Everyday assistance
Support from a Helping Hands personal assistant to boost your independence and confidence.
Our support can make a world of difference, with special attention to only helping with the aspects you want by adapting to your changing needs. All of our personal assistants are thoroughly vetted and reference checked, and have all undergone comprehensive training courses to gain the skills needed to fully support you at home.
Support with social activities
As a fully regulated service, we place importance on helping you in all areas of your life. Whether you opt for visiting care or live-in care, our dedicated staff can come with you to social gatherings, either to simply transport you there or to assist you for the duration.
As well as providing practical and personal support to you at home, your personal assistant can also help you to engage in your interests and normal routines, such as:
Our two options for errand support
We’re able to offer personal assistance on a visiting and live-in care basis.
Visiting care
Live-in care
Carer assisted travel
The ability to travel is what keeps us connected to one another.
Our personal assistants can help you get out and about, either by using your own car or on public transport. Being able to leave the house with confidence means you’ll be able to maintain as much normality and independence as possible, and can keep living life on your own terms.
For many of our customers, being able to get out and about makes a massive difference to their physical and mental well-being.
Here are some of the benefits of having a travelling companion:
Visiting your favourite spots
With carer assisted travel, you don’t have to stop visiting your favourite cafés, restaurants and day trip destinations
Navigating public transport
Using public transport and getting to grips with timetables becomes really straightforward when you have someone alongside you to help out
Exploring new locations
Your personal assistant can drive or accompany you anywhere you like, including exploring new spots that you might not otherwise be able to visit
Seeing friends and family
Travelling with a carer suddenly gives you the ability to visit and spend time with loved ones with much greater flexibility and without concern
Maintaining your routines
For a lot of people, an independent lifestyle means being able to maintain as many of the same routines as possible, such as doing the weekly shop
A friendly face alongside you
Having a friendly, reliable companion alongside you wherever you go can be a great source of comfort and reassurance
Customer stories
Every Helping Hands customer has a special story; here are some of our favourites:
All of our customers have a unique reason for using us. Here are some of our favourite examples of how our support is making a difference to people’s lives:
Doris
Live-in care customer
Helen
Live-in care customer
The benefits of opting for care at home
Support from a carer in your home offers a number of short and long-term benefits.
Care at home is becoming an increasingly popular way to receive additional day-to-day support when it’s needed, rather than moving to a residential care home. Some of the benefits of care at home are:
Provide you with much-needed rest
Having an assistant take care of all the tiring, time-consuming errands and housework can allow you to focus on your own well-being or rehabilitation
Specialist one-to-one support
Care at home provides you with dedicated, personalised support from your own carer who will get to know your specific needs and wishes
Remain in a familiar environment
Unlike moving to residential care, being supported at home let you continue living in the familiar, comfortable surroundings of your own home
[Dad] now leads a much fuller life in his local village community as his carers take him to the local church club, and to his GP and other health related visits when required.
Anthony, Trustpilot review
More than just a helper
Our carers’ well-being is our number one priority, because we want them to be able to care for you as well as they possibly can. All of our carers are provided with comprehensive carer training, and receive the full support of their local Helping Hands branch every step of the way.
As part of our holistic approach to care, we’ll always try to pair you with a fully-vetted carer who shares your hobbies and interests, so that you’ve got a valued companion as well as a helper. We know that having an assistant who you get on really well with can make all the difference to your day.
Can carers help with shopping?
Never go without the things you need and enjoy with support from a Helping Hands carer.
Whether they’re accompanying you to the supermarket, heading to the shops on your behalf or helping you to place orders online, a Helping Hands carer can make sure you have full control over when and where you do your shopping.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
Errands and shopping FAQs
Errands and shopping support provides you with a dedicated carer who can help you out with any errands you may be struggling with, as well as collecting your shopping or accompanying you to the shops. Whether it’s helping you with your bills, taking your furry friend for a walk or picking up a prescription on your behalf, your friendly carer will always be happy to help out.
Errands and shopping support is for anyone who would benefit from a bit of extra help at home, regardless of your condition or your circumstances.
If you or a loved one would benefit from a bit of support with errands and shopping, please don’t hesitate to call our friendly customer care team today. They’re available to talk to seven days a week, and are always happy to assist with any queries you may have. Alternatively, you can contact us via our website if you’d prefer to arrange a callback at your convenience.
After you’ve contacted our customer support team, they’ll arrange a time for your local care manager to visit you or your loved one at home for your initial care assessment. This is an opportunity for us to fully understand your needs and preferences, and develop a care plan that suits you. Of course, your care plan can always be adapted as your needs change and evolve.
Page reviewed by Kathryn Mahon, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.