Reviews for our Harrow Branch
Lorna Smith and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Down to earth, empathetic, flexible, kind, and professional.
Understood my problem, came back to me as promised, and efficiently set up an assessment without delay.
Very helpful staff member. Gave me all the information I requested plus the information I didn’t know that I needed.
Both people have been v competent and punctual
Prompt at answering queries and helpful
Polite and professional
Helping hands have supported my father since Sept 2018 I do not know what we would have done without the care and support of the carers and guidance My father looks foreard to see his carer shanice each time and enjoys her company Highly recommend Rebecca
I spoke with Adrienne who was extremely helpful and understanding of our requirements. She explained everything in detail and followed up with an email immediately she was extremely reassuring and listened.
All the dealings we have had with the office have been very professional. The carers have been exceptional. We now have the same few which is great. Only had issue and the carer was half an hour late. No communication from anyone. When she arrived is was too late for me to go out.
Misinformation at the beginning of my experience re travelling charges and then a letter re price increases before we even started which shouldn’t have been sent out apparently. / Staff very nice
Guided me through what I needed
Phoebe answered my questions well and understood my situation However I had first to work to find your landline number instead of your 0330 Premium number (costly to me, profitable to you) which was the most obvious one on your website
By checking in with my father I had peace of mind when away.
Phone Answered quickly, very friendly and helpful.
My brother is happy and at ease with the carers and seems to enjoy the social inter-action – there is generally consistency in the carer who is allotted to him ( after a short period of change) which is important in building and maintaining trust. Also his diet has improved with a food plan which is very important
We have been with you for just over a month and so far everything has been fine
I was dealt effectively and sympathetically.
Very helpful but will need to discuss full details later in the day xx
The lady was very helpful she explained how the carers work asked us lots of questions regarding my mother in law all her needs
mum was very happy with what you have to offer, she would like to recommend her friend what is the best number to call you on.
Sophie the lady I spoke to was very helpful with my enquires x
Adriana was Very helpful dealt with all my questions as best she could was sympathetic and listened to my concerns
Very pleasant and very efficient
Efficient, polite and understanding
Answered with first rate detail at 4.30 on a bank holiday Monday!