Case management at Helping Hands
At Helping Hands, we know case managers are always seeking a reliable home care provider.
As an award-winning UK home care specialist, with almost three decades worth of experience, we’ve worked with multiple funding bodies, private organisations and case managers to implement outcome-based care for hundreds of their clients. So, we understand how integral that balance of dependability, flexibility and value for money is for case managers.
How we work with case managers
We work with case managers to establish the individual needs of their clients.
Our team of advisors regularly provides case management support, advising on, organising and implementing seamless packages of domiciliary care and live-in care for individuals across the UK. We regularly receive and process enquiries from case managers responsible for both pre and post-settlement cases. It’s common in medical case management for a care case manager to need initial care package costs and conditions to support the litigation process.
Our advisors work quickly to determine and deliver comprehensive and fair quotations, which can then be presented to solicitors. We’ll conduct assessments via telephone or face-to-face.
Post-settlement cases
For case managers working with post-settlement cases, we can establish their clients’ needs and implement bespoke packages of care in accordance with personal time scales and appropriates. Once these packages have been implemented, our locally based managers and fully trained carers will work alongside case managers to ensure that the best outcomes are achieved.
We’re committed to establishing a robust long-term care planning strategy that maximises independence and quality of life. By working closely with case managers and their clients, we’ll review these plans regularly and ensure this commitment is upheld.
What a care case manager can expect from us
Our team co-operates closely with case managers to ensure they get exactly what they need when organising bespoke specialist clinical or complex care.
A reactive and responsive service
We regularly implement tailored care packages within 24 hours of receiving an enquiry
Flexibility
Our service is tailored to the needs of the individual, with each package can be adapted to suit their lifestyle or routines
Ongoing support
Ongoing support to help achieve their recommendations – from a 30-minute weekly visit, to full-time live-in care
A commitment to continuity
We’ll carry out bespoke long-term budget planning and forecasting, with efficient, expert financial administration
Locally managed services
Services that are locally based and managed – we can easily meet with families when and where required
Professional carers
Fully-trained carers who are directly employed by us, supported by senior registered nurses and condition experts
Specialist condition support
We’re a member of the UK Acquired Brain Injury Forum (UKABIF), the Spinal Injuries Association (SIA) and the UK Home Care Association (UKHCA)
Live-in and domiciliary services
Live-in and domiciliary services that are fully regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
Experienced advisors
Experienced advisors who’ll oversee and ensure a smooth transition from initial enquiry to implementation of the care package
Complex case management support – care case assessments
Our clinical nurse managers carry out our complex care case assessments.
Having established the needs of case managers and their clients, we’ll assess their needs before writing a care package to cover physical and personality requirements. Working with a team of locally-based care managers with expertise in condition-based care, one of our clinical nurse managers will visit prospective clients to build an individual detailed support plan (DSP).
Following this assessment, we’ll write this recommended care package. During this stage we can also advise and organise any specialist equipment or room adaptations, select a suitably trained carer who’s the right personality match, establish final quotations and discuss essential budget projections.
We take care of your carer
It takes a special combination of patience, empathy and compassion to be a Helping Hands carer.
That’s why we’re extremely proud of our exceptional people and why we’re trusted by so many families to provide care and companionship to those who need support, across the country.
We make sure we continue to support our people after the join us, so they can deliver at their best for you, the customer. In 2024, we were recognised by the Financial Times as a Top 500 employer.
We directly employ all our carers
Every Helping Hands carer is directly employed by us, meaning everyone receives holiday pay, annual leave and pension contributions.
A supportive culture
We ensure our carers have access to dedicated managers and the help and support they need to carry out their role.
Comprehensive training and ongoing development
Our comprehensive training ensures our carers are fully ready to provide a wide range of support to customers from day one while our professional development programme ensure our carers can continue to develop their skills and access opportunities.
Reward and recognition
Our carer Reward and Recognition Programme – Moments of Kindness – celebrates the impact of small gestures and the actions of carers who go the extra mile to create joy, raise a smile, or offer reassurance or a sense of calm. Winners receive shopping vouchers and are featured in our magazine, Voices.
Our person-centred approach to care
We’re committed to making every customer’s care plan completely bespoke and personal.
We see all of the people we provide packages of care for as what they are – real people with unique personalities. This is why, ensuring clients are paired with a carer they share common interests with and a similar personality is something we see as vitally important. Our experts work with case managers and legal professionals to tailor our services in the most cost effective manner to accommodate those all-important budgets. Meanwhile, our robust accounts team ensure that financial administration is conducted effectively and efficiently too.
Outcome-based care solutions
We take an outcome-based approach in order to deliver individually tailored packages of care.
With our care case management services, we use DSPs which comprise personal outcomes. Our detailed care plans enable us to provide person-centred care that meets the exact needs of clients.
Before proposing or implementing a package of care, we’re more than happy to present detailed profiles of our carers and adapt our assessment phase to meet the preferences of our clients. The team takes a meticulous approach to matching clients and carers, with matches based on nursing-led skills, experience and personality.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
Tailored medical support
Once our team have established a plan of support and it’s been reviewed by the care case manager, the provision of the tailored care package can start. It doesn’t matter whether the client requires live-in or visiting care – we can meet their complex and social care needs.
We work with healthcare and multidisciplinary teams (MDTs) to manage and monitor complex care cases. Before providing care in a client’s home, our carers are trained to proactively monitor, observe and report changes in a client’s condition. Our care case management service is designed to be flexible and adaptable.
Complex medical assistance for a range of conditions
Our carers can deliver complex medical assistance with bladder and bowel management, peg feeding and management, BiPAP and CPAP care, continence care, and single and double-up hoisted transfers. We support clients affected by a number of conditions, including:
Care case management – continuity
Continuity in care is important, and it’s something we’re highly committed to.
We strive to assign one named carer with specific expertise relating to each case wherever possible. We also guarantee seamless cover for carer breaks, with 24-hour handovers completed as standard. Our local care managers conduct regular visits and telephone calls where clients can raise ideas or voice concerns, which we can address in a timely manner. We regularly work closely with case managers and have a track record for regularly implementing long-term packages of care across the UK.
At Helping Hands, with our care case management service, we aim to work seamlessly with case managers, their clients and other healthcare professionals to implement a quality package of care.
