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Home care in West Quay

Excellent 4.5 Star Rating 5,100+ reviews on
Trustpilot
Trustpilot
4.5 Star Rating
Excellent | 5,100+ reviews

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Thursday

Existing customer
023 8255 4502

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Thursday

Existing customer
023 8255 4502

Visiting care and home care in West Quay

At Helping Hands, we know how important it is to feel safe, supported, and independent in your own home. That’s why our home care services in West Quay are fully tailored to your individual needs. Whether you’re looking for live-in care, visiting care, or respite support, our compassionate carers provide high-quality, person-centred care that seamlessly supports your lifestyle, routines and hobbies.

From help with daily tasks and household chores to friendly companionship and specialist support for complex health conditions, we’re here to help you live well at home and stay connected to your local community.

For added reassurance, our care is fully regulated by the Care Quality Commission (CQC), so you and your loved ones can have complete peace of mind about the quality and safety of your care.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in West Quay

Our carers provide a wide range of support across West Quay, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
    • Home care services available in West Quay
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in West Quay
    Jasmine Frost
    Jasmine Frost

    Branch Care Manager

    Jasmine is the Branch Care Manager at West Quay.

    Beth Smith
    Beth Smith

    Area Care Manager

    At Helping Hands Bristol, my main role is to ensure that we provide high quality care and a safe service. I ensure the branch runs...

    More about Beth Smith
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

    More about Adam Wilkins
    CQC Logo
    Fully regulated care supporting West Quay

    Our West Quay branch is fully regulated and accredited by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in West Quay

    When you choose Helping Hands for home care in West Quay, you're partnering with one of the most trusted and experienced care providers in the UK. With over 35 years of expertise, we understand what it takes to deliver outstanding, person-centred care that puts your needs and preferences first at every stage.

    We recognise that every care journey is unique, which is why we take the time to understand your individual circumstances, health conditions, and lifestyle. Your local West Quay care manager will visit you at home to carry out a comprehensive assessment, ensuring your bespoke care plan is tailored precisely to your needs and designed to help you live as independently and comfortably as possible.

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    24/7 live in care support

    Our wonderful West Quay team are able to provide live-in care, which offers you the reassurance of round-the-clock, one-to-one support from a dedicated carer who lives with you in your home. With personalised care tailored to your needs, your live-in carer is there throughout the day and night to assist with everything from personal care – such as toileting, dressing, and bathing – to preparing meals, doing the laundry, and offering friendly companionship.

    Should you need help getting to the bathroom during the night or experience a medical emergency, your carer will be on hand to support you. Choosing live-in care not only helps you remain safe and independent in familiar surroundings, but also provides invaluable peace of mind for your loved ones.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in West Quay

    At Helping Hands, we’re proud to be a private home care provider in West Quay, offering a level of service and peace of mind that many care agencies simply can’t match. Unlike agencies that often place the responsibility of employing and paying the carer on the customer, we directly employ all of our care staff – so you can rest assured that everything is handled professionally and reliably.

    We take care of all the admin, payments, and paperwork, leaving you free to focus on what truly matters: your wellbeing and peace of mind. And, should you ever need your care to be increased, decreased or altered, we'll always be on hand to assist.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in West Quay

    We’re incredibly proud of our dedicated home carers in West Quay – and there are three key reasons why they stand out.

    Firstly, we’re highly selective about who joins our team. We only recruit individuals who share our core values of kindness, compassion, and a genuine passion for supporting others. Secondly, every carer undergoes comprehensive background checks before they start with us, giving you total confidence that they’re someone you can trust to come into your home.

    And thirdly, we provide all of our carers with industry-leading training, both at the start of their journey with us and through regular ongoing development. This ensures they’re always equipped with the skills and knowledge required to support people with a wide range of care needs.

    Supporting communities across West Quay

    Our carers provide home care in West Quay and nearby areas including these locations.

    • Ocean Village
    • Portswood
    • Bitterne
    • Woolston
    • Sholing
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    FAQs

    Home care in West Quay is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in West Quay depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in West Quay.

    Home care in West Quay can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in West Quay, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    023 9427 6348
    Branch information
    Address

    Ocean Village Innovation Centre Office 23, 4 Ocean Way, Southampton, SO14 3JZ

    Show in maps West Quay Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed