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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


When you’re looking for the highest quality home care delivered by expert carers look no further than Helping Hands. We are an industry leader with over 30 years’ experience, so when you’re considering care for you or your loved ones you know where to come. We offer a fully managed service regulated by the CQC and CIW, so when you need a hand with any aspect of your care, always think of Helping Hands. Call us today to discover how we could be caring for you, while encouraging you to be as independent as possible within your own home.

We can provide care in Norbiton, Surbiton, Hampton Wick, Coombe and all districts of Kingston upon Thames and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

02038117082 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Kingston upon Thames

Only ten miles south west of Charing Cross, the borough of Kingston upon Thames is ideally located for both the capital but also if you’re looking for plenty of green open space. Historically, it is notable as the ancient market town where Saxon kings were crowned and has been mentioned in records since 838AD.

Helping Hands has its own impressive history, having been formed in 1989, and in that time we have provided visiting and live-in care for thousands of our customers who wanted to live their best life possible in the comfort and security of their own home.

Meet the team

Alison Jones

Meet Alison Jones, our Area Care Manager, Kingston-upon-Thames

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base. In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Home care in Kingston upon Thames

Visiting care means you can have the support of an experienced carer within your home, and with visits starting from as little as 30 minutes per week, we will work entirely around you, providing a personalised care plan that respects your needs, preferences and routines. Whether you need support with the practicalities such as personal care and meal preparation, or simply a friendly face to pop in for a cup of tea, our fully managed care service will ensure that you are always supported to live your life the way you want to, whilst safeguarding your wellbeing at home.

Live-in care to support you

Live in care means one of our friendly carers resides in your home so that you have dedicated one-to-one support around the clock. Just because they’re living with you doesn’t mean you’ll feel like your home has been taken over; your carer will only be with you when you want them to be and will spend the rest of their time undertaking household tasks such as laundry and preparing you delicious meals. With livein care you get the benefit of a supportive carer being with you all day and night, as well as the highest levels of care that you’d expect from Helping Hands.

Better than an agency in Kingston upon Thames

Not being an agency means you don’t have to pay us referral fees and other costs that agencies often demand, so you get better value care as a result. We directly employ all of our carers as we are a fully regulated and managed service, so if you want you and your carer to be focussing on the priorities of your care, rather than worrying about employment legalities, contact us today.

Dementia care for you and your loved ones

When living with dementia the time will inevitably come for a conversation about future care and when it does, you need to be sure that you or your loved one are cared for by a company with over 30 years’ experience. We’ve been supporting people living with dementia to remain in the home they love since 1989, often helping to reduce confusion and anxiety by remaining in familiar surroundings, close to loved ones and precious memories, so talk to us today about dementia care.

Respite care for short-term support

When the unforeseen happens, such as an unexpected hospital discharge or a carer becoming ill, you may need short-term care, and quickly. We can get care into your home in 24 hours under normal circumstances, but even when there isn’t quite so much urgency, respite care is also suitable when your regular carer just needs to take a break, so if you need support until they return, we can help.

Elderly care in Kingston upon Thames

As we age, we all find that tasks take a little longer, so if you’re finding life a bit more of a struggle than it used to be talk to us today about elderly care. Whether you’d appreciate extra support with vacuuming, preparing meals or personal care, we can help you with all those and so much more, but regardless of how you need us you’ll be really glad you called.

Fully-trained carers in Kingston upon Thames

Everyone who works for Helping Hands shares the same ethos, which is to provide the highest standards of care possible to people in their own homes, while maintaining their dignity and independence. Our carers are all Disclosure and Barring Service screened before they meet their customers, as well as being rigorously trained to ensure they can fully support our customers’ needs. We are accredited by the Dementia Action Alliance, were a founding member of the UK Home Care Association and are fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you really can be confident that we are the foremost home care company in England and Wales. Call our friendly team of customer care specialists seven days a week to learn more.

Find out more about care at home in Kingston upon Thames

We could be supporting you or your loved ones to live your best life possible in the home you adore, so why not call us today and discover more? Our customer care specialists are available seven days a week to advise you further, or contact us via our website and we’ll happily call you back.

Call us on 02038117082 Talk to us on live chat Request a call back

Our credentials

Our Kingston-upon-Thames branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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