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CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Stephanie, Australia

My very first experience of “care work” was when I was 14 and spent a great deal of time with my great-aunt as she was moved to be near the family. Even though the transition was unsettling for her, I found it very fulfilling to help her and make her feel comfortable, especially when I was able to giggle with her about old times. This early experience inspired me to go into care work in a more formal setting during my work experience week in high school.

I heard about Helping Hands from a friend who was already working for them, and after looking into the organisation further, I felt impressed by their values. Taking a leap of faith, I jumped on a plane and flew over from Australia to start my training. The training week exceeded all expectations. The Trainers and Recruitment girls were highly experienced individuals with so much knowledge. I felt really comfortable asking any questions and finished the week feeling really confident and clear about roles that I could potentially undertake. All the staff within the company I have interacted with have been cheerful and supportive, especially my Line Manager whose first question whenever we talk on the phone is “are you alright?”.

I will never forget my first placement; it was with a delightful lady who had dementia. Her family was fantastic, really friendly and helpful. Even though most days I had to remind her who I was, we did bond in a professional way and shared many laughs throughout the two weeks. When I said goodbye, she grabbed my hand and said she would miss me and hoped I would come back soon. I was so touched and felt the joy I saw in her from my care was exactly what giving is all about.

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