Reviews for our Wirral Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Helping Hands is a professional organisation; extremely well managed with very caring staff. The carers who visited my parents understood how to handle their dementia , and their desire to keep their independence in their own home. All carers were delightful, bright and cheery. Can highly recommend them . My sisters and I were so pleased we found them! They accommodated our requirements as soon as they were able too. Outstanding!
Helping Hands is a professional organisation; extremely well managed with very caring staff. The carers who visited my parents understood how to handle their dementia , and their desire to keep their independence in their own home. All carers were delightful, bright and cheery. Can highly recommend them . My sisters and I were so pleased we found them! They accommodated our requirements as soon as they were able too. Outstanding!
So far carers have been reliable, efficient and kind
Because everyone I have dealt with has been efficient and friendly.
Staff on the phone helpful professional and impressed. With lady that comes to see my Mum.
Very helpful.
Sue from the West Kirby gave me the reassurance simply by having an easy open three way chat with dad mum and I. We all feel this is the right step forward for Dad and mum too. Delighted that we can start to put things in place next week. Thank you!
Very friendly, informative and helpful
Supper helpful and efficient friendly service x
Arrived on time. Very thorough while being respectful and listening. Gave good information. Was clear on what could be offered and was realistic. Made us feel comfortable
very competent. arrived on time, friendly. reassuring. created a good relationship, respected both myself and mum (some people just ignore her) efficiently followed up with the central team
Friendly, efficient response with a clear understanding of the situation v
Put my parents at their ease and made them feel comfortable about having help
You lived up to ” helpful” , very polite and caring.
They gave good helpful advice, and were helpful
Very pleasant, patient, polite, helpful.
Helping hands has made a weekly visit to my mum for the past 4 weeks as we arranged. The same carer has been allocated at each visit, which is very important to us the family and to my mum, as to many strange faces makes her anxious, the carer is dedicated, polite and lovely with mum.
All my enquiries were dealt. With and consultation arranged.
The person I spoke to had a lovely manner and knew exactly the type of care I need to put in place for my mother. I was able to have an assessment appointment set up very quickly to suit myself and my mother. A very good start !
My mother has a welfare check twice weekly on the days I don’t – she enjoys seeing her regular caller – Lynne-. We are also able to increase the calls when necessary – this flexibility is invaluable
The person who I spoke to took time to listen without hurrying and was able to answer all my questions.
Friendly, helpful and informative
Don’t know many others who may need this kind of support at the moment.
Really helpful staff
Polite and helpful