Constant care and extra peace of mind
Live-in care gives you the peace of mind that only round-the-clock support provides.
Families who choose live-in care with Helping Hands do so knowing their dedicated carer is always on hand, whatever the time of day. A major benefit of our service is the constant 24-hour care you receive, meaning you and your loved ones can have full reassurance that you’ve always got someone nearby to monitor your condition and provide you with proactive support. Our live-in carers are all expertly trained to provide a wide range of support services to people with varying types and levels of needs.
A carer can help out with:
Housekeeping
A live-in carer can help you to clean and maintain your home every day, assisting with any chores and routines with which you might be struggling
Companionship
Often of greatest importance is the quality time a carer spends as a companion, chatting and simply keeping you company
Errand support
Your carer can pick up your shopping, collect prescriptions, help with the bills, and lend a hand with just about anything else you need support with
Personal care
All of our carers can provide discreet help with sensitive routines, such as bathing, dressing and continence – as well as managing a stoma or catheter
Preparing meals and drinks
Our carers understand the importance of nutrition and will cook to your tastes, as well as advising on how to achieve a well-balanced diet
Getting out and about
Whether you just want to pop to the shops or are planning a trip away, your live-in carer can accompany and drive you wherever you wish to go
What sets our service apart?
Partner with a care provider who have over 35 years’ experience in helping people at home.
We’ve been supporting our customers to live independently, confidently and comfortably in their own homes since 1989. In that time, it’s safe to say we’ve become experts in providing truly transformative live-in care services to people with all types and levels of support needs.
Smooth handovers when your carer takes a break
The day before your carer is due to go on leave, another fully trained Helping Hands carer will arrive at your home for a comprehensive, overnight handover. We are committed to ensuring changeovers from one carer to another cause little or no disruption to you and your family.
Guaranteed cover
If a carer becomes sick or must return home, we have the depth of resource to immediately supply a fully trained alternative carer – we guarantee continuity of service, never leaving you without care. The length of time a carer stays with you at home, coupled with a robust handover period, truly set us apart from other care providers.
Direct employment
All of our carers are direct employees of Helping Hands. With a network of regional managers, trainers and branches across England and Wales, we take responsibility for your carer’s ongoing supervision and management, as well as investing in industry-leading training and continual professional development.
Smart systems and compliance
Our managers use smart technology to create and manage your support plan and will receive alerts about reviews, carer supervisions and any extra training needs. As a fully regulated service, we have strict procedures and checks in place, overseen by our home care and compliance specialists.
Considerations
The nature of live-in care means that your carer will need to have their own room available. Similarly, given the level of attention our carers provide it is important that we build in regular breaks for them. Sometimes we arrange for a relief carer to cover these breaks if it’s necessary.
A free live-in care assessment
We offer a free, informal meeting, where all involved will meet with an experienced Helping Hands assessor. Often this means liaising with a hospital discharge team, a care home or an existing agency. From this meeting, a personalised support plan will be developed – and you’ll pick a live-in carer who suits your requirements.
Compassionate, expertly-trained carers
At Helping Hands, we firmly believe that our carers are the very best in the UK. That’s because we’re so particular about who we recruit to our care teams. We’ll only ever hire people who share our family values and who have compassionate, friendly personalities, because we believe that’s what makes for a truly great carer.
When they join us, every carer receives our industry-leading training, which equips them to provide a wide range of care services to people with varying needs. They’ll then continue to participate in regular refresher courses to ensure their knowledge and skillset are always up to date with the latest care industry standards.
Our carers are all:
Kind and empathetic
At Helping Hands, we have a rigorous recruitment process which means we only hire kind, empathetic carers who share our person-centred family values
Directly employed by us
We directly employ all of our live-in carers, so we take full responsibility for managing their workload, maintaining their well-being and paying them
Expertly trained and fully vetted
All of our carers must pass our comprehensive carer training programme when they join, and enrol on regular refresher courses
Arrange simple, straightforward live in care
Whether you’re swapping from visiting care to live-in care or are taking the very first steps on your care journey, we believe in keeping things simple when it comes to organising home support. All of our costs are transparent and easy to understand, and because we’re a private care provider, you don’t have the responsibility of organising your carer’s salary, insurance, expenses or annual leave.
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.
A fully managed service
As well as having an expert live-in carer, you’ll enjoy the full support of your local care team.
We know that having someone come to live with you in your home is a major decision to take, which is why we’ll make sure your local care manager and care experts are there to guide and support you every step of the way. All of our professional carers are employed by your local Helping Hands branch, who are also responsible for managing every aspect of the service you receive and ensuring your care plan is always giving you the support you need and want.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
