The Solihull team are extremely proud of their renowned reputation and are able to provide care in Chelmsley Wood, Dorridge, Earlswood, Hampton-in-Arden, Knowle, Sheldon, Shirley, Solihull, Wythall and the surrounding areas.
Historically part of the county of Warwickshire and now part of the West Midlands conurbation, Solihull is the largest town in the county and has an exciting mix of fine dining, top shopping experiences and quiet, rural villages to enjoy. Located next to some of the country’s best transport links and home to the world famous Land Rover factory, this thriving town has a lot to offer, including a team of professional and empathetic carers from Helping Hands.
"Hello! I’m Denny, the Manager at Helping Hands' Solihull branch. I have been with the company for over 10 years and started my career path as a carer with Helping Hands. I know from personal experience how daunting it can be to receive care for the first time. I personally looked after my own mum and mother-in-law who both received palliative care, so have experienced first-hand what it is like to deliver care.
“My role is to make sure we get the 'right fit' for our customers, deliver continuity and quality care, and create a bespoke care plan. We can pop in for half an hour in the morning or even take them out for the whole day. Our aim is to be flexible with people’s needs as they can change on a daily basis. Our carer training is impeccable, with ongoing training and support from myself and our team of Clinical Nurses."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
For over 30 years, our dedicated carers have been providing person-centred care to individuals in their own homes, enabling them to be independent and live well. Whether it’s a diagnosis of Parkinson’s, arthritis, cerebral palsy, or if you just need an extra pair of hands around the house because you’re not as mobile as you used to be – visiting home care can make a real difference to your life and wellbeing.
Starting from 30-minute visits all the way up to several calls per day, we’ll make sure that you have everything you need and equip you to stay within the comforts of your own home. With care that’s unintrusive and tailored to your needs, we’ll visit little or often and ensure you have the right level of care for you.
If your care needs change or your symptoms develop, we can swiftly adapt to your needs, giving you complete flexibility over your care plan. What’s more, we’ll ensure that we work collaboratively with you so that you are always involved in the decision-making process and have control over the care you receive.
If you need more intensive and regular care that offers round-the-clock support, live-in care may be a more suitable option for you. Designed with you in mind, the Solihull team will work with you to find the right carer that fits in with your life because after all, they will be living with you in your home and be a constant source of support. So, if you enjoy having a wander down Solihull High Street and going for a coffee in Touchwood or are a die-hard Birmingham City fan and want to cheer on the Blues at St Andrews, we’ll find a live-in carer that shares similar interests to you and supports you with your favourite hobbies.
All of our live-in carers are trained at our bespoke centre in Warwickshire, where they receive award-winning training that enables them to provide the very best care to our live-in customers. In addition to this training, they are also chosen for their kindness, empathy and gentle nature – all of which is very important when you are welcoming someone into your home to live with you and take care of you.
In addition to receiving regular training, our live-in carers work in conjunction with a team of clinicians who are able to care for individuals with more complex conditions such as acquired brain injuries, spinal injuries, stroke after care, stomas and catheters. Your live-in carer will get to know you and care for you with the utmost respect and dignity, so that you can relax – safe in the knowledge that your care needs are in order.
Having a regular carer doesn’t mean that they will take over and do everything; they will enable you to live the life you want to lead and assist you to carry out household tasks or personal care.
With domiciliary care, we put you at the centre so that you always have control over when, where and how you receive care. And most importantly, it should be care that suits you and your existing routines. So, if you like to visit Elmdon Park and walk around the lake every week, we’ll make sure that you have the right support to do so.
Since 1989, we have been training and upskilling our carers to ensure that they provide the very best care for the thousands of families that we look after. They are only able to achieve this high standard because of their passion, kind-heartedness and willingness to go above and beyond, which really does take them to the next level.
With training for all of our new recruits and regular refresher training for all of our carers, each and every one of them learn in-depth skills in first aid, manual handling, dementia and safeguarding. And as the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, you can rest assured that your carer has received the very best training.
As a fully regulated service by the Care Quality Commission (CQC), we are continuously inspected and monitored to make sure that our service is responsive, effective and safe for both our customers and our carers. Being audited by an independent association ensures that we deliver on what we say we will, our employees are all trained in line with industry standards and that we will always deliver the very best in home care.
For more information on how we can help you at home, you can call our friendly advisors, who are available seven days a week.
Alternatively, you can pop into the branch itself on the Stratford Road and meet with Denny and the team. They are there Monday to Friday from 8:30am until 5:30m and can go through all the different options with you over a cup of tea. If you struggle to get out and about, they can even come to you.
Dementia is an umbrella term for a variety of different conditions and diseases that have very different symptoms and effects individuals in very diverse ways. As dementia home care experts, we understand that the symptoms of Pick’s disease can be very different to those of vascular dementia, and different again depending on the individual. We’ll be there to reassure you and your family that your particular care needs are catered for – whether that’s checking on you several times a day to having a live-in carer that is there whenever you need them.
Dementia care covers a whole host of different needs, from practicalities such as personal care, assisting with mobility and helping to administer medication, to emotional support and companionship. We’ll get to know you and live with you in your ‘reality’, whether that’s 10 years ago or when you were a teenager.
As we get older, you may start to find that your reaction times are slower or you become less steady on your feet, but this doesn’t mean that you can’t continue to live independently. With a little support, elderly care can enable you to enjoy everything that you used to do – be it going for a gentle swim at Tudor Grange Leisure Centre or for a stroll around Packwood House.
Regardless of whether you’re living alone, as a couple or even with a canine companion or feline fellow, we’ll work with however you like to live your life and make sure that you all have the support you need.
Respite care can be an integral part of your care routine, particularly if your regular carer is a close friend, family member or partner. Branch Manager Denny will meet with both of you to understand your routine and requirements and work with her team to put a respite care package in place with minimal disruption, allowing your carer to take a well-earned rest. This can also apply if you decide to take a holiday alone or with your family or carer; having a Helping Hands carer can allow you all to enjoy a break together without having to worry about your care needs.
If you don’t have time to plan respite care due to your caregiver having to attend an emergency or you’ve been discharged from hospital and need extra support, we can arrange for care to be put in place in as little as 24 hours from your enquiry. With such a swift turnaround time, it doesn’t mean that we forgo on quality or expertise. With over 30 years’ experience in respite care, we’re adept in ensuring our skilled carers are ready to care at the very last minute if necessary.
We are actively collecting and monitoring our reviews and feedback for Solihull to ensure our customers receive the best possible live in and home care service.
5 out of 5 stars, from 33 reviews
Our Solihull branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
All of our carers are expertly-trained and DBS checked
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Opening hours and address details
121 Stratford Road, Shirley, Solihull, B90 3ND Show on Map