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4.5 Star Rating
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Industry leading carer training

Home care in West Quay

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
023 8255 4502

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
023 8255 4502

Visiting care and home care in West Quay

At Helping Hands, we know how important it is to feel safe, supported, and independent in your own home. That’s why our home care services in West Quay are fully tailored to your individual needs. Whether you’re looking for live-in care, visiting care, or respite support, our compassionate carers provide high-quality, person-centred care that seamlessly supports your lifestyle, routines and hobbies.

From help with daily tasks and household chores to friendly companionship and specialist support for complex health conditions, we’re here to help you live well at home and stay connected to your local community.

For added reassurance, our care is fully regulated by the Care Quality Commission (CQC), so you and your loved ones can have complete peace of mind about the quality and safety of your care.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our West Quay team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the West Quay care team
Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
High quality home care in West Quay

When you choose Helping Hands for home care in West Quay, you're partnering with one of the most trusted and experienced care providers in the UK. With over 35 years of expertise, we understand what it takes to deliver outstanding, person-centred care that puts your needs and preferences first at every stage.

We recognise that every care journey is unique, which is why we take the time to understand your individual circumstances, health conditions, and lifestyle. Your local West Quay care manager will visit you at home to carry out a comprehensive assessment, ensuring your bespoke care plan is tailored precisely to your needs and designed to help you live as independently and comfortably as possible.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
24/7 live in care support

Our wonderful West Quay team are able to provide live-in care, which offers you the reassurance of round-the-clock, one-to-one support from a dedicated carer who lives with you in your home. With personalised care tailored to your needs, your live-in carer is there throughout the day and night to assist with everything from personal care – such as toileting, dressing, and bathing – to preparing meals, doing the laundry, and offering friendly companionship.

Should you need help getting to the bathroom during the night or experience a medical emergency, your carer will be on hand to support you. Choosing live-in care not only helps you remain safe and independent in familiar surroundings, but also provides invaluable peace of mind for your loved ones.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Why Helping Hands is better than a care agency in West Quay

At Helping Hands, we’re proud to be a private home care provider in West Quay, offering a level of service and peace of mind that many care agencies simply can’t match. Unlike agencies that often place the responsibility of employing and paying the carer on the customer, we directly employ all of our care staff – so you can rest assured that everything is handled professionally and reliably.

We take care of all the admin, payments, and paperwork, leaving you free to focus on what truly matters: your wellbeing and peace of mind. And, should you ever need your care to be increased, decreased or altered, we'll always be on hand to assist.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Qualified carers providing a variety of care services in West Quay

We’re incredibly proud of our dedicated home carers in West Quay – and there are three key reasons why they stand out.

Firstly, we’re highly selective about who joins our team. We only recruit individuals who share our core values of kindness, compassion, and a genuine passion for supporting others. Secondly, every carer undergoes comprehensive background checks before they start with us, giving you total confidence that they’re someone you can trust to come into your home.

And thirdly, we provide all of our carers with industry-leading training, both at the start of their journey with us and through regular ongoing development. This ensures they’re always equipped with the skills and knowledge required to support people with a wide range of care needs.

Other areas we cover
  • Ocean Village
  • Portswood
  • Bitterne
  • Woolston
  • Sholing
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Branch information
Address

Ocean Village Innovation Centre Office 23, 4 Ocean Way, Southampton, SO14 3JZ

Show in maps West Quay Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed