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and Sat & Sun: 9am - 6pm

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Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 16 reviews


Areas across Ferndown that we cover: Barton-on-Sea, Bournemouth, Broadstone, Burton, Christchurch, Colehill, Ferndown, Fordingbridge, Highcliffe, Poole Ringwood, Wimborne.

This branch covers where you need care:

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Branch address

12 Victoria Road, Ferndown, Dorset, BH22 9HZ

Visiting and live-in care across Ferndown

With the South Coast of England on its doorstep and the leafy New Forest National Park just up the road, Ferndown is the perfect location to take in some of the great things that Dorset has to offer. Located close to the majority of shops, restaurants and cafes on Victoria Road is the Ferndown branch of Helping Hands carers, where Sam and her team of dedicated carers are based.

Offering bespoke, tailored home care is what we specialise in, and Sam’s team cover Barton-on-Sea, Bournemouth, Broadstone, Burton, Christchurch, Colehill, Ferndown, Fordingbridge, Highcliffe, Poole, Ringwood, Wimborne and the surrounding areas.

Specialising in visiting and home care for over 30 years, we have the knowledge, expertise and empathy to provide nothing less than the very best care to you where you feel most comfortable and secure – in your own home.

Meet the team

Ruth Turner

Meet Ruth Turner, our Branch Manager, Ferndown

“Hello, I’m Ruth, the Branch Manager in the Ferndown branch of Helping Hands. It is my responsibility to ensure the smooth running of the branch and to make sure that our customers are receiving the best possible care. My responsibilities also lie with the branch’s wonderful staff, ensuring they are always fully trained and supported in their roles. I’m very family orientated and in my spare time I love to be with my children and grandchildren. My hobbies include sewing and other crafts.”

Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Becci Buck

Becci Buck

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nursing and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Home care visits in and around Ferndown

Have you been struggling to keep up with the housework recently? Perhaps you’ve had a recent fall and are nervous about being by yourself at home. That’s where Sam’s team comes in. Putting you at the very centre, her team will create a package of care that fits entirely around you and your care needs, whatever they may be.

Covering a multitude of different conditions such as multiple sclerosis, dementia, acquired brain injuries and mental health conditions, we can be on hand throughout the week to pop in and make sure you’re okay. Whether it’s help with personal care or getting in and out of bed, or perhaps you just need a bit of support with getting down to your local supermarket or taking your dog out for his daily walk – we’ll be there for you.

Live-in care to fully support you

Here at Helping Hands, our aim is to enable anybody that needs extra support to remain in their own home. If you have a progressive illness or a complex injury of condition, this aim applies to you too – which is where our live-in carers come in. Designed to fit around your existing schedule and routine, a live-in carer will come and live with you in your home to make sure you’re consistently supported. Even if you’re part of a couple and both need a little extra support or one of you is living with Alzheimer’s but the other has no care needs, a live-in carer can become part of your daily home life and also part of your extended family.

With a team of clinical nurses on had to support with more complex care needs such as PEG feeding, tracheostomies and catheter and stoma management, we can provide in-depth, professional care from our compassionate live-in carers. They’ll not only get to know your preferences with how you’d prefer your care to be delivered – they’ll also get to know you as a person and what your interests and hobbies are. So, if you fancy taking a trip to Trehane Nursery to buy some scrumptious blueberries or fancy a day by the seaside in Bournemouth, we’ll be there every step of the way.

Respite care for your short-term needs

Caring for a loved one can often be much more than just looking after a loved one’s care needs on a daily basis. Although caring for others is extremely rewarding, it’s important to make sure you take a well-earned break to enable you to take a step back, have a rest and provide the very best care that you’re able to. That’s where respite care can be vital for both you and your loved one.

We’ll swiftly step in and arrange care, usually within the same day as your initial enquiry. Where possible, we’ll meet with both of you to ensure that we get everything spot on – including what time you like to get up in the morning to how much milk you take in your tea.

We can even support you if you decide to take a trip away or have an important family function to attend but are unable to do so alone. The great thing about respite care from Helping Hands is that it allows you to still do the things you want to, regardless of your condition.

Dementia care that provides peace of mind

The term ‘dementia’ covers over 100 different types of conditions that affect individuals in a variety of ways. Whether it’s vascular dementia, Pick’s disease or Alzheimer’s, we’ll get to know both you and your family to find out what type of care you need and how we can support all of you.

As dementia specialists, we know how important it is to consider the person underneath the dementia and not just the condition itself. That’s why all of our carers are trained to recognise, understand and support those living with the condition to ensure they live their life in the way that they desire.

Domiciliary care designed with you in mind

Whether you’re in your eighties and require regularly daily calls to support you with your mobility, or you’re in your twenties and need assistance to get out and about to stay connected with your friends – domiciliary care enables you to retain your independence without having to forego your chosen lifestyle.

Domiciliary care – also known as visiting care – puts you in control of your care. With visits starting from as little as 30 minutes per week all the way up to several daily calls, including waking night calls, we’ll work with you to find a carer and care package that suits you.

Elderly care to enable you to retain your independence

Just because you’ve reached a certain age, it doesn’t mean that you have to surrender your independence, hobbies and home. With elderly care from Sam’s team, you can retain your chosen lifestyle but with a bit of extra assistance as and when you require.

If you’re a regular on the golf green but struggle to get there and back, we’ll ensure you get their safely. Or if you’re a love a good laugh at a comedy night but struggle to sit still for longer than an hour at a time, we’ll put arrangements in place so that you can still attend.

Award-winning training for carers in Ferndown

Helping Hands are proud to be fully-regulated by the Care Quality Commission (CQC), which ensures we are providing a safe, effective and responsive service. As well as being a founding member of the United Kingdom Home Care Association (UKHCA), we are also part of Dementia Action Alliance (DAA) who are committed to transforming the lives of those living with dementia.

We couldn’t be an industry leader in home care if it wasn’t for our thousands of carers that go above and beyond every single day for our customers. And it’s for this reason that we value them so highly and ensure they have only the very best training to equip them in the field.

Recognised as a Centre of Excellence by Skills for Care, our in-house training programme covers first aid, moving and lifting, safeguarding, health and safety, medication and dementia. All of our carers, including the Ferndown team, follow this programme and are also subjected to a stringent selection process, including screenings from the Disclosure Barring Service (DBS).

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01202983477 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Ferndown to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 16 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

3 out of 5

from 2 reviews

Our Ferndown branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Ferndown branch

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

Welcome to Amanda. We are all looking forward to working with you. x ... See MoreSee Less

Welcome to Amanda. We are all looking forward to working with you. x

Comment on Facebook

Welcome to an amazing team Amanda, hope you love the new job as much as we all do

Today our Helping Hands made these hands beautiful. One very happy customer. Thank you Maddy! ... See MoreSee Less

Today our Helping Hands made these hands beautiful. One very happy customer. Thank you Maddy!

Welcome to our Care Team Eleeze! We are all looking forward to working with you. ... See MoreSee Less

Welcome to our Care Team Eleeze! We are all looking forward to working with you.

Comment on Facebook

From Swindon branch


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Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

12 Victoria Road, Ferndown, Dorset, BH22 9HZ Show on Map