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Industry leading carer training

Home care in Poole

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5,050+ reviews on

Excellent | 5,050+ reviews

Lines open at 8:00 AM on Friday

New customer

Lines open at 8:30 AM on Friday

Existing customer

01202 129275

Lines open at 8:00 AM on Friday

New customer

Lines open at 8:30 AM on Friday

Existing customer

01202 129275

Visiting care and home care in Poole

Known throughout the UK for its stunning coastal town and seaport, Poole attracts visitors far and wide with its impressive history, natural harbour and Blue Flag beaches. Once one of the busiest ports in Britain, Poole is now home to a team of dedicated and empathetic carers from Helping Hands.

The branch works incredibly hard with the team of carers, ensuring all their customers receive the very best home care across Dorchester, Poole, Hamworthy, Whitecliff, Oakdale, Parkstone, Weymouth and the surrounding areas.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care supporting families in Poole

Our carers provide a wide range of support across Poole, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Poole

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Supporting people living in Poole

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Sophie Parker

Head of Operations

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

More about Sophie Parker

Beth Smith

Branch Care Manager

At Helping Hands Bristol, my main role is to ensure that we provide high quality care and a safe service. I ensure the branch runs...

More about Beth Smith

Stacey Bridle

Branch Care Manager

Stacey is the Branch Care Manager at Poole.

What families say about our care

Fully regulated care supporting Poole

Our Poole branch is fully regulated and accredited by the CQC.

Find out more

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Home care Poole

With over 30 years’ experience, we understand what it takes to provide high-quality, unintrusive and personalised home care to anyone in need of extra support. Whether you need a hand walking your dog and doing your weekly food shop or you require several overnight stays and more complex care, we’ll make sure that your care plan is built entirely around you and your needs.

You might just need a 30-minute drop-in once a week to help you with your laundry, or regular calls throughout the day to check on your loved one, whatever the reason, we’ll provide visiting care as and when you need it.

Regardless of the condition you may be living with, we’ll get to know you and your routines. So, if you’d like to feel the sand between your toes but struggle to walk alone, a member of the team will accompany you, and you can enjoy a beach day together.

An older woman smiles while looking through binoculars. A younger man beside her points ahead and holds an open book. They are outdoors near a fence, surrounded by greenery.

Poole live-in care delivered to you at home

If you’re living with a more complex condition or you’re living with your partner and the two of you need extra help throughout the day, live-in care in Poole could be the ideal option for you. Bespoke to your needs and routines, a live-in carer will come and live in your home with you and be on hand whenever you need them.

One of the best things about live-in care is that you have a carer dedicated to you who will get to know how you like everything done, down to the smallest things, such as how you take your coffee.

An elderly woman and a carer in a purple uniform walk arm-in-arm through a grassy field with dandelions. Both are smiling, and the background features a wooden fence and a cloudy sky.

Better than a care agency in Poole

Helping Hands is a private care provider, rather than a care agency, which means that we always employ our carers directly and take care of all the fiddly paperwork and admin that comes with paying a carer. Often, care agencies will expect you – the customer – to take responsibility for paying your carer’s fees, but we believe that your care journey needs to be as straightforward and stress-free as possible. We also know that, by providing our carers with the peace of mind that comes from a guaranteed income, we allow them to focus all their energy on your care.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The carer wears a light purple uniform, and the man is dressed in navy blue pyjamas. A wooden chest of drawers and a mirror are visible in the background.

Private care in Poole

With flexible and personalised packages of care that include visits from just 30 minutes per week right up to full-time live-in support, private care from Helping Hands really is the best of both worlds. You get dedicated, professional carers coming to your home and supporting you with every aspect of your daily routines, including personal care, medication support and meal preparation, as well as passionate support staff who will always be there for you and your carers. Our friendly customer care team will be able to organise and implement your package of care with the minimum of disruption to your daily life, and you’ll soon look forward to your carer’s arrival like seeing an old friend.

A smiling woman in a lavender uniform, wearing blue gloves and a name badge, chops vegetables including carrots and peppers in a bright kitchen.

Domiciliary care for extra support

Domiciliary care is designed to preserve your independence, but with a little assistance, rather than a carer taking over your daily routine and doing everything for you. Whether you need help preparing lunch or assistance getting to your medical appointment, the team are only a phone call away.

Care isn’t just about the practical help; it’s about ensuring you, your family and your beloved home are receiving the help and support you need. This could be enabling you to enjoy your garden again, getting up to date with the weeding and making sure your flowers and plants are prepared and ready for spring.

A smiling elderly woman stands outdoors holding a handrail, accompanied by a male carer in a purple uniform who stands beside her, also smiling. The background is green and blurred, indicating a garden or park setting.

Specialist dementia care for extra peace of mind

A dementia diagnosis can often be a difficult time for you, your loved one and your family. You may not know what to expect or how quickly the condition may progress. Nonetheless, with the support of our team of fully-trained carers, you can rest assured you’ll get the very best dementia care to enable you to stay in the comfort of your own home.

With over 100 different forms of dementia, symptoms can vary from person to person. So, if you’re living with Lewy Bodies and your behaviour is changing, or your dad has advanced Alzheimer’s, and you’re struggling to cope with your full-time job, our Poole team will provide a bespoke care plan built by and for you or your loved one.

A healthcare worker wearing gloves, a plastic apron, and an ID badge prepares a dental swab at a washbasin while a seated man in a blue dressing gown watches in a bathroom setting.

Take back control with elderly care

Taking that first step in accepting you need a bit of support can be difficult; we understand. It may be that you simply need a reminder to take your medication or someone to help prepare supper. Whatever your needs, preserving your independence is our priority.

Elderly care can be interchangeable and increase in regularity and intensity whenever required. Having a helping hand around the house can often take a huge weight off your mind and your family’s.

A woman in a wheelchair wearing a sunhat smiles and talks with a carer in a purple shirt. They are outdoors in a garden, surrounded by greenery and flowers.

Respite care for a short break or in an emergency

We understand emergencies can happen and care needs can arise at any time, often without warning or preparation. So, whether your usual caregiver must tend to an emergency of their own or you need short-term support after a spell in hospital, we’re here for you and your family.

A weekend away with your family or friends can make a real difference to your wellbeing and is an option everyone should have, regardless of your medical condition or injury. Whether your family are planning a trip to the seaside or you fancy a weekend visiting friends, a respite carer can travel and stay with you for as long as you need them. That way, you’ll never miss out.

An older man using a walking stick walks outdoors on a paved path, smiling, while a younger carer in a purple uniform supports him. Trees and greenery line the path.

Fully-trained live-in carers in Poole

As well as choosing our carers for their kindness, empathy and professionalism, we make sure all of our carers are fully equipped to provide high-quality, person-centred care to all of our customers. With exceptional training facilities and an award-winning training programme, you can rest assured that you or your loved one is in safe hands.

All personal care services are provided by our Care Quality Commission (CQC) registered office, Helping Hands Dorset, who make sure that we adhere to strict procedures to ensure all our services are safe, responsive and effective. We’re also one of the founding members of the Homecare Association (HCA), who promote the sharing of best practices and quality of care throughout the industry.

Supporting communities across Poole

Our carers provide home care in Poole and nearby areas including these locations.

Bournemouth
Christchurch
Wimborne Minster
Swanage
Wareham

Local updates

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How much does home care cost in Poole?

How Do I Arrange My Home Care? At Helping Hands home care Poole, we firmly...

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FAQs

Home care in Poole is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

The cost of home care in Poole depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Poole.

Home care in Poole can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

Speak to our care team

If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

01202 065172

Branch information

Address

Unit 2 Fleetswood Court, Poole, BH15 3EE

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Poole