Reviews for our Home Care Bromley Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Willing and caring people. All interactions friendly and personal.
Adrienne was excellent at giving me all the details of how care at home works and was very helpful.
I arranged it for my mother and she seems very happy with everything at present.
Hannah was very professional and put us at our ease. She promised to provide us with full details of what we discussed and what you are able to provide
Mum is very pleased to see Jackie in the mornings and they have discovered that there is some common ground and so lots to chat about.
Because you made things very straightforward
Timely, on the ball, compassionate and dependable
Ben was informative, listened very well to the needs of my parents and was very personable. Thank you.
Excellent care, continuity, flexible, reliable and genuinely lovely caring people. I have already recommended you to others.
Your introduction refers to “questions about your carer”. Which one? Since our regular carer (4d/w) left we now have many – sometimes 6 different ones in a week.We believe that herein lies the reason we have witnessed a decline in standards on the part of some – but by no means all – the team.’Tidy Bedroom’,’Make Bed’,’Wash up’ mean about 5 different things to different people. The fine details that matter seem to be getting lost – until it comes to writing unnecessary verbiage in the log books.The plan is excellent – it’s the performance that needs tweaking.
Very happy with Sian mum loves her which is important to us.
Very helpful empathetic staff.kept informed of rotas and any changes.
Very helpful man on phone, did what he could to reassure me that they could help. Very understanding
My Dad continues to say how pleased he is with the standard of care provided and the friendliness of the carers.
Only met one carer and the manager. They were both great and understand our needs well.
Flexibility when needed and some great carers, especially Catherine who is an absolute angel to my father.
Under the management of Hannah the Bromley branch has improved with a more consistent set of good carers
Most of the carers my father receives are good, some have more people skills than others. Sometimes the time varies more than it should. The weekends are not so set as week days, although I understand you can only work with the staff you have at hand.
Could yo let me know when the proposal will be sent.
Answered all my questions and gave positive answers
It’s only the first week, but the Helping Hands carer has made a good start & impression, & arrives on time
My Dad is really happy with the care he receiving. Great attention to detail and lovely people.
The lady that I spoke to was very helpful and sent us all the information that we needed to look into it.
Helpful from the start. Very easy to talk to. Spend time talking things through. Ring when they say they will. Superb service.
Always reliable and friendly. My Dad says he enjoys the carers, company and is very satisfied with the service.
Caroline was so kind and helpful at a time I was very stressed out. She helped to put my mind at ease.
My enquiry was dealt with in a very friendly and efficient way
Answered quickly, polite and helpful.
Karen had lots to tell us about but she was also a very listener, and really took in what my Mum was saying.
Hannah able to give me the information I required and enlarge on possible ways forward. for my 94 year old mother in law. I found her charming and keen to assist me. She was. a quietly but informative lady