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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service

Basingstoke

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Basingstoke Branch

and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.7 / 5

4.7 rating

Based on 20 reviews
Outstanding70%
Excellent30%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Basingstoke branch? Leave a review

Read our Reviews

5.0 rating
22 March 2022

I approached helping hands as my Dad’s regular carers were unable to provide extra visits needed. He was due a cataract operation and needed 3 visits a day to administer eye drops. They were able to provide an initial overnight stay and I must say the carer was brilliant with Dad, she was able to connect with him immediately and is a real credit to the company. The other visits have been going really well and I am very very impressed with the whole team from the initial assessment visit, the very professional and caring carers to the online portal where I can easily see what has happened at each visit. Thoroughly recommend this company.

Sue
5.0 rating
22 March 2022

Nan was finding it hard with the day to day chores etc
My nan loves the support she receives.
It’s been a massive help to the family and really does live up to the helping hands name.
Couldn’t be anymore grateful for the care and support Nan receives and the house is taken good care of too.
Wouldn’t be without you now. Would certainly recommend Helping Hands.

Jo Drury
4.0 rating
10 December 2020

Only had carer 2 days so far so good, after a bit more time, the routine will become easier, feels a bit rushed at the moment, I’m sure it’ll settle down in time.

Christine Smith
5.0 rating
3 December 2020

Im very satisfied

Sue Skurray
5.0 rating
23 December 2019

Adrienne gave very helpful information and understood exactly what we are likely to need, including flexible and evolving care Thank you

Sue Sharland
4.0 rating
23 November 2019

I am the carer for my mother so I only have her reporting to go by and her short term memory is mostly very poor so it is difficult to get an accurate impression but the carers have come when they said and have supervised the medicine as requested. I had three calls after the first visit Thursday morning and none since so I think it is working well.

Martin Smith
5.0 rating
10 November 2019

Laura has been great organising Derek’s care plan and Brandon is such a smashing chap, so helpful and polite with always a smile

Carol Browning
5.0 rating
16 October 2019

Very helpful.

Simon Moon
4.0 rating
9 October 2019

It was very helpful and I got a ball park figure for the cost of live in care which is what I needed

Catherine Randall
5.0 rating
9 September 2019

My husband and I have been delighted with the way we have been treated by all the team and are extremely grateful. Long may they continue

Sue Skurray
4.0 rating
29 August 2019

Easy to contact.. Immediate response.. Professional carers

Nicola Ward
5.0 rating
11 August 2019

Always can get an answer either by phone or email. Laura in the office is brilliant and Dereks Carer Brandon is great.

Carol Browning
5.0 rating
6 August 2019

Professional, caring , clear to understand:)

Sue Wigley
5.0 rating
19 July 2019

Laura was polite, attentive and efficient during her assessment.

Roger Moss
5.0 rating
12 July 2019

we are delighted with the wonderful caring help we are being given and thank you to all involved.

Sue Skurray
5.0 rating
6 July 2019

It seems very professional and caring

Marion Davies
4.0 rating
29 June 2019

Very helpful reassuring and sensible, I should have scored 5 but still hoping for someone with a magic wand

Hilary Bell
5.0 rating
10 June 2019

Great efficient and friendly response to enquiry

Roland Smith
5.0 rating
29 May 2019

Very helpful with enquiry

Lindsay Cox
4.0 rating
6 April 2019

Called today , meeting on Thursday __

Sue Wigley

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