Website Reviews for Weston-super-Mare

I approached HH when I believed my mother, in her 90s, started to need more care to be able to remain in her home. They visited twice a week (my mother did not wish for more visits). There were regular reviews which were inclusive of my Mum and her views. I spoke with Jo, and other members of the team, frequently about how my mother might be supported further - they always had her interests at heart. But my experience was not just about support to my Mum, I felt supported too - living 400 miles away and dealing with the frustration, on my part, of my Mum being resistant to accepting help, was difficult. I was always very reassured by my conversations with the team and in particular my conversations with Jo were a comfort. I would recommend Helping Hands without hesitation.

HH were recommend by a relation who had used HH carers to bath her once a week. When Mum needed care from Nov 2020 we used HH and we have been extremely pleased with the service. She has regular carers that have now become friends & we have got to know some of them. Carers are very professional, and nothing is too much trouble. Sarah Penrose from HH listened to Mum's requirements at the beginning regarding times & frequency of visits and these are stuck to unless there is a last minute change due to sickness but cover is always provided. The admin staff are helpful & friendly, answer our calls & emails, requests & queries politely & efficiently. HH provide an excellent service and would defiantly recommend them

The branch have taken our needs in consideration and been most helpful.

This is my first experience with a care company so it is difficult to score without a comparison. Most carers are helpful and willing to help.

Excellent clear communication.

Very happy with the responses to my questions and the support you are able to provide.

Very helpful and professional

Helpful knowledgeable staff member who gave me the information I needed clearly

Very good team always helpful..nothing is to much trouble

Friendly, professional staff who are able to respond to any problems or queries.

The lady was very helpful with all her answers to my questions.

Thay do everything we ask and sometimes more

The services you offer was carefully explained to me.

I spoke with Ben who answered all my questions very efficiently and was very helpful.

Because the meeting was very friendly and the assessment seemed completely adequate to give me helpful information and advice to agree my needs.

A very helpful lady dealt with me in a very efficient and kind manner

Always helpful girls..always listening..nothing is to much trouble.

Always been person centred and realistic, the only agency able to help when we were desperate.

The assessor was very kind, helpful and put us at our ease.

Staff were friendly and helpful.

Great rapport with local manager , Ms Penrose.. Gemma Jarvis the carer is a credit to your organisation.

It seems all things are done successfully and professionally

your member of staff was helpful and explained what will happen, clearly answered queries that I had.

Sarah was very helpful and understood what was needed to care for my brother in law in order to allow my sister some respite.

The lady I spoke to was very understanding and helpful.

I was impressed with the way Mum was placed at the centre and her responses were listened to with care and patience.

Very thorough and helpful

shara was wonderfull rep for your company and i would have no problem recomending your company to anyone

Friendly and patient and understood our needs. Not pushy. Helpful

Very kind and helpful

Helpful