Emergency home care
Receive expert support within as little as 24 hours
Our emergency home care gives you essential support at the times you need it most.
Circumstances can suddenly change, meaning that you need home care at the drop of a hat. We have over 155 branches across England and Wales, so if you need emergency care it’s likely that one of our trusted carers can help.
Call us if you need home care in a hurry. We can arrange for care from a private carer to start in as little as 24 hours of you getting in touch. In a crisis we can often turn this around even quicker.
Emergency care that truly makes a difference
Since 1989, we’ve been providing emergency care to people in desperate need of support.
At Helping Hands, we’ve helped tens of thousands of people at home in their hour of need. From the moment we take your call, we’ll always endeavour to have one of our carers with you in your home to support you within 24 hours so that you’re never alone.
Urgent support in your home
We aim to provide you with emergency care within 24 hours of your initial call. This is subject to carer availability and the complexity of your needs.
Fully trained carers
It’s our promise that you’ll only ever get support from our fully-trained carers. No agency staff, no untrained care staff, and no compromises.
High quality care
Emergency care doesn’t have to mean a lower standard of support. We’ll make sure you receive the comprehensive, person-centred care you need.
Supporting our customers every step of the way
We caught up with one of our customers, Brian, to find out how the visiting care he receives from his local Helping Hands care team is enabling him and his wife, Pearl, to continue living independently, confidently and securely in their own home.
Who is emergency care for?
Emergency care is for anyone in need of additional support at short notice.
Sometimes events can happen so fast that families are left wondering how they will cope. Whether there’s been an accident, a sudden illness or you’ve been let down by your current carer, we’re here to help at the last minute – even if you have complex needs.
Whatever your support needs, most of our branches can provide emergency care to you in your home within 24 hours of your initial phone call. Below are some of the instances in which we often find our customers requesting emergency care at home.
After an accident
If you have an accident and can’t manage from day to day, a carer can help out until you’re back on your feet
Carer cover
If your normal carer needs a break or lets you down, emergency care can make sure your support continues
Sudden illness
An unexpected diagnosis or a virus can leave you tired and unable to undertake your normal chores
Discharged from hospital
You may require emergency care if you’ve just left hospital and need to recover and rehabilitate
Helping Hands have so far been excellent. We needed emergency help and received it in the form of a live-in carer. There was very swift access to telephone information and there was sensitive support from the manager.
Julia, Customer
How can our emergency carers help?
Holistic, person-centred care that is fully tailored around your own needs.
We’ve got over 30 years’ experience in providing compassionate, transformative care to people in the familiar surroundings of their own homes.
Our emergency carers enable our customers to be dignified, comfortable and independent through a range of practical, physical and emotional support services.
Respite care at home
If you’re caring for a loved one but unexpectedly find yourself unable to fulfil your carer responsibilities, we can step in at short notice and ensure they aren’t left isolated or unsupported. Your local care manager will make sure they understand every aspect of your loved one’s care requirements so that the transition is smooth and seamless.
Coming out of hospital
When a loved one near the end of life is due to be discharged from hospital, you may think the only option for them is to move to a nursing home. However, with support from a live-in carer, they can return to the familiar surroundings of the home that they love, where their carer can help them spend their final weeks in relative comfort, dignity and peace.
Care if your needs change
If you’re living with a complex condition, it’s only natural that your care needs will develop. When that time comes, live-in care may be the natural next step. Perhaps you’re currently receiving support on a part-time basis, or are being looked after by a loved one. 24-hour help from a live-in carer allows you to manage your symptoms and maintain your lifestyle.
Urgent rehabilitation
Live-in care is an ideal option for anyone seeking support during a period of rehabilitation, as it provides you with round-the-clock assistance from someone who can aid your recovery. Our live-in carers can help with medication, light medical relief, physiotherapy exercises, continence, stomas and catheter care, mobility support, and so much more.
3 simple steps…
Emergency care at a moment’s notice
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
What are the main types of emergency care?
At Helping Hands, we’re able to offer emergency care on both a visiting and live-in basis. Find out more about each type of care to see which might best suit you:
Visiting care
Live-in care
Respite care
Arranging emergency home care for the elderly
As loved ones get older, it’s only natural that they’ll start to require a bit of extra help in their personal lives and around the home – especially those living with a condition or experiencing frailty.
Whatever their reason for requiring support, emergency care from Helping Hands can help your elderly loved one in their hour of need.
Here are some of the many ways our carers can help:
Mobility support
Our carers can provide safe, secure assistance in helping you to get out of bed or move about the home
Personal care
Your carer can help with many aspects of personal care, including managing a stoma or a catheter
Continence support
An emergency carer is able to provide dedicated continence support, as well as helping with bathing and dressing
Housework
Rest easy in the knowledge that you’ve got someone making sure your home stays just the way you like it
Ready when you need us
With over 155 branches across England and Wales, we’re always local to you.
Our branches span from the coast of Devon to County Durham, so we’re always on hand to provide care when you need it.
We’ll walk you through everything over the phone and can even arrange for your local care manager to visit you immediately, either in your family home or at the hospital.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
