Helping Hands coronavirus (COVID-19) guidance
Helping Hands COVID-19 guidance
It is likely that COVID-19 will continue to be a factor in our lives and at Helping Hands, and we want to ensure that all our employees and customers continue to remain as safe as possible. We will continue to update our company-wide protocols and procedures as frequently as required, aligning with government guidance.
Although people of all ages can get COVID-19, those of us who are elderly or have pre-existing medical conditions such as asthma, diabetes, or heart disease are at higher risk of becoming severely ill if we contract the infection. Since these categories will include many of our customers, please ensure you follow this guidance fully.
We ask all employees to observe the following V17 PPE guidance.
Our visiting carers who are not eligible for COVID-19 treatments:
Those who have symptoms of a respiratory infection and who have a high temperature, or do not feel well enough to go to work, are advised to try to stay at home and avoid contact with other people until they no longer feel unwell and no longer have a high temperature (if they had one).
Our visiting carers who are eligible for COVID-19 treatments:
Those who have symptoms of a respiratory infection are advised to take an LFD test.
If a visiting carer tests positive for COVID-19, they should contact a GP surgery, NHS 111 or hospital specialist as soon as possible regarding COVID-19 treatments. They should not attend work for a minimum of five days after the day they took their test. After five days, they can return to work once they feel well, and do not have a high temperature (if they had one).
Carers must ensure any absence is reported to their line manager in line with Helping Hands Absence Management policy.
Our live-in carers who are not eligible for COVID-19 treatments:
If they have symptoms of a respiratory infection and a high temperature:
- Live-In carer to contact and disclose to line manager immediately
- If out of office hours, to contact and disclose to out of hours team
- To contact and formally disclose to customer and / or representative at the earliest opportunity
- An arrangement will be agreed between Helping Hands and the customer on how to proceed with care safely
Our live-in carers who are eligible for COVID-19 treatments:
If they have symptoms of a respiratory infection they are advised to take an LFD test.
If a live-in carer tests positive for COVID-19, they should contact GP surgery, NHS 111 or hospital specialist as soon as possible regarding COVID-19 treatments.
- Live-In carer to contact and disclose to line manager immediately
- If out of office hours, to contact and disclose to out of hours team
- To contact and formally disclose to customer and / or representative at the earliest opportunity
- An arrangement will be agreed between Helping Hands and the customer on how to proceed with care safely
For more information around symptoms of COVID-19 and vaccinations, please visit NHS guidelines.
For more information on COVID-19 treatments, please visit NHS.UK
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