Supported Living in Bedfordshire

My name is Nina, and I am the branch manager for Helping Hands in Milton Keynes.
I have lived in Bedfordshire all my life and I am responsible for ensuring our customers receive high quality support to remain in their own homes safely and independently. I also work with customers and carers to provide support that it is individual to every customer, responsive to any changes in needs and is delivered with care, compassion and competence.

My role as Area Care Manager is to oversee the Central region, ensuring that new branches are set up safely and are providing a quality service to customers, and ensuring that branch care managers feel supported in their roles to do this.
I started in care 20+ years ago as a care worker whilst studying at university. This was to gain experience in a customer-facing role and because I have a passion for caring for people with various disabilities. After finishing university, I continued in the care sector as I enjoyed supporting people to live their way in their own home. I worked my way up to a care coordinator, registered care manager and then managing multiple sites as a director of services.

I took on the role at Helping Hands as head of care as their values align with me, the main one being KINDNESS. At Helping Hands, we believe in providing a quality, safe and effective service to our customers and recruiting the best talent to enable us to do this. Just like the customer, we value our staff by being flexible for them and providing them with extensive training to do their role and progress within the organisation; as head of care, this makes me proud to work here!
I champion dignity in care and believe that everyone should be treated with dignity - this is a basic human right and not an added extra.

As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.

I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.