We are excited to announce that we have recently hit 1,000 reviews on Trustpilot! We are extremely grateful to everyone that has ever left us a review – good or not so good – as it enables us to work with the feedback we have to maintain and improve our services.
Rated Excellent On Trustpilot
Helping Hands are also rated ‘excellent’ with 4.6 stars out of 5, with nearly 90% of those reviews rated 4 stars or above.
Sarika Dhillon, Live-in Care Director, said: “We are over the moon at achieving this milestone of 1,000 reviews, with the majority of those being 4 or 5 stars, which really is fantastic. Receiving feedback from our customers is invaluable for our service because it helps us to improve areas that need some care and attention, but also highlights the quality and integrity that our care teams deliver to our customers throughout England and Wales. I’m really proud of all of our carers and office staff who have put Helping Hands at the forefront of home care, and I encourage as many customers as possible to let us know what we’ve done well and where we can be better.”
Trustpilot is just that – a review platform that allows users of a service or product to leave a genuine evaluation of their experience, thereby building trust for existing and future customers. Providing valuable feedback allows an organisation the chance to praise staff where necessary or look into any issues that have arisen which are not quite up to standard.
Why We Value Your Reviews
Reviews are probably the most informative way that prospective customers research a company before using their service or purchasing their product, even more so for home care; choosing who will provide care for yourself or a loved one is perhaps one of the most important decisions someone can make.
Welcoming someone into your home to provide care, housekeeping services and general companionship is such an emotive and personal decision, particularly if they are reluctant to accept that they need extra support. Which is why a widely recognised platform like Trustpilot is so important for both us and our customers to have access to – as we are committed to constantly maintaining and improving our high-level of service.
Have Your Say
We want to hear from you! To leave us feedback on your experience of Helping Hands or to read our existing reviews, visit our Trustpilot profile here.