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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Leicester

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Leicester Branch

Louisa Johnstone and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 34 reviews
Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Leicester branch? Leave a review

Read our Reviews

5.0 rating
16 December 2020

Because the assistance we are having is just what we require and our Carer is very kind, efficient and a pleasure to have in our home

Michael England
4.0 rating
18 November 2020

Both the carers so far have been polite, friendly and professional. I understand that due to staff shortages the regular carers are not in place yet. Happy with service so far but would be better if the regular team of carers were on board

Nicola Lane
5.0 rating
18 November 2020

We are very satisfied all round. I would have scored 10 but for the fact that we did not know that Chloe our office coordinator had left and we have not heard who has replaced her. Just be nice to have an email update when such changes occur as we build relationships with the coordinator.

Jane Everson
5.0 rating
13 December 2019

The person who visited me was very warm and professional, and made me feel that Helping hands would meet my needs.

Kassey Codling
5.0 rating
12 December 2019

Helpful lady on phone.

Sarah Parr
5.0 rating
12 December 2019

She was professional, friendly, sympathetic and seemed to genuinely care about her work. She was in no hurry to ask her questions and spent time getting to know my father’s situation and his life story.

Gwen Dunnicliffe
5.0 rating
9 December 2019

Very knowledgeable and understanding.

Martin
5.0 rating
22 November 2019

Very efficient. Offered alternatives and sorted what was required quickly

Steve Armtrong
5.0 rating
15 October 2019

Dads careers going in morning and evening has taken a massive strain off me and my brother. It’s such a relief knowing that someone else is helping

Sandra Miles
5.0 rating
23 September 2019

So far my whole experience with helping hands has been perfect , thank you

James
5.0 rating
19 September 2019

I rely on the carers to look after my Aunt as I live a long way away and they communicate to me very well and always look after heard above and beyond expectations

Nikki
5.0 rating
10 September 2019

The Helping Hands team has been thoughtful and considerate in their care.

anne stone
5.0 rating
29 August 2019

All my questions were answered helpfully and an appointment made just a few days ahead

Tom Lees
5.0 rating
29 August 2019

Sometimes the carers arrive at 11.30 and not 10.30 as specified.. My mother cannot bend down to clean floors etc and sometimes the person that comes cannot bend down so they really are a waste of time coming.. Kavita is very thorough

Kim Ellis
5.0 rating
22 July 2019

Helpful not pushy helped me at a difficult time day that went like this 60 mile drive to Mums to shop cook strip bed make bed no time to sit and chat to her come out of hospital with no promised care package Cleaner on holiday 60 mile drive home to my ironing and work!

Sarah Parr
4.0 rating
18 July 2019

Annie is great. She goes to mum most mornings and they have a good chat while she does mum’s breakfast, takes her temperature, makes sure mum takes her pills. I feel that she’s keeping an eye out for mum and will contact me if there’s any problem.

Richard Hind
5.0 rating
15 July 2019

The assessor was very appropriate and sensitive to my mum’s needs. A delightful lady

Jocelyn Ruparelia
5.0 rating
15 July 2019

Very polite knowledgeable helpful person took call

Chris Czarnecki
5.0 rating
27 June 2019

Very helpful & appointment made – hopefully will be able to confirm caring

Katey Leaver
5.0 rating
21 June 2019

Excellent care given from the management to carer

Nikki Millard
5.0 rating
17 June 2019

I have spoken with my mum and she is happy with the service she is receiving and also the ladies who are helping her. As she is housebound this is a great result as I can rest easy and know that she is safe. Thank you.

Sue Timson
4.0 rating
17 June 2019

You were able to help organise care for my Dad at short notice

Martin Dennis
4.0 rating
11 June 2019

The carers are great and my mum likes them all. The branch staff always respond to my queries and aim to help me.

Debbie Lucas
5.0 rating
31 May 2019

Articulate, sensitive to our needs, obviously well prepared

Jackie Tyler
5.0 rating
29 May 2019

My carer Ann is just brilliant so helpful and professional.. Branch manager Hayley contactable at any time ,replies to emails promptly.Best Google search I ever did.. Had Emily first time round who was very good too.. Thank you team.

Aneeka Mitchell
5.0 rating
29 May 2019

Very helpful & efficient

Maria Chester
4.0 rating
28 May 2019

Good service, prompt, courteous and helpful. Friendly and efficient

Melanie Hall
5.0 rating
23 May 2019

Very friendly and proffessional

Becky Linggood
5.0 rating
20 May 2019

Professional assessment given. All issues addressed and the service was exactly what my mother expected and she was completely at ease with the carers.

Sue Timson
5.0 rating
17 May 2019

Friendly, helpful but professional staff member gave info I needed

Desley Anderton
5.0 rating
17 May 2019

Excellent help from Angus to my call in respect of a colleague requiring live in care. Some difficulty in re-connecting with information the next day.

Woody Wood
5.0 rating
24 April 2019

Answered all our questions and queries , treated mum with dignity, care and interest.

Elizabeth Lowe
5.0 rating
10 March 2019

Professional, sensitive, informative and compassionate

Elizabeth Lowe
5.0 rating
9 February 2019

Profesional but friendly

Chris

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