Reviews for our Leicester Branch
Louisa Johnstone and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Because the assistance we are having is just what we require and our Carer is very kind, efficient and a pleasure to have in our home
Both the carers so far have been polite, friendly and professional. I understand that due to staff shortages the regular carers are not in place yet. Happy with service so far but would be better if the regular team of carers were on board
We are very satisfied all round. I would have scored 10 but for the fact that we did not know that Chloe our office coordinator had left and we have not heard who has replaced her. Just be nice to have an email update when such changes occur as we build relationships with the coordinator.
The person who visited me was very warm and professional, and made me feel that Helping hands would meet my needs.
Helpful lady on phone.
She was professional, friendly, sympathetic and seemed to genuinely care about her work. She was in no hurry to ask her questions and spent time getting to know my father’s situation and his life story.
Very knowledgeable and understanding.
Very efficient. Offered alternatives and sorted what was required quickly
Dads careers going in morning and evening has taken a massive strain off me and my brother. It’s such a relief knowing that someone else is helping
So far my whole experience with helping hands has been perfect , thank you
I rely on the carers to look after my Aunt as I live a long way away and they communicate to me very well and always look after heard above and beyond expectations
The Helping Hands team has been thoughtful and considerate in their care.
All my questions were answered helpfully and an appointment made just a few days ahead
Sometimes the carers arrive at 11.30 and not 10.30 as specified.. My mother cannot bend down to clean floors etc and sometimes the person that comes cannot bend down so they really are a waste of time coming.. Kavita is very thorough
Helpful not pushy helped me at a difficult time day that went like this 60 mile drive to Mums to shop cook strip bed make bed no time to sit and chat to her come out of hospital with no promised care package Cleaner on holiday 60 mile drive home to my ironing and work!
Annie is great. She goes to mum most mornings and they have a good chat while she does mum’s breakfast, takes her temperature, makes sure mum takes her pills. I feel that she’s keeping an eye out for mum and will contact me if there’s any problem.
The assessor was very appropriate and sensitive to my mum’s needs. A delightful lady
Very polite knowledgeable helpful person took call
Very helpful & appointment made – hopefully will be able to confirm caring
Excellent care given from the management to carer
I have spoken with my mum and she is happy with the service she is receiving and also the ladies who are helping her. As she is housebound this is a great result as I can rest easy and know that she is safe. Thank you.
You were able to help organise care for my Dad at short notice
The carers are great and my mum likes them all. The branch staff always respond to my queries and aim to help me.
Articulate, sensitive to our needs, obviously well prepared
My carer Ann is just brilliant so helpful and professional.. Branch manager Hayley contactable at any time ,replies to emails promptly.Best Google search I ever did.. Had Emily first time round who was very good too.. Thank you team.
Very helpful & efficient
Good service, prompt, courteous and helpful. Friendly and efficient
Very friendly and proffessional
Professional assessment given. All issues addressed and the service was exactly what my mother expected and she was completely at ease with the carers.
Friendly, helpful but professional staff member gave info I needed
Excellent help from Angus to my call in respect of a colleague requiring live in care. Some difficulty in re-connecting with information the next day.
Answered all our questions and queries , treated mum with dignity, care and interest.
Professional, sensitive, informative and compassionate
Profesional but friendly