Reviews for our Solihull Branch
Helena Wainman and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Denny and her team provided an amazing, attentive service during my dad’s final months. Dad fought against his MND condition and was a very proud man. Emma, Zoe, Chloe, Tracy to name a few offered us so much support and won dad over to accept their help. They tended to his every need and he was always immaculate.
During dad’s final days, at home, helping hands family came 4 times a day and sat with dad through the night. I have so much admiration for the job they do and genuine care they gave to dad and us. For the short time we knew Denny and the team we felt like they were part of the family. We cannot thank you enough for making my dad comfortable during his final days. I wanted to hug you all but with the pandemic missed that opportunity. Heart felt Thank you becky, Cindy, Nina and Niamh
I am extremely grateful for all the help that is given to me
Staff are caring, thoughtful and keen to help.
May I take this opportunity,to thank Denny and her team,in particular,Emma and Lisa and a special mention to Julie S. You all showed so much care and compassion,above and beyond the call of duty,to go that extra mile,for my Mother Annie.
We so appreciate,the compassion,commitment and most of all, your professionalism afforded to my Mothers care.
Thank You
Very polite an understanding to care I require an explaining everything to me while respecting my wishes, also very professional
I find the Carers to be genuinely caring and experienced.I feel the office needs to improve where communication is concerned.
Christine was very helpful and informative. However was promised follow up email which has not arrived
The person I spoke to was efficient and very helpful
The lady Lynsey was really helpful and understanding.
Sammy was extremely pleasant and helpful and answered all my questions really well. And asked me lots of questions too which in turn explained more about what you offer x
Excellent support and friendly, helpful staff
Friendly informative and polite.
Carers very kind, sensitive and compassionate in the way they have cared for my mum.
Helpful,informative and caring
This is the second time we have used Helping Hands to support our mother return home after time spent in hospital. Carers were available the day she was discharged and support was in place from the moment she was discharged.
You are professional. Quick to respond. Knowledgeable and have excellent people skills with clients and their relatives
Recently changed to a new office and so far no problems.
All my questions were answered with no pressure
Very helpful courteous and arranged an assessment straight away
Denny’s approach to running the business side of Helping Hands is very corporate, which means she’s wonderfully efficient, as opposed to BCC run Agencies, which are Public Sector and the complete opposite.
Denny was very helpful. Empathetic to my mothers needs and listened to all of our wants and concerns.
Friendly, not rushed, answered all questions fully
Everything I asked was answer red satisfactorily.
All enquiries answered efficiently.
Stacie dealt with my query very quickly and efficiently and in a friendly manner. Just what I needed.
The lady I spoke to was very helpful ,polite and cheerful.
The only contact I have had with the exception of emails is your adviser who explained the system very well and was also very pleasant and easy to talk to. I am seriously considering joining.
Caring and helpful attitude
The phone call was very efficient and informative. The second question I can only base on the phone call as I haven’t used your services yet
Very polite, helpful in telling me everything I needed to know, an well mannered, nice chap
Just very pleased with the helpfulness and care my mother is given.
Already answered in reply.
Very helpful & proffessional
Sarah is brilliant, helpful, thoughtful and flexible