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Solihull

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Solihull Branch

Helena Wainman and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

5 / 5

5.0 rating

Based on 34 reviews
Outstanding97%
Excellent3%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Solihull branch? Leave a review

Read our Reviews

5.0 rating
31 January 2021

Denny and her team provided an amazing, attentive service during my dad’s final months. Dad fought against his MND condition and was a very proud man. Emma, Zoe, Chloe, Tracy to name a few offered us so much support and won dad over to accept their help. They tended to his every need and he was always immaculate.
During dad’s final days, at home, helping hands family came 4 times a day and sat with dad through the night. I have so much admiration for the job they do and genuine care they gave to dad and us. For the short time we knew Denny and the team we felt like they were part of the family. We cannot thank you enough for making my dad comfortable during his final days. I wanted to hug you all but with the pandemic missed that opportunity. Heart felt Thank you becky, Cindy, Nina and Niamh

Becky
5.0 rating
13 December 2020

I am extremely grateful for all the help that is given to me

Vivienne
5.0 rating
22 November 2020

Staff are caring, thoughtful and keen to help.

Lyndon Eales
5.0 rating
15 October 2020

May I take this opportunity,to thank Denny and her team,in particular,Emma and Lisa and a special mention to Julie S. You all showed so much care and compassion,above and beyond the call of duty,to go that extra mile,for my Mother Annie.
We so appreciate,the compassion,commitment and most of all, your professionalism afforded to my Mothers care.
Thank You

Ken Knight
5.0 rating
7 October 2019

Very polite an understanding to care I require an explaining everything to me while respecting my wishes, also very professional

Gary Holland
4.0 rating
6 October 2019

I find the Carers to be genuinely caring and experienced.I feel the office needs to improve where communication is concerned.

Jasmine Ind
5.0 rating
7 September 2019

Christine was very helpful and informative. However was promised follow up email which has not arrived

Pauline Smith
5.0 rating
7 September 2019

The person I spoke to was efficient and very helpful

Glynis Nicholson
5.0 rating
30 August 2019

The lady Lynsey was really helpful and understanding.

Denise Morley
5.0 rating
23 August 2019

Sammy was extremely pleasant and helpful and answered all my questions really well. And asked me lots of questions too which in turn explained more about what you offer x

Katherine Davies
5.0 rating
19 August 2019

Excellent support and friendly, helpful staff

Yvonne Vinning
5.0 rating
29 July 2019

Friendly informative and polite.

David Higgins
5.0 rating
29 July 2019

Carers very kind, sensitive and compassionate in the way they have cared for my mum.

Sally Bunn
5.0 rating
27 July 2019

Helpful,informative and caring

Sally Bunn
5.0 rating
22 July 2019

This is the second time we have used Helping Hands to support our mother return home after time spent in hospital. Carers were available the day she was discharged and support was in place from the moment she was discharged.

Yvonne Vinning
5.0 rating
19 July 2019

You are professional. Quick to respond. Knowledgeable and have excellent people skills with clients and their relatives

Yvonne Vining
5.0 rating
17 July 2019

Recently changed to a new office and so far no problems.

Jacqui Boden
5.0 rating
28 June 2019

All my questions were answered with no pressure

Julie Wheeldon
5.0 rating
24 June 2019

Very helpful courteous and arranged an assessment straight away

Sharon Edgeworth
5.0 rating
24 June 2019

Denny’s approach to running the business side of Helping Hands is very corporate, which means she’s wonderfully efficient, as opposed to BCC run Agencies, which are Public Sector and the complete opposite.

Lynne Crabtree
5.0 rating
23 June 2019

Denny was very helpful. Empathetic to my mothers needs and listened to all of our wants and concerns.

Steve Nickless
5.0 rating
16 May 2019

Friendly, not rushed, answered all questions fully

Paul Harknett
5.0 rating
16 May 2019

Everything I asked was answer red satisfactorily.

Phillipa Clarkson
5.0 rating
14 May 2019

All enquiries answered efficiently.

Phillipa Clarkson
5.0 rating
25 April 2019

Stacie dealt with my query very quickly and efficiently and in a friendly manner. Just what I needed.

Ailsa Bosworth
5.0 rating
23 April 2019

The lady I spoke to was very helpful ,polite and cheerful.

Carol Adams
5.0 rating
18 April 2019

The only contact I have had with the exception of emails is your adviser who explained the system very well and was also very pleasant and easy to talk to. I am seriously considering joining.

Judy Massam
5.0 rating
16 April 2019

Caring and helpful attitude

Emma Scott
5.0 rating
15 April 2019

The phone call was very efficient and informative. The second question I can only base on the phone call as I haven’t used your services yet

Judy Massam
5.0 rating
7 April 2019

Very polite, helpful in telling me everything I needed to know, an well mannered, nice chap

Gary Holland
5.0 rating
7 March 2019

Just very pleased with the helpfulness and care my mother is given.

Robert Denyer
5.0 rating
6 February 2019

Already answered in reply.

Robert Denyer
5.0 rating
6 February 2019

Very helpful & proffessional

Helen Fenton
5.0 rating
5 February 2019

Sarah is brilliant, helpful, thoughtful and flexible

Martin Brown

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