Lines open until 7:00 PM
What does our emergency care support include?
When life takes an unexpected turn, it can feel overwhelming and uncertain, which is why we're proud to provide responsive emergency care across Brentwood. We understand that everyone’s situation is unique, which is why our care is tailored to you. Whether it’s live-in care for continuous, round-the-clock support, visiting care for regular check-ins, or respite care to give you or your regular caregiver a well-earned break.
We're fully regulated by the Care Quality Commission (CQC), and our services consistently meet the highest national standards for safety and quality.
Contact us for support
If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online.
Contact usMeet the Brentwood care team
Angie Austin
Branch Care Manager
Hello, my name is Angie and I am the branch care manager for the Brentwood branch. I am married and we have 3 fur-babies. My...
More about Angie Austin
Christien Ingrosso
Head of Operations
Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...
More about Christien Ingrosso
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
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Qualified carers providing emergency care in Brentwood
Our dedicated local team supports customers and their families across Brentwood, providing a rapid, reassuring response when urgent care is needed most. Each of our carers is carefully chosen and highly trained, not just for their professional skills, but for their kindness, empathy, and ability to offer comfort during challenging times. When situations feel uncertain, we act quickly. In urgent cases, we aim to be at your door within 24 hours, so you can always count on us.

What is emergency care for?
Emergency care provides fast, short-term support when usual arrangements are unexpectedly disrupted, or care needs change without warning. This might be after an unplanned hospital stay, if a regular carer is suddenly unavailable, or when there’s a rapid change in health. Where needed, we can also provide specialist nursing care, including medication administration, PEG feeding, and stoma or catheter care, delivered with the utmost professionalism, dignity, and compassion.

When to consider emergency care
If things begin to feel overwhelming, if safety becomes a concern, or if a sudden change leaves you unsure of what to do next, it may be time to reach out. You don’t have to navigate it alone. Our emergency care service is here to offer both reassurance and practical support at the moments it matters most. We can step in when personal care becomes difficult to manage, when medication routines start to slip, or when reduced mobility increases the risk of falls.

How much does emergency care cost in Brentwood?
We believe in being open and transparent about our pricing, so you can feel informed and confident when making care decisions. You can find more detailed information on our costs and funding page, or, if you’d rather talk things through, our friendly Customer Service Advisers are always here to listen and guide you through your options.
If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online. If you prefer to speak to a member of the team in person, pop into our local branch for a chat.
Contact usBranch information
Address
Opening times
| Monday | 8:00 AM - 7:00 PM |
| Tuesday | 8:00 AM - 7:00 PM |
| Wednesday | 8:00 AM - 7:00 PM |
| Thursday | 8:00 AM - 7:00 PM |
| Friday | 8:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |