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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 23 reviews


Our Helping Hands team based in Wirral consists of a highly-trained, dedicated selection of compassionate individuals, determined to provide the very highest standard of care available in the home care industry. Every private carer is fully-qualified to support people of all ages with all manner of conditions and receives regular training to develop their skill set, along with monitoring and regulation via the Care Quality Commission.

Offering individually-tailored, high-quality home care in Wirral, Wallasey, Birkenhead, Ellesmere Port and the surrounding areas, our team will work with you to provide a personalised care plan that gives you the support you need, when you need it.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01513931986 *If you are an existing customer, please use the branch phone number

Branch address

9 Dee Lane, West Kirby, Wirral, CH48 0QA (see on maps)

Visiting care and live-in care in Wirral

Situated between Liverpool and North Wales, the Metropolitan Borough of Wirral is home to a number of fantastic walks and outdoor activities. However, being able to take advantage of these activities can be difficult if you are in need of some extra support; that’s why we have a dedicated team of Helping Hands carers in the area to help you to live independently – both at home and out in your local community.

With a Helping Hands carer, you or your loved one can receive an exceptional standard of care tailored especially to their requirements. All care packages are flexible and can change in line with your needs at any time, from weekly visits to full-time live-in care.

Meet the team

Mandy Stewart

Meet Mandy Stewart, our Regional Care Director, North

"As the Regional Care Director for the north, I am responsible for all types of care delivery to our customers - whether it be live-in care or our hourly service. My role involves ensuring that our carers deliver a consistent and seamless high quality of care to our customers. I manage a team of dedicated, hardworking people who strive to deliver a fantastic service.

"Following a highly successful career in welfare to work, recruitment and training, I wanted to look at a fresh challenge, and following some research and numerous conversations ,I believed that the care sector would be a good fit and that I could easily transfer my skills and experience into this role."

Karen Swanson

Karen Swanson

Regional Clinical Lead, North

Read More
Michelle Burke

Michelle Burke

Live-in Area Care Manager, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care to suit you in Wirral

Here at Helping Hands, we have paved the way in providing the very best home care services for over 30 years – and we are proud to be able to continue to do so today. Your independence is at the heart of what we do, that’s why we tailor our visiting home care packages to suit your needs and routines, enabling you to continue with your day-to-day routine in the comfort of your own surroundings.

With thorough in-house training for each of our carers, we’re fully equipped to support you with a variety of conditions ranging from cerebral palsy, mental health and dementia and many more. Whether you have a full time job and need mobility support getting to and from work, or you’re living with a progressive condition and finding it hard to keep on top of your housework – we’re here to help.

Live-in care tailored to your needs

When the need for more intensive support arises, the idea of moving into residential care can create a number of uncertainties and anxieties that could be immediately alleviated by live-in care services from our Wirral team. With a carer living with you in your home, we’ll be there to provide round-the-clock support without the need for sticking to set mealtimes, menus, visits or activities.

We’ll get to know you and your preferences, including finding the perfect live-in carer that shares many of your personality traits, hobbies and interests. So if you used to be a farmer, we’ll find someone who has previously worked with animals too. Whether you’re a die-hard Liverpool football supporter or you simply enjoy sitting by the sea on a sunny afternoon, we’ll work with you to find someone to be more than just a carer; they’ll be your friend.

Domiciliary care across Wirral

Traditionally known as visiting care, domiciliary care is the perfect solution if you still want the freedom of choosing the frequency and intensity of your care.

Regardless of any medical or physical requirements you may have, we understand how important it is for you to feel safe and independent in your home. And with domiciliary care packages available for anyone from the age of 18 all the way up to 100 and beyond, the team will ensure that you have the support you need to live your life entirely on your terms.

Specialist dementia care from our Wirral team

Here at Helping Hands, we’re proud to be the leading dementia care specialist in the UK. And with 850,000 people living with dementia in the UK, we’re fully equipped to support the many different types of dementia and the families they affect.

The time following a dementia diagnosis can be unsettling and confusing for both the individual and their surrounding family. Symptoms of dementia can change and develop over time, but with compassion and professionalism, our expert team of carers are here to give you guidance and support to alleviate any worries you may have.

Elderly care that is focused on you

We understand that the process of ageing can bring difficulties in doing the things you used to do. It may be that you are struggling to keep on top of your housework or even finding it difficult to get dressed and ready for the day. The great thing about elderly care is that we give you the support you need to retain your independence as much as possible, with no compromise to your safety.

Our Wirral team will spend time with you so that we can get to know you and your requirements, making sure that you have everything you need to keep you happy and content at home.

Respite care for short-term support

Being a carer for a loved one is one of the most rewarding jobs there is, but it’s important to take the time you need to have a quick break with some rest and recuperation. To ensure that disruption to your care remains minimal, we’ll work with you to ensure that we provide a seamless transition between carers, delivering high-quality respite care that replicates your existing routines.

Respite care is also an ideal solution if you are recovering from a spell in hospital and need a short-term package of care at home. We can also cover family emergencies or a change of circumstance if your regular carer is unable to reach you – often within 24 hours of your initial enquiry.

Award-winning training for our Wirral carers

Built on a foundation of family values, we know exactly what is needed to train carers to an exceptional standard. All of our carers complete a comprehensive training course in our bespoke training facility in Warwickshire, where we deliver induction and refresher training covering manual handling, first aid, safeguarding and medication administration.

Following a fine-tuned recruitment process, each of our carers receive full background checks, including Disclosure Barring Service (DBS) screenings. All of our carers are employed directly by us – so you don’t need to worry about any additional paperwork.

Thanks to the commitment and compassion of our amazing carers, support staff and managers, we are proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care. We are also fully licensed by the Care Quality Commission (CQC), so we always adhere to strict guidelines and regulations to ensure that we meet the highest standards in the industry.

Find out more about care in Wirral

If you are considering care and would like to find out more about the options available to you, you can set up a meeting by calling. We’re here to take your call seven days a week.

If you’d prefer to meet face-to-face, you’re welcome to pop in and see us in our branch on Dee Lane, or we can come to you. We can meet you at a place that is most convenient for you – whether that’s a café on the seafront or your front room.

Call us on 01513931986 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Wirral to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 23 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.5 out of 5

from 2 reviews

Our credentials

Our Wirral branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

9 Dee Lane, West Kirby, Wirral, CH48 0QA Show on Map

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