Reviews for our Leicester Branch
Louisa Johnstone and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
The person who visited me was very warm and professional, and made me feel that Helping hands would meet my needs.
Helpful lady on phone.
She was professional, friendly, sympathetic and seemed to genuinely care about her work. She was in no hurry to ask her questions and spent time getting to know my father’s situation and his life story.
Very efficient. Offered alternatives and sorted what was required quickly
The carers are great and my mum likes them all. The branch staff always respond to my queries and aim to help me.
Dads careers going in morning and evening has taken a massive strain off me and my brother. It’s such a relief knowing that someone else is helping
The Helping Hands team has been thoughtful and considerate in their care.
Professional, sensitive, informative and compassionate
So far my whole experience with helping hands has been perfect , thank you
I rely on the carers to look after my Aunt as I live a long way away and they communicate to me very well and always look after heard above and beyond expectations
Very knowledgeable and understanding.
Profesional but friendly
All my questions were answered helpfully and an appointment made just a few days ahead
Sometimes the carers arrive at 11.30 and not 10.30 as specified.. My mother cannot bend down to clean floors etc and sometimes the person that comes cannot bend down so they really are a waste of time coming.. Kavita is very thorough
Very helpful calm very thorough not abrupt at all
Very good help from Amadeep.
Very friendly, helpful, and seemingly caring X
The carers are great. However I feel that the communication isn’t quite up to speed. Messages seem to be delayed or not passed on. This area of the service could be improved.
Very friendly & fairly efficient. but not always at the same time of day if usual carer not available, which is a bit disconcerting. A no show Tues 30th July. Had confirmed dropping Tuesdays from August so was expected on the 30th July. Otherwise very happy with service thanks.
Helpful not pushy helped me at a difficult time day that went like this 60 mile drive to Mums to shop cook strip bed make bed no time to sit and chat to her come out of hospital with no promised care package Cleaner on holiday 60 mile drive home to my ironing and work!
Annie is great. She goes to mum most mornings and they have a good chat while she does mum’s breakfast, takes her temperature, makes sure mum takes her pills. I feel that she’s keeping an eye out for mum and will contact me if there’s any problem.
Very polite knowledgeable helpful person took call
The assessor was very appropriate and sensitive to my mum’s needs. A delightful lady
I found the lady to be very sympathetic, informative and helpful
In the last 3 months there has been a more consistent team of carers dealing with Dad. He is very happy with all those who visit him. They are caring and considerate towards him and he generally feels quite relaxed with each one of them.. Thank you.
Very helpful & appointment made – hopefully will be able to confirm caring
Excellent care given from the management to carer
I have spoken with my mum and she is happy with the service she is receiving and also the ladies who are helping her. As she is housebound this is a great result as I can rest easy and know that she is safe. Thank you.
You were able to help organise care for my Dad at short notice
Most impressed with the professional attitude and range of help that is available. Not quite full marks because we are too early into the process as yet to be able to verify the actual level of service being provided
Exactly as before. Excellent communication, well prepared, sensitive to our needs.
Nice manner, sensitive, spoke to the client in a way that she could understand
The person that came was very interested in getting the right information to make sure they knew how to care for Mum.
Articulate, sensitive to our needs, obviously well prepared
Very helpful & efficient
My carer Ann is just brilliant so helpful and professional.. Branch manager Hayley contactable at any time ,replies to emails promptly.Best Google search I ever did.. Had Emily first time round who was very good too.. Thank you team.
Good service, prompt, courteous and helpful. Friendly and efficient
Very friendly and proffessional
Professional assessment given. All issues addressed and the service was exactly what my mother expected and she was completely at ease with the carers.
Excellent help from Angus to my call in respect of a colleague requiring live in care. Some difficulty in re-connecting with information the next day.
Friendly, helpful but professional staff member gave info I needed
Sophie explained everything thoughly. Listened to what I was saying. Had to deal with an upset angry gentleman but remained calm and professional at all times.
Answered all our questions and queries , treated mum with dignity, care and interest.
Hayley was extremely patient and kind to my mum