Lines open until 7:00 PM
What does our complex care support include?
Your home in Brentwood is more than just a place to live; it’s where you feel safe, comfortable, and truly yourself. At Helping Hands, our priority is to support you in staying in the home you love for as long as possible. Whether you’re looking for live-in care for round-the-clock peace of mind, visiting care for regular support, or respite care to give you or your family members a well-earned break, we’re here to provide the right level of care at the right time.
We're fully regulated by the Care Quality Commission (CQC), so you and your family can feel confident that you’re receiving safe, reliable, and high-quality support.
Contact us for support
For more information on our complex care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online.
Contact usMeet the Brentwood care team
Angie Austin
Branch Care Manager
Hello, my name is Angie and I am the branch care manager for the Brentwood branch. I am married and we have 3 fur-babies. My...
More about Angie Austin
Christien Ingrosso
Head of Operations
Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...
More about Christien Ingrosso
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
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Qualified carers providing complex care in Brentwood
At Helping Hands, our carers receive specialist training to support a wide range of complex conditions through our dedicated nursing care. Combining clinical expertise with genuine compassion, they can assist with tasks such as medication management, stoma and catheter care, nephrostomy care, and much more. We take the time to really get to know you, not just your condition, but your routines, preferences, and what matters most in your day-to-day life. By understanding the full picture, we can create a personalised care plan that feels right for you.

What is complex care for?
Our carers are specially trained to support people living with dementia, with a deep understanding of how the condition can affect memory, behaviour, and everyday life. We also take thoughtful steps to make your home safer and easier to navigate, introducing gentle adaptations such as clear labelling or subtle visual cues. These small but meaningful changes are designed to support your independence while reducing confusion or anxiety.

When to consider complex care
You might consider complex home care if your mobility has changed and you need a little extra support to move around safely and with confidence. We understand that reduced mobility can happen for many reasons, but it doesn’t mean you have to lose your independence or give up the things you enjoy. This could include assistance with walking aids or making gentle adjustments around your home to improve safety and accessibility.

How much does complex care in Brentwood cost?
The cost of care will depend on the level of support, whether that’s full-time live-in care, regular visiting care, or short-term respite care. You can find more information about our costs and funding, or speak directly with one of our friendly Customer Service Advisers who will be happy to guide you through everything. We also offer a free, personalised assessment in the comfort of your own home, which allows us to understand your needs.
If you need more information on our complex care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online. If you prefer to speak to a member of the team in person, pop into our local branch for a chat.
Contact usBranch information
Address
Opening times
| Monday | 8:00 AM - 7:00 PM |
| Tuesday | 8:00 AM - 7:00 PM |
| Wednesday | 8:00 AM - 7:00 PM |
| Thursday | 8:00 AM - 7:00 PM |
| Friday | 8:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |