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Sheffield

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Sheffield Branch

and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 32 reviews
Outstanding88%
Excellent12%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Sheffield branch? Leave a review

Read our Reviews

5.0 rating
25 November 2022

Paul came to help at my Mum’s 80th birthday.
He was absolutely brilliant.
He was attentive and caring – making sure that Mum was looked after and had everything she needed; lending his expertise getting her into and out of the taxi.
He rolled up his sleeves and mucked in wherever he was needed; whether that was washing up, or making sure Mum and her friends had enough to eat and drink. He really was like one of the family, and made every effort to care for Mum. A real caring carer.
He even contacted me several days before the booking to enquire as to how he should dress for the occasion. Extremely professional.

Peter Gold
5.0 rating
11 November 2020

I have been very impressed with the carers that I have met as they have gone out of their way to engage and support mum with her care.

Martyn Ingle
5.0 rating
8 December 2019

person on the phone was informative and very helpful.

Yvonne Rout
4.0 rating
27 November 2019

The carer that came was really nice no problems.

Lynn Williams
5.0 rating
11 November 2019

Ver punctual appointment. Very sympathetic. Very patient. Lovely person.

Julia Williams
5.0 rating
11 November 2019

Sue Wright was delightful, very positive and able to set my father at ease.

Susan Toulson
5.0 rating
9 November 2019

Jessica was very thorough ,very efficient and very friendly. I felt she understood exactly what we were looking for and that the appropriate care would be put in place

Lenora
5.0 rating
28 October 2019

The score i have given reflects the confidence i have from the assessment from Sue & Jess…we are working together to find the right care for Natasha

Josie Senior
5.0 rating
23 October 2019

Sue was punctual, friendly and informative. She gave me confidence in the service that helping hands would provide for my mum.

Sue Ryalls
5.0 rating
20 October 2019

Helping Hands have looked after my husband with respect and kindness all the carers are brilliant. We had a medical emergency yesterday and without Lisa we would have been lost she was calm and in control of the situation.

Anne avgousti
5.0 rating
18 October 2019

Very helpful staff and confidence they can help & most of all cheerful & extremely efficient.

Josie Senior
5.0 rating
17 October 2019

The lady was friendly, asked lots of questions. She told me about charges and lengths of visits that I could expect. She made an appointment which was at a time that was good for my mum and me, and has said she will send an email to confirm what we discussed.

Sue Ryalls
5.0 rating
16 October 2019

very helpful and understanding members of staff

Anisha mahmood
5.0 rating
5 October 2019

Everything was explained to my 97 yr old mum and I by a very friendly member of your staff

Jane Froggatt
5.0 rating
30 September 2019

Sue was excellent helpful very personable

Penny
5.0 rating
28 September 2019

we have been very pleased with the service we have received.

Wendy
4.0 rating
20 September 2019

Dad has dementia, he usually gets the same regular carer 3x wkly not lots of different ones, which is good. I scored branch mgmt team lower because I’d phoned to book an extra slot and it wasn’t added to his rota – I only found out by chance when I phoned to confirm it (after they’d promised to get back to me but didn’t). Could do better on that one, office systems need reviewing? Bookings must be recorded then followed up? The consequences could have been an issue. Finally, I’ve already recommended Helping Hands to a family needing temporary post operative help.

Marilyn
5.0 rating
8 September 2019

Very polite and helpful. Able to answer all my questions immediately.

Judy Stone
4.0 rating
30 August 2019

Very helpful and pleasant. But on hold for a few minutes

Ann Anderson
4.0 rating
29 August 2019

The lady was very helpful.

Janet Langner
5.0 rating
5 August 2019

Ben explained everything in a very professional way. And was very polite

Jane Froggatt
5.0 rating
11 July 2019

Very helpful and pleasant conversation.

Vicky Barker
5.0 rating
28 June 2019

All my questions and worries answered in one call.

Nicci Wilson
5.0 rating
19 June 2019

Sue and Jess who visited were very kind and understanding. They were really clear about costs and flexible about the care package we need

Helene Anderson
5.0 rating
29 May 2019

A very helpful telephone conversation. My call was answered quickly I recieved the answers I needed in one call.

Chris Wright
5.0 rating
24 May 2019

No problems. Reassuring

Karen Waite
5.0 rating
6 May 2019

Efficient answering of my questions. Thanks.

David Pearson
5.0 rating
29 April 2019

She was well spoken, informative, professional and understanding

Jayne Taubman
5.0 rating
18 April 2019

very helpful

Coleen Scothorne
5.0 rating
16 April 2019

Jess was really clear in her explanations, was going and patient with Mum & I was confident with what was suggested

Sue Freeman
5.0 rating
7 February 2019

Efficient, personable woman who took me through what you can offer, costs and then arranged for a person to come out to discuss my needs.

Jenny Bland
5.0 rating
7 January 2019

Very pleasant informative lady-

Alison Sandler

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