Reviews for our Warrington Branch
Mandy Stewart and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Carers provide a professional and sympathetic service.
Staff very professional and caring.
I have been working for helping hands since the end of February this year. The staff members here couldn’t look after and make you feel more welcome if they tried. I have a wonderful manager and in house office team who are always on hand to help. They help our customers so well and have there best interests at heart aswell to which I love. Each day I look forward to coming to work cheesy at it may seem but I work with some amazing team members and customers too. Its not only a job but you feel part of family here at helping hands. I also love that you can always better yourself within your job at helping hands as they also want the best for you within your career.
Excellent service from lady I dealt with. Very efficient
Very thorough helpful lady who speedily set up an appointment for the next day
It is worth mentioning that we have used other companies prior to Helping Hands and the experience was bad. I think it is fair to say that no-one really wants care but the time comes when there is no alternative. When that time comes you want care at a high. You want it to make life better, not worse. The team of carers allocated to my husband treat him with kindness. They laugh when he laughs, they listen and engage with him. They treat him with dignity. Most days they are his only other contact with the outside world. They make a difference. From my point of view they understand the care plan and reduce the workload on me. I have confidence in them and can go out when they are here knowing that my husband will be cared for. The other good thing is that we have a small team of carers. That is important for us. My husband has a lot of medical and physical problems. There is a lot of background knowledge necessary to cater for his needs. Having too many carers would not tick boxes in his particular case. My husband is one of a small number of patients who wears a conveen. It is necessary for the carers to be au fait with this otherwise it creates a lot more work and creates issues if we are out. We are all living longer but age brings problems of its own. There is a growing need for care at home for the elderly. The problem is that the standards in the market place are often not high enough. Helping Hands have got it right. It certainly works for us.
Every thing was explained clear very friendly
Very pleasant and helpful lady
I felt Tabitha was professional, informative, concise & understanding. Her responses were very clear.
Flexible cheerful and totally willing with a great sense of humour.
Clare was lovely and very easy to talk to. Clare explained everything in detail. There was no rush with her and she was professional with it. My dad thought she was great and I was very happy with the meeting.
A caring and empathetic approach at a very vulnerable time.
Good listening to my needs and speedy response.
I continue to be very pleased with the service and standard of care from HH’s for my mum. The team are brilliant on the whole, if a staff member changes there can be a small hiccup until new carers get use to my mum & the routine, but that’s to be expected. Since the management team changed I haven’t had quite the same level of communication, I’m sure I’d be contacted immediately in an emergency but a proactive programme of care plan reviews I think would be useful. Overall very good and I am regularly recommending. Thanks
Because Tabitha was very helpful in answering a few questions I had.. I just hope it all works out for my mum and family
Very friendly and helpful, gave me loads if information I need to help my dad’s care.
Rachel assessor excellent
Visit rated 5
The lady on the phone was very polite and helpfull
Very knowledgable and helpful. Good listener. Answered all questions and provided service requested.
Just because the score is based on one morning’s care, Dad was extremely happy with the service and if this standard is maintained he would score 5