Reviews for our Solihull Branch
Denny Cloonan and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Felt Matt was really helpful and listened to what I needed.
Because we have found them to be efficient and very caring. There has always been a good response to requests we have made. My mother has built good relationships with Carer’s and we have had good communications with all staff which has been much appreciated at all times.
Prompt arrival. No hard sell. Sensitive to the needs of 11 year old.
Helpful gentleman who dealt with my enquiry extremely well – thanks
Ellie was sympathetic, efficient and personable.
They do everything asked for, effectively and professionally, and understand the needs!
Very helpful, thank you
Very supportive and informative
My enquiry was dealt with very quickly.
The lady Lynsey was really helpful and understanding.
Sammy was extremely pleasant and helpful and answered all my questions really well. And asked me lots of questions too which in turn explained more about what you offer x
Excellent support and friendly, helpful staff
Carers very kind, sensitive and compassionate in the way they have cared for my mum.
Friendly informative and polite.
Helpful,informative and caring
This is the second time we have used Helping Hands to support our mother return home after time spent in hospital. Carers were available the day she was discharged and support was in place from the moment she was discharged.
You are professional. Quick to respond. Knowledgeable and have excellent people skills with clients and their relatives
Recently changed to a new office and so far no problems.
Very polite an understanding to care I require an explaining everything to me while respecting my wishes, also very professional
Christine was very helpful and informative. However was promised follow up email which has not arrived
The person I spoke to was efficient and very helpful
Very polite, helpful in telling me everything I needed to know, an well mannered, nice chap
Just very pleased with the helpfulness and care my mother is given.
All my questions were answered with no pressure
Very helpful courteous and arranged an assessment straight away
Denny’s approach to running the business side of Helping Hands is very corporate, which means she’s wonderfully efficient, as opposed to BCC run Agencies, which are Public Sector and the complete opposite.
Denny was very helpful. Empathetic to my mothers needs and listened to all of our wants and concerns.
I find the Carers to be genuinely caring and experienced.I feel the office needs to improve where communication is concerned.
Already answered in reply.
Very helpful & proffessional
Friendly, not rushed, answered all questions fully
Everything I asked was answer red satisfactorily.
All enquiries answered efficiently.
Sarah is brilliant, helpful, thoughtful and flexible
Stacie dealt with my query very quickly and efficiently and in a friendly manner. Just what I needed.
The lady I spoke to was very helpful ,polite and cheerful.
The only contact I have had with the exception of emails is your adviser who explained the system very well and was also very pleasant and easy to talk to. I am seriously considering joining.
Caring and helpful attitude
The phone call was very efficient and informative. The second question I can only base on the phone call as I haven’t used your services yet