How visiting care works at Helping Hands
Our superb visiting carers can help you with anything from housework to personal care.
It can often be difficult to acknowledge that it is time to ask for a little help or support. It may be physical tasks, housekeeping, specific personal care or help following a hospital discharge- whatever your needs, a regular visit could make all the difference. It needn’t be as daunting as you may think.
We’re committed to ensuring every step of your care journey is as smooth and straightforward as possible, and that starts from your very first phone call to our friendly customer support team.
How to arrange visiting care
We try to make arranging visiting care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
Whether you simply require some short term respite, convalescence or are planning for your long term needs we will have a programme of visits for you to choose from. Carers can visit as frequently as you like, from half an hour calls through to longer “sit” sessions that may take most of the day or even help during the night.
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
Meeting with your local branch manager
With over 155 branches across England and Wales, we’re almost certainly local to you.
Being local to you means you’ll have continuous, consistent support from the whole branch, including your local care manager who will be an expert practitioner. They’ll meet with you to discuss your needs and preferences and develop a care plan that truly suits your circumstances and condition.
Your care plan will detail all of your needs – from medication to mobility – as well as issues and routines. This care plan will then form the cornerstone of your support, although we will of course constantly monitor your needs so that your plan can be adapted.
The benefits of visiting care
Our visiting care is helping customers like Hannah to maintain their independence.
Hannah lives with cerebral palsy and has done since birth. Since starting care with Helping Hands in March, she describes her experience as “life-changing”.
Our visiting care helps Hannah, and thousands of others across the UK, to continue living life on her own terms through compassionate, person-centred support – whether that involves overseeing medication, doing the housework or preparing meals.
I felt in safe hands from the moment I met the branch manager who came to do my assessment willing to do anything that is asked of them. I could not ask for a better service.
B. Gardner, Trustpilot review
Smart procedures and compliance
Once you’ve set-up your care package for visiting care and met with your local branch manager, this person will be your main point of contact at Helping Hands. Along with the rest of their team, this branch manager always on hand. Someone is always on call outside of normal working hours too, whether it’s your branch manager themselves or another member of their team.
Each of our branch managers are registered managers with the Care Quality Commission, which means they’re registered to arrange and manage home care. All of our home care services are fully regulated, and our managers and compliance specialists carry out regular reviews and carer inspections to ensure your welfare and the very best service.
How our carers monitor our visiting care
We pride ourselves on our carers' punctuality and our reliability.
With visiting care, we use smart mobile technology to track and monitor our home care visits. Using a secure mobile app on a work mobile phone, each carer can easily log their start and finish times for each care visit.
If your carer is delayed, maybe because of traffic or poor weather conditions, we are automatically alerted so we can inform you and make other arrangements if necessary. Alongside ensuring your welfare, this technology also means that we know where our carers are at any one time, so we can ensure their safety if there is ever an accident or problem.
We guarantee your carer will be:
Kind and compassionate
At Helping Hands, we have a rigorous recruitment process which means we only hire kind, empathetic carers who share our person-centred family values
Directly employed by us
We directly employ all of our carers, so we take full responsibility for managing their workload, maintaining their well-being and paying them
Expertly trained and fully vetted
Every carer is fully DBS-checked and receives our industry-renowned training which equips them to provide a wide range of specialist care services
When to consider visiting care
A visiting carer can benefit people in a wide range of circumstances
Visiting care is available for anyone who requires additional support in order to continue living life on their own terms without having to leave the comfortable, familiar surroundings of home. Whether your needs are straightforward or complicated, visiting care can help you to retain your independence.
Receive visiting care within 24 hours
We can often provide you with a visiting carer within 24 hours.
At Helping Hands, we know the importance of being there for you when it really matters. That’s why most of our branches are able to provide you with an expert visiting carer in your home within 24 to 48 hours of your initial phone call, ensuring you’re never left feeling isolated or unsupported.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
Page reviewed by Rebecca Bennett, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.