Our Scarborough carers are here to help you or your loved one continue living in your own home through dedicated, transformative home care services that are tailored to your needs and preferences. We offer both visiting and live-in care to suit people with a wide variety of conditions – with packages starting from as little as 30 minutes per week. Every aspect of our care services is fully regulated by the Care Quality Commission, so you can be confident your support will always be provided in line with UK care industry standards.
Quality care at home
From short term support to longer term visits and live-in care, our Scarborough team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service.
We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success.
I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays!
My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.
I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Our Reviews
Fully regulated by the CQC
Our Scarborough branch is fully regulated and accredited by the CQC
From your very first phone call to our friendly customer support team, we’ll make sure every decision that’s taken regarding your care is centred around your personal requirements and wishes. We know that every individual has their own completely unique set of care needs, so we’ll always make sure your care plan is matched to you. This way, you’ll get a package of support that ensures you’re never left feeling isolated or unsupported, but won’t be paying for extra hours that you simply don’t need. Your carer will be able to help out around the home in just about any way you require – including discreet assistance with toileting, bathing and dressing, proactive housekeeping support, running errands, helping with mobility, assisting with medication, and just about anything else.
24/7 live in care support
One of the care services we offer is live-in care, which involves having one of our wonderful carers come to live with you in your home and provide specialist one-to-one support. A popular alternative to moving into residential care, live-in care allows you to benefit from the peace of mind and quality of life that is brought about by having a friendly, compassionate, expertly-trained carer staying in your home and offering proactive support with day-to-day life. You’ll be able to choose your bedtimes, enjoy your favourite meals and drinks, benefit from having a clean and tidy home, and have someone alongside you to share good times and memories with.
Why Helping Hands is better than a care agency in Scarborough
Helping Hands are a private care provider, rather than a care agency. This is significant because it means you can expect a slightly different service to that offered by most agencies. For example, we employ all of our carers directly, so you know they’ve been expertly vetted, trained and supported by us since the very first day they joined us. We also offer a fully-managed service, which means that if one of your regular carers is unexpectedly unavailable, we’ll always arrange for one of our other equally brilliant carers to cover them and provide the same high level of support as usual. Furthermore, opting for care from a private provider rather than an agency means you won’t have to worry about paying your carer yourself, or spend time dealing with mountains of paperwork.
Qualified carers providing a variety of care services in Scarborough
We’re extremely proud of our wonderful carers in Scarborough – they truly are exceptional at what they do, and constantly go above and beyond to ensure every customer receives the high standards of support they deserve. One of the reasons our carers are so loved by our customers is because we’re very particular about who we employ to our care teams – we only ever hire people who share our company-wide passion for helping others, and who possess a naturally kind and compassionate personality. When they start with us, every carer enrols on our industry-leading carer training, where they’re equipped to provide a wide range of specialist care services to people with varying needs. They’ll also receive ongoing training to ‘top up’ their knowledge and skillset and ensure they’re always providing every customer with the very best care possible.
