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Helping Hands blog

Providing a safe service

How we provide a safe and efficient service

Providing a timely and efficient service is extremely important to our customers and to us. Timing is everything, and especially as many of our customers are completely dependent on their visiting carers to help them out of bed or to wash, eat or take medication.

Quite rightly, carers need to arrive on time each day. So we use the help of mobile technology and GPS data to efficiently schedule our carers. It helps us to ensure that the right carers are visiting to the right customers at the right times.

Our Chief Operations Officer, Ben Lee, explains how it all works. “Using GPS mobile solutions means that our carers’ visiting care schedules can be updated in real-time on their mobile phones,” he said. “This feature gives staff more time for visits, providing even more care for our customers.”

The use of IT delivers efficient service scheduling so we know exactly where a carer is and at what time. Of course, the system cannot stop daily events such as bad weather or an accident on the road from putting carers behind schedule. But it does create automated alerts so we can reschedule and communicate with our customers.

As the leading provider of home care in England and Wales, we believe this level of communication with our customers is absolutely key to us providing an unbeatable service.

Our customers tell us…

“Thoughtful, caring and compassionate. Flexible and able to respond at short notice. All round an excellent service providing comfort and companionship to my father and instilling confidence in me and my father’s family.”

Peter, sent via TrustPilot in July 2017

“Having been left without care at very short notice by another supplier, Helping Hands stepped in, reassured me and provided a much better service.”

Peter, sent via TrustPilot in April 2016

“Helping Hands have been excellent in both service and reliability. Even last minute changes from us were calmly handled by the team and with great compassion and understanding.”

Steven, a visiting care customer

Need more information?

We’re here seven days a week to talk through your home care needs and find the best option for you. Call 08437770026, or send us a message and we’ll call you.

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