Nottingham

My dad had a spell in hospital and on release he required care visits at home to manage a catheter. Helping Hands took over from the interim NHS appointed carers. He had 4 visits per day initially to manage the catheter but my dad is 90 and virtually blind so the care also extended to helping him around the house, with personal care and domestic chores and, most importantly, brought company and routine to his days. It took him a while to settle, he is a proud man, but before long he adjusted to the carers coming in and out and he soon found them to be vital for his day to day life. He was only with Helping Hands for around 6 months and has now moved into residential care but we could not have managed that transition without his care visits. The online portal has been brilliant allowing my sister and I to see how he is doing, and the contact from the carers and staff has been just right. He could be a difficult man to handle at times and everyone made sure to match him to the right carers and to keep as much continuity as possible (whilst obviously allowing for staff leave). I would highly recommend their services. I could only select Nottingham from the drop down list but would like to specifically thank the West Bridgford team. We’ll miss you!

As i am replying for my husband he was very happy and felt very pleased with helen.

Noreen, duties above and beyond, elderly care at its best.

Showed great empathy for the treatment of my mother, and in helping me when she passed away.

Joan was very friendly and seemed experienced and knowledgeable and thorough

Mum tells me she enjoys the time spent with the carers and they are kind and helpful.

Georgia was helpful and flexible

Very helpful

Both phone call and visit, was very informative, assuring , not pushing us into anything, the visit was warm, and friendly , even saw my mum laugh, which doesn’t happen often, thankyou xx

Ben was very pleasant and helpful and gave me all the details I needed

The gentleman who answered the questions was very patient and let me answer in my own way. I am looking forward to seeing his representative on Tuesday. Yours sincerely Lin Goodman.

Because they have been truly brilliant and helped me in a difficult situation to get care organised as quickly as possible for my mum who has dementia and is very confused about where she is as they are moving house. I couldn’t have coped without the help

Poppy was very efficient , professional, friendly and reassuring in what is a pretty stressful situation trying to make care arrangements for my dad. Thank you!

The phone was answered promptly and in a friendly way. I explained what I was looking for and was advised of costs then transferred to a local office where I was able to make an appointment for an assessment

Leigh was be / Very helpful to John. She helped him with his pain

Extremely polite and helpful young man but wasn’t able to tell me when we could get a package of care started

The person I dealt with spoke very clearly and distinctly, and gave me good detail about the company. Friendly but also highly professional.

Service was excellent from start to finish. Care given to my Dad was just perfect and he is happy for us to use the service going forward.

One very satisfied 90 year old

My mother has received outstanding care and concern from her carers. They have always alerted the family if mum has concerned them health wise. Excellent communication with the team.

Over the last three months there have been no problems with the care other than the odd missing or late Client Visit Rota and this is easily overcome with a quick phone call. All carers have been extremely competent and the level of care for my father has been exemplary.

The service I received was excellent

There on time. Seemed very sensible and knowledgeable and offered suggestions that we had not thought of.

Got all the info needed to start with

Arrived on time, pleasant and helpful

Georgia was very informative and all round very pleasant

Friendly carer. Professional and on time. Nothing too much trouble. Thank you

I have difficulty with telephone conversations due to anxiety. But the young man I spoke to was extremely patient and helpful.

Time scale for getting in touch was within the hour and the caller was very efficient getting back to me with an appointment within a few days

Very professional service, fast to set up care visits and the initial assessment within one day. Friendly and informative staff with a positive impact on my father’s needs.

Because she tried to personalise the care

Customer satisfaction

You have all been very kind and helpfull and i have enjoyed my few days away with my daughter thanks again

Very pleasent and helpful lady who listened to what we needed

They came in for 30 mins every day whilst I was away and they did what they said they would exactly and my mum was for happy with the ladies so I am and will use the service again without a shadow of doubt

Care assessor arrived on time. She was friendly, helpful and reassuring. Although my father didn’t respond positively to all suggestions, she was at least indicating different ways in which you might help.

Mum said she found the carer really lovely and supportive.

She was clear explaining everything. Understood our needs. Not pushy and honest. Lovely lady credit to your company.

The person appeared very professional & helpful, friendly answered all questions as well as advice couldn’t of asked for any better.

Caring and helpful

Very thorough, put my mother at ease

Only 3 days in and it’s been reassuring that someone has been there for dad first thing in the morning I was just disappointed that the carer was not introduced to dad before his first appearance on Monday morning so he knew exactly who he would be letting into his home As it turned out I went to meet Phil so I could familiarise him with dads bungalow and his needs

The lady was very helpful but it would have eased my mind to know the outcome.. as she told me that she hadn’t been able to speak to the old mans relAtive so I know he was just left unaided !

Representative was helpful, very kind to my ageing parents who found her very easy to talk to