Knowing how important constant, relevant and up to date skills are to our customers, carers and office staff, we not only conduct the weekly 4 day residential assessment for all new live-in recruits but also refresher training.
Refresher training does what it says on the tin – it refreshes memory and gives carers a chance to interact on a one to one basis with our assessors and ask any questions or raise and concerns that they may have regarding care and best practice.
We know how easy it is to forget certain elements from the original assessment over time and for bad habits to start to creep in. The assessors – most of whom have been carers, know how easy it is to start to take shortcuts due to time constraints or heavy work loads. They will address these habits and also advise the carers on changes in laws and best practices.
The assessors put on a demonstration highlighting good vs. bad practices and the carers are able to practice and get hands on experience using equipment that many come across in their daily caring lives.
Carers find this very useful, and we recently received this comment from one of our carers, Jackie, who attended the assessment a few weeks ago.
“The refresher is wonderful; both myself and my colleagues who work in the Bromsgrove area have found that it has really helped us in our roles as carers. We feel more confident to complete tasks and now know that we are doing them correctly.”