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Locally managed service

Basingstoke

Little and often, companionship to nursing. With branches nationwide.

4.7 out of 5 stars from 18 reviews

Basingstoke

Our team in Basingstoke are a group of care professionals, fully-trained and directly employed by Helping Hands. With regular, ongoing training, all of our staff are constantly expanding their knowledge and skillset in line with the Care Quality Commission. 

Simon, our Branch Manager, and his team of expert carers are fully committed to providing you or your loved one with bespoke home care services in Basingstoke, Andover, Winchester and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01256 442 176 *If you are an existing customer, please use the branch phone number

Branch address

Devonshire House, Aviary Court, Basingstoke, RG24 8PE (see on maps)

Live-in care and visiting home care in Basingstoke

Located a stone’s throw away from the bustling Festival Place shopping centre is the Helping Hands Branch of Basingstoke. Our branch is home to a range of professional home carers who provide exceptional service throughout all levels of care

Whether it’s support for getting out and about or help with complex care needs, your local team are here to help and support you. Get in touch to plan a care package tailored to your needs, whether you need a 30-minute visit per week or around-the-clock live-in care.

Meet the team

Simon Ball

Meet Simon Ball, our Branch Manager, Basingstoke & Camberley

"Hi, I'm Simon, the Branch Manager for Helping Hands in Basingstoke. Here at the Basingstoke branch, we have a fantastic group of carers who are always willing to go the extra mile, and I’m proud that we’re able to support people within the local community to live comfortable and independent lives within their own homes. I’ve worked in the area for a number of years and have some great local connections."

Jacqui Wallendorf

Jacqui Wallendorf

Live-in Area Care Manager, South East

Read More
Kerry Feltwell

Kerry Feltwell

Regional Clinical Lead, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care in Basingstoke

Here at Helping Hands we offer individually tailored, high quality home care, ensuring that the very best standards of support are delivered by our carers to each and every one of our customers.

Simon and his team provide everything from companionship and housekeeping services, through to providing more complex healthcare support for people living with conditions such as dementia, multiple sclerosis, a spinal injury, Parkinson’s, an acquired brain injury or life after a stroke. Every member of the Helping Hands team is here to ensure we enable our customers to enjoy the quality of life they deserve in the comfort of their own homes, irrespective of their personal or medical needs.

The team of dedicated carers across Basingstoke and the surrounding areas are chosen and trained at the branch, supported by expert guidance from a team of registered nurses and Branch Manager Simon. We draw on our extensive knowledge of home care, having first launched Helping Hands in Warwickshire in 1989.

Live-in care in Basingstoke

If you need a more intense level of home care, our carers are fully trained to provide you with the support you require, on your terms. Live-in care means exactly that – a carer will live with you in your home and be there to help you around the clock.

It may be that you need help with household duties and taking medication throughout the day, or it may be that you need someone to accompany you to work if you are living with a progressive condition. We’re here to provide you and your loved ones, with the peace of mind that you are in capable and caring hands.

To find out what is live in care, click here.

Domiciliary care to suit you

As a viable alternative to residential care, domiciliary care offers the highest level of care that is suited to your routines and habits. Whether that be going out to the shops every Monday morning or stopping off for a slice of cake at the local café – our care packages are totally bespoke for you.

For many, leaving the comforts of their own home can be unsettling, particularly if you are living with a partner, family member or friend. Yet live-in care can be the solution you are looking for to ensure you’re feeling reassured and relaxed at home.

Specialist dementia care from our expert team

Adjusting to life with dementia can often be difficult for everyone involved, and with more people living with dementia than ever, we understand the upheaval this condition can cause. Yet with the right support and care in place, we believe that no one that has dementia needs to leave their home.

From our Dementia Care Guide and tips to supporting yourself or loved ones with dementia, to understanding exactly what dementia is, our team has the tools to ensure care is of the highest standard, regardless of the type of dementia or the stage of dementia you are living with.

Elderly care that considers you

Elderly care covers all aspects of care that may be needed for those that are more senior and are struggling with everyday tasks, or may have a condition that they have developed later on in life that they need support with.

We also recognise the importance of healthy living both physically and mentally. Even if we can assist you with walking to the Basingstoke library and taking part in a weekly book group, we will be there for you.

Respite care in Basingstoke

From time to time, there may be a need for you or your loved one to have some respite care. In order to keep disruption to a minimum, we can meet with you and your carer to find out what suits you best – whether that’s how much milk you take in your coffee or where your favourite walk is.

There may also be instances where you need respite care at short notice, such as the following:

  • Hospital discharge – if you need care after a spell in hospital to get you back on your feet.
  • Emergencies – for times when your regular carer is unable to be there, perhaps due to a family emergency.
  • One-off occasions – when there are special events that you want to attend that requires some support.

Our Basingstoke care team are able to care for you as soon as you need them, even if that’s at short notice.

Our dedicated team of live-in carers

You can be confident in the expert knowledge of our Basingstoke carers. All fully-trained and professionally equipped for their role, each and every one of our carers receive continuous training to ensure their practice is top notch.

Recognising our commitment to the highest standards of care, Helping Hands has been endorsed as a Centre of Excellence for our rigorous training programme – the first and only home care provider to do so. Our team at Basingstoke fully implement everything they have learnt and give the very best to every customer they interact with.

All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

Find out more about live-in care or visiting care in Basingstoke

Choosing the right care option can often seem like a daunting decision, but Helping Hands is here to answer any questions you may have. If you are considering visiting care or live-in care in Basingstoke and would like to discuss your options, simply call one of our friendly advisors and we can talk you through the options that could work for you.

You can visit our Basingstoke team on Winchester Street, Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

If you’d like to set-up a meeting with Simon and his team, we’re here to take your call seven days a week.

Call us on 01256 442 176 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Basingstoke to ensure our customers receive the best possible live in and home care service.

4.7 out of 5 stars, from 18 reviews

Outstanding67%
Excellent33%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 10 reviews

Our credentials

Our Basingstoke branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Devonshire House, Aviary Court, Basingstoke, RG24 8PE Show on Map

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