Poole

Visiting and live-in care across Poole

Known throughout the UK for its stunning coastal town and seaport, Poole attracts visitors far and wide with its impressive history, natural harbour and Blue Flag beaches. Once one of the busiest ports in Britain, Poole is now home to a team of dedicated and empathetic carers from Helping Hands.

Octavia works incredibly hard with her team of carers, ensuring all their customers receive the very best home care across Poole, Hamworthy, Whitecliff, Oakdale, Parkstone and the surrounding areas.

Meet Liz, our Branch Manager

"My name is Liz and I am the Branch Manager for Helping Hands in Poole. I am responsible for ensuring that our customers and carers always have the correct support from me, ensuring that the needs of my customers are being met in the most effective and person-centred way. As a company, we understand how important it is for our customers to live safely and independently, and it’s so important that the care we provide enables them to do just that. Here in Poole, communication is paramount and we work tirelessly to express the needs of our customers to our care staff to ensure that their expectations are exceeded every day."

Meet our team

Adam Wilkins

Regional Care Director, South West

Darren Kennedy

Regional Care Director, New Branch Roll-out Team

Liz Harvey

Branch Manager, Poole

Octavia Allen

Area Care Manager, New Branch Roll-out Team - South

Everything about the care we’ve received for our mother has been fantastic – from the initial meeting to the lovely carers that visit her every day. We couldn’t be more happier.

Elsie from Dorset

Visiting care in and around Poole

With over 30 years’ experience, we understand what it takes to provide high-quality, unintrusive and personalised care to anyone in need of extra support. Whether you need a hand walking your dog and doing your weekly food shop or you require several overnight stays and more complex care, we’ll make sure that your care plan is built entirely around you and your needs.

You might just need a 30-minute drop-in once a week to help you with your laundry, or regular calls throughout the day to check on your loved one, whatever the reason, we’ll provide visiting care as and when you need it.

Regardless of the condition you may be living with, we’ll get to know you and your routines. So, if you’d like to feel the sand between your toes but struggle to walk alone, a member of Octavia’s team will accompany you and you can enjoy a beach day together.

Live-in care delivered to you at home

If you’re living with a more complex condition or you’re living with your partner and the two of you need extra help throughout the day, live-in care could be the ideal option for you. Bespoke to your needs and routines, a live-in carer will come and live in your home with you and be on hand whenever you need them.

We understand it can be quite daunting to invite a stranger to live in your home with you, but the Poole team will put your mind at ease. They’ll work with you to handpick a carer based on not only your needs but your personality, interests and hobbies too.

One of the best things about live-in care is that you have a carer dedicated to you that will get to know how you like everything done, down to the smallest things such as how you take your coffee.

Domiciliary care for extra support

Domiciliary care is designed to preserve your independence, but with a little assistance, rather than a carer taking over your daily routine and doing everything for you. Whether you need help preparing lunch, or assistance getting to your medical appointment, Octavia and her team are only a phone call away.

Care isn’t just about the practical help; it’s about ensuring you, your family and your beloved home are receiving the help and support you need. This could be enabling you to enjoy your garden again, getting up-to-date with the weeding and making sure your flowers and plants are prepared ready for the Spring.

Specialist dementia care for extra peace of mind

A dementia diagnosis can often be a difficult time for you, your loved one and your family. You may not know what to expect or how quickly the condition may progress. Nonetheless, with the support of Octavia’s team of fully-trained carers, you can rest assured you’ll get the very best dementia care to enable you to stay in the comfort of your own home.

With over 100 different forms of dementia, symptoms can vary from person to person. So, if you’re living with Lewy Bodies dementia and your behaviour is changing, or your dad has advanced Alzheimer’s and you’re struggling to cope with your full-time job, our Poole team will provide a bespoke care plan built by and for you or your loved one.

Take back control with elderly care

Taking that first step in accepting you need a bit of support can be difficult, we understand. It may be that you simply need a reminder to take your medication, or someone to help prepare supper, whatever your needs, preserving your independence is our priority.

Elderly care can be interchangeable and increase in regularity and intensity, whenever required. Having a helping hand around the house can often take a huge weight off your and your family’s mind.

Respite care for a short break or in an emergency

We understand emergencies can happen and care needs can arise at any time, often without warning or preparation. So, whether your usual caregiver must tend to an emergency of their own or you need short-term support after a spell in hospital, we’re here for you and your family.

A weekend away with your family or friends can make a real difference to your wellbeing and is an option everyone should have, regardless of your medical condition or injury. Whether your family are planning a trip to the seaside, or you fancy a weekend visiting friends, a respite carer can travel and stay with you for as long as you need them. That way, you’ll never miss out.

Fully-trained carers in Poole

As well as choosing our carers for their kindness, empathy and professionalism, we make sure all of our carers are fully equipped to provide high-quality, person-centred care to all of our customers. With exceptional training facilities and an award-winning training programme, you can rest assured you or your loved one is in safe hands.

We also follow rigorous guidelines set by the Care Quality Commission (CQC), who make sure that we adhere to strict procedures to ensure all our services are safe, responsive and effective. We’re also one of the founding members of the United Kingdom Home Care Association (UKHCA), who promote the sharing of best practice and quality of care throughout the industry.

Find out more about care in Poole

Choosing the right care package for you or a family member can be quite unnerving. However, our friendly team will be able to talk you through the different options and provide reassurance when making a decision.

Whether you’d like to call into your local Helping Hands branch or book a face-to-face meeting at a time and place that suits you, Octavia and her team will be happy to discuss care with you.

Our phone lines are open seven days a week.