Reviews for our Sheffield Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Paul came to help at my Mum’s 80th birthday.
He was absolutely brilliant.
He was attentive and caring – making sure that Mum was looked after and had everything she needed; lending his expertise getting her into and out of the taxi.
He rolled up his sleeves and mucked in wherever he was needed; whether that was washing up, or making sure Mum and her friends had enough to eat and drink. He really was like one of the family, and made every effort to care for Mum. A real caring carer.
He even contacted me several days before the booking to enquire as to how he should dress for the occasion. Extremely professional.
I have been very impressed with the carers that I have met as they have gone out of their way to engage and support mum with her care.
person on the phone was informative and very helpful.
The carer that came was really nice no problems.
Ver punctual appointment. Very sympathetic. Very patient. Lovely person.
Sue Wright was delightful, very positive and able to set my father at ease.
Jessica was very thorough ,very efficient and very friendly. I felt she understood exactly what we were looking for and that the appropriate care would be put in place
The score i have given reflects the confidence i have from the assessment from Sue & Jess…we are working together to find the right care for Natasha
Sue was punctual, friendly and informative. She gave me confidence in the service that helping hands would provide for my mum.
Helping Hands have looked after my husband with respect and kindness all the carers are brilliant. We had a medical emergency yesterday and without Lisa we would have been lost she was calm and in control of the situation.
Very helpful staff and confidence they can help & most of all cheerful & extremely efficient.
The lady was friendly, asked lots of questions. She told me about charges and lengths of visits that I could expect. She made an appointment which was at a time that was good for my mum and me, and has said she will send an email to confirm what we discussed.
very helpful and understanding members of staff
Everything was explained to my 97 yr old mum and I by a very friendly member of your staff
Sue was excellent helpful very personable
we have been very pleased with the service we have received.
Dad has dementia, he usually gets the same regular carer 3x wkly not lots of different ones, which is good. I scored branch mgmt team lower because I’d phoned to book an extra slot and it wasn’t added to his rota – I only found out by chance when I phoned to confirm it (after they’d promised to get back to me but didn’t). Could do better on that one, office systems need reviewing? Bookings must be recorded then followed up? The consequences could have been an issue. Finally, I’ve already recommended Helping Hands to a family needing temporary post operative help.
Very polite and helpful. Able to answer all my questions immediately.
Very helpful and pleasant. But on hold for a few minutes
The lady was very helpful.
Ben explained everything in a very professional way. And was very polite
Very helpful and pleasant conversation.
All my questions and worries answered in one call.
Sue and Jess who visited were very kind and understanding. They were really clear about costs and flexible about the care package we need
A very helpful telephone conversation. My call was answered quickly I recieved the answers I needed in one call.
No problems. Reassuring
Efficient answering of my questions. Thanks.
She was well spoken, informative, professional and understanding
very helpful
Jess was really clear in her explanations, was going and patient with Mum & I was confident with what was suggested
Efficient, personable woman who took me through what you can offer, costs and then arranged for a person to come out to discuss my needs.
Very pleasant informative lady-