Reviews for our Harrow Branch
Carole Kerton-Church and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Our carers have all been kind and willing to do anything we need.
Friendly person – she’s very eager – offers to help at every turn and very caring
Phone Answered quickly, very friendly and helpful.
Sophie the lady I spoke to was very helpful with my enquires x
I spoke with Adrienne who was extremely helpful and understanding of our requirements. She explained everything in detail and followed up with an email immediately she was extremely reassuring and listened.
All the dealings we have had with the office have been very professional. The carers have been exceptional. We now have the same few which is great. Only had issue and the carer was half an hour late. No communication from anyone. When she arrived is was too late for me to go out.
My brother is happy and at ease with the carers and seems to enjoy the social inter-action – there is generally consistency in the carer who is allotted to him ( after a short period of change) which is important in building and maintaining trust. Also his diet has improved with a food plan which is very important
By checking in with my father I had peace of mind when away.
Phoebe answered my questions well and understood my situation However I had first to work to find your landline number instead of your 0330 Premium number (costly to me, profitable to you) which was the most obvious one on your website
Misinformation at the beginning of my experience re travelling charges and then a letter re price increases before we even started which shouldn’t have been sent out apparently. / Staff very nice
We have been with you for just over a month and so far everything has been fine
I was dealt effectively and sympathetically.
Very helpful but will need to discuss full details later in the day xx
mum was very happy with what you have to offer, she would like to recommend her friend what is the best number to call you on.
The lady was very helpful she explained how the carers work asked us lots of questions regarding my mother in law all her needs
Guided me through what I needed
Adriana was Very helpful dealt with all my questions as best she could was sympathetic and listened to my concerns
Efficient, polite and understanding
Very pleasant and very efficient
Answered with first rate detail at 4.30 on a bank holiday Monday!