it.

Specialist dementia care

There are many different types of dementia, with each following a different course over time. As the illness progresses, your loved one may display a number of physical and behavioural changes that will require different care approaches. This can make caring for someone with dementia difficult.

The needs of someone living with dementia can be complex. All of our carers in Ferndown have been through specialist dementia training, so are able to manage any challenges the condition can bring.

There is no one-size-fits all formula when it comes to dementia care. Because needs change at different stages of the disease, each person’s situation is different. This is why the care we provide is completely unique to your loved one’s requirements and can be tailored as their needs change to ensure that they are constantly receiving the best possible care.

Visiting care for the small tasks you need help with

Domiciliary care provides all the support a person needs to stay safe and active in their own home and community. It may be required when an individual develops an illness or is involved in an accident, or any other reason that leaves a person needing a bit of extra help with their daily activities.

Our carers often become an essential part of a person’s daily routine and are able to assist with a wide range of tasks. –These can be helping with household chores, running errands and preparing meals to carrying out personal care, and help getting out of the house.

We will support in any way we can to ensure that you are able to continue living comfortably and independently in your own home.

If you or a loved one needs support with a specific condition, then our fully trained carers can provide this specialised support. All of our domiciliary carers are passionate about helping people to maintain their quality of life and independence regardless of the potential barriers they might encounter.

Friendly, qualified carers in Ferndown

Our Ferndown carers are committed to providing you or your loved one with the very best possible care. To ensure that they can deliver your care to the highest standard, we are committed to providing them with a comprehensive programme of training and support.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence. But the training does not stop there. Every Helping Hands carer takes part in on-going training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements.

Our carers are also committed to ensuring that you receive the best condition-led care available, and work with local GPs to understand how best to support you.

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The customers I’ve worked with have been a joy to get to know. I start every working day happy with what lies ahead.

A visiting carer, posted on Glassdoor

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Find out more about live-in care or visiting care in Ferndown

Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering visiting care or live-in care in Ferndown and would like to discuss your options, simply call one of our friendly advisors and we can talk you through the options that could work for you.

Request a callback Email us

Areas across Ferndown that we cover:

Ferndown Poole Bournemouth
Ringwood Christchurch Colehill
Broadstone Burton Highcliffe
Barton on Sea Fordingbridge Wimborne

Visit our branch, open Mon-Fri

You can visit our Ferndown team on Victoria Road on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Sam and her team, please get in touch with us on 01202983477. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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