Skip to main content

Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon – Fri: 8am – 7pm, Sat – Sun: 9am – 5:30pm.

CQC & CIW Regulated
Receive care in 24 hours
4.5 Star Rating
Rated Excellent on
Trustpilot
Industry leading carer training

Emergency home care

Receive expert support within as little as 24 hours

Our emergency home care gives you essential support at the times you need it most.

Circumstances can suddenly change, meaning that you need home care at the drop of a hat. We have over 155 branches across England and Wales, so if you need emergency care it’s likely that one of our trusted carers can help.

Call us if you need home care in a hurry. We can arrange for care from a private carer to start in as little as 24 hours of you getting in touch. In a crisis we can often turn this around even quicker.

carers
Call us to find out more about emergency care
Request a callback

Emergency care that truly makes a difference

Since 1989, we’ve been providing emergency care to people in desperate need of support.

At Helping Hands, we’ve helped tens of thousands of people at home in their hour of need. From the moment we take your call, we’ll always endeavour to have one of our carers with you in your home to support you within 24 hours so that you’re never alone.

carers
Urgent support in your home

We aim to provide you with emergency care within 24 hours of your initial call. This is subject to carer availability and the complexity of your needs.

Fully trained carers

It’s our promise that you’ll only ever get support from our fully-trained carers. No agency staff, no untrained care staff, and no compromises.

High quality care

Emergency care doesn’t have to mean a lower standard of support. We’ll make sure you receive the comprehensive, person-centred care you need.

Supporting our customers every step of the way

We caught up with one of our customers, Brian, to find out how the visiting care he receives from his local Helping Hands care team is enabling him and his wife, Pearl, to continue living independently, confidently and securely in their own home.

HelpingHands Video

Who is emergency care for?

Emergency care is for anyone in need of additional support at short notice.

Sometimes events can happen so fast that families are left wondering how they will cope. Whether there’s been an accident, a sudden illness or you’ve been let down by your current carer, we’re here to help at the last minute – even if you have complex needs.

Whatever your support needs, most of our branches can provide emergency care to you in your home within 24 hours of your initial phone call. Below are some of the instances in which we often find our customers requesting emergency care at home.

carers
After an accident

If you have an accident and can’t manage from day to day, a carer can help out until you’re back on your feet

Carer cover

If your normal carer needs a break or lets you down, emergency care can make sure your support continues

Sudden illness

An unexpected diagnosis or a virus can leave you tired and unable to undertake your normal chores

Discharged from hospital

You may require emergency care if you’ve just left hospital and need to recover and rehabilitate

Helping Hands have so far been excellent. We needed emergency help and received it in the form of a live-in carer. There was very swift access to telephone information and there was sensitive support from the manager.

Julia, Customer

carers

How can our emergency carers help?

Holistic, person-centred care that is fully tailored around your own needs.

We’ve got over 30 years’ experience in providing compassionate, transformative care to people in the familiar surroundings of their own homes.

Our emergency carers enable our customers to be dignified, comfortable and independent through a range of practical, physical and emotional support services.

carers
Respite care at home

If you’re caring for a loved one but unexpectedly find yourself unable to fulfil your carer responsibilities, we can step in at short notice and ensure they aren’t left isolated or unsupported. Your local care manager will make sure they understand every aspect of your loved one’s care requirements so that the transition is smooth and seamless.

Coming out of hospital

When a loved one near the end of life is due to be discharged from hospital, you may think the only option for them is to move to a nursing home. However, with support from a live-in carer, they can return to the familiar surroundings of the home that they love, where their carer can help them spend their final weeks in relative comfort, dignity and peace.

Care if your needs change

If you’re living with a complex condition, it’s only natural that your care needs will develop. When that time comes, live-in care may be the natural next step. Perhaps you’re currently receiving support on a part-time basis, or are being looked after by a loved one. 24-hour help from a live-in carer allows you to manage your symptoms and maintain your lifestyle.

Urgent rehabilitation

Live-in care is an ideal option for anyone seeking support during a period of rehabilitation, as it provides you with round-the-clock assistance from someone who can aid your recovery. Our live-in carers can help with medication, light medical relief, physiotherapy exercises, continence, stomas and catheter care, mobility support, and so much more.

companionship
3 simple steps…
Your care journey in

Emergency care at a moment’s notice

Speak to our team

Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.

Book a free care assessment

Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.

Confirm your care package

We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.

Call today to arrange emergency care at home
Request a callback

What are the main types of emergency care?

At Helping Hands, we’re able to offer emergency care on both a visiting and live-in basis. Find out more about each type of care to see which might best suit you:

visiting care
Visiting care​
Our visiting care is designed around your needs. From 30 minutes a week to several visits a day, having a visiting carer can provide you with the extra support you need to live well at home.
Visiting care enables you to continue to live the way you choose, allowing you to maintain your routines and independence. ​
Visiting care enables you to access what you need as your needs change. From support with meal preparation and light housework to assistance with getting the shops or managing medication, you are in control. ​
Your visiting carer offers companionship as well as care at every visit. Families often value the peace of mind this brings if they are not able to visit on a regular basis. ​
Learn more
live in care
Live-in care
Our live-in care offers 24/7 support from a dedicated carer who lives with you in your home. Personalised, one to one care, so you can maintain your independence in the way you wish.
We know that having a carer live with you in your home can feel daunting which is why you can be reassured all our carers are handpicked for their kindness, patience, and empathy. They care for you or your family as we’d want our own families to be cared for.​
Our team of specialist nurses train, support and oversee the delivery of care with our live-in carers. If you have complex needs or need help managing a condition, we can help.​
For families that live some distance away, live-in care provides peace of mind that a loved one has the help they need.​
Learn more
respite care
Respite care
Our short-term care provides the extra support you might need at home after a stay in hospital, or if your usual carer needs a break. Available on a visiting or live-in basis. ​
If you’ve spent some time in hospital and are now heading home, let us help you rebuild your confidence one step at a time and get you back to feeling independent again. ​
If you regularly care for someone but need short term support while you take a break, our respite care can provide the peace of mind that a loved one is in trusted hands.​
We can provide respite care in as little as 24 hours. If a sudden change of circumstances means you need extra support while you consider the next step, we can help.​
Learn more

Arranging emergency home care for the elderly

As loved ones get older, it’s only natural that they’ll start to require a bit of extra help in their personal lives and around the home – especially those living with a condition or experiencing frailty.

Whatever their reason for requiring support, emergency care from Helping Hands can help your elderly loved one in their hour of need.

carers

Here are some of the many ways our carers can help:

Mobility support

Our carers can provide safe, secure assistance in helping you to get out of bed or move about the home

Personal care

Your carer can help with many aspects of personal care, including managing a stoma or a catheter

Continence support

An emergency carer is able to provide dedicated continence support, as well as helping with bathing and dressing

Housework

Rest easy in the knowledge that you’ve got someone making sure your home stays just the way you like it

Ready when you need us

With over 155 branches across England and Wales, we’re always local to you.

Our branches span from the coast of Devon to County Durham, so we’re always on hand to provide care when you need it.

We’ll walk you through everything over the phone and can even arrange for your local care manager to visit you immediately, either in your family home or at the hospital.

community
Call today to arrange emergency care at home
Request a callback

A fully regulated home care provider ​

Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)​

This means we need to consistently meet high standards and are monitored by our regulators.​

​Why is being a regulated care provider important?​

Independent inspections of our service, giving you peace of mind​
Fully vetted, high-quality carers
Guaranteed training and development for our staff