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Your nearest branch: Wimbledon
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Existing customer
020 3879 9085
Your nearest branch: Wimbledon
Speak to our team today

Lines are currently closed

Existing customer
020 3879 9085

Visiting care and home care in Merton

While the area of Merton encompasses lots of areas with significant histories and claims to fame, the local area also has the honour of being where much of the filming for ITV drama ‘The Bill’ took place, especially in Colliers Wood and Mitcham. There are also various styles of historic buildings to be seen in the area, enough to keep even the most obsessive architect happy.

Despite already having a well-established local branch in Wimbledon, at Helping Hands we felt we should get to know the wider Merton area better. This is because we feel there are still people in the local area who aren’t aware that they could remain living in the home they love to receive care, rather than move into residential care homes. And because our visiting and live-in care services are fully regulated by the Care Quality Commission and Care Inspectorate Wales, you and your loved ones can always depend on our exceptional service delivery.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Merton

Our carers provide a wide range of support across Merton, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Merton
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Merton

    While we do not have a physical branch in Merton, care in the area is coordinated by our Wimbledon branch, working with carers who support people across the local community.

    Deimante Henry
    Deimante Henry

    Branch Care Manager

    I feel honoured to be a Branch Care Manager at Helping Hands, where, as a team of kind and dedicated people, we provide a high-quality...

    More about Deimante Henry
    Christien Ingrosso
    Christien Ingrosso

    Head of Operations

    Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

    More about Christien Ingrosso
    Paul Sewell
    Paul Sewell

    Head of Operations

    Paul Sewell is the Head of Operations for East.

    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Merton

    Care services supporting families in Merton are delivered by our Wimbledon branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Merton

    Our home care services aren’t like other care companies’; we’re wholly focussed on ensuring our customers live the very best life they can at home, remaining as independent and comfortable as possible, for as long as possible. We’ve been delivering exceptional care at home since we were established in 1989, offering support with personal care, housekeeping, meal preparation, medication management, and much more.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    Live-in care takes care at home to another level. By having a carer living in your home you’ll enjoy a continuation of your daily routine, and company whenever you want it. Loneliness and isolation are one of the things that dominate older people’s lives, so by knowing there’s someone there whenever you want companionship is a weight off yours and your loved ones’ minds. They’ll support you both inside and outside the home to ensure you live your very best life.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Merton

    We’re not a care agency, we’re a private home care company, and when you know the differences, they’re glaringly obvious. For instance, a care agency is usually only involved in finding you a carer from their books, and once that’s done they’ll have little involvement moving forward. They’ll often charge you and the carer high fees for ‘matching’ you, whereas we always include this crucial step in our price. We’ll also manage every aspect of your care journey from the first time you contact us, reassuring you and your loved ones that you’re not on your own at this stressful time.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Merton

    Our carers are amazing at what they do, but that’s because we only choose exceptional people to work for us. We consider personal qualities such as compassion and kindness to be more important than experience, after all, we can teach them all the practical skills they’ll need but we can’t teach them to care. We’re also proud that so many of our managers began as carers with us, choosing to spend their career with us and building on their experience to even better serve our customers.

    Supporting communities across Merton

    Our carers provide home care in Merton and nearby areas including these locations.

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    FAQs

    Home care in Merton is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in Merton depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Merton.

    Home care in Merton can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in Merton, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    020 3811 7082
    Branch information
    Address

    Helping Hands Wimbledon, 35 Church Road, Merton, SW19 5DQ

    Show in maps Merton Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed