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Home care in City of London

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Rated Excellent on
Trustpilot

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020 3326 6403

Lines open at 8:00 AM today

New customer
Request a callback Request a callback

Lines open at 8:30 AM today

Existing customer
020 3326 6403

Visiting care and home care in the city of London

The City of London is a truly remarkable and unique place to call home – there really isn’t anywhere else quite like it in the world. At Helping Hands, when the need for care arises, we know the importance of being able to continue enjoying the benefits of where you live and taking life at your own pace. If you’re searching for home care in the City of London that will allow you to do that, whilst receiving expert, compassionate support on a one-to-one basis from the comfort of home, your local care manager would love to have a chat. Since 1989, we’ve helped tens of thousands of people to seamlessly move into non-intrusive care plans that – rather than inhibiting them - give them a new lease of life and a renewed sense of independence. Our wonderful carers are much-loved by our customers, and every aspect of our home care is independently regulated by the Care Quality Commission (CQC).

Quality care at home

From short term support to longer term visits and live-in care, our City of London team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the City of London care team
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

CQC Logo
Fully regulated by the CQC

Our City of London branch is fully regulated and accredited by the CQC

Find out more
High quality home care in the City of London

We take a holistic, long-term approach to home care, where we look at the big picture and design a care plan around your personal circumstances that gives you the best quality of life for as long as possible. From your very first phone call to our friendly team, we’ll make sure your needs and wishes are at the heart of every decision that’s taken regarding your care plan. Having a personalised care plan not only ensures that you’re never left feeling isolated or unsupported, but also that you get full value for money as you won’t be paying for any support that you don’t need.

24/7 live in care support

If you have advanced care needs, live-in care offers a comprehensive, round-the-clock support option. With our London team’s live-in care service, there will usually be one main live-in carer who lives with you in your own home full time and other carers who may support you overnight or during the day when your regular carer is taking a break or needs assistance with moving and handling duties. Your live-in carer will be able to provide a wide range of care services, such as sensitive personal care, household chores, mobility support, food preparation, errand support, and much more besides. They can also offer an invaluable source of companionship for those living on their own, as well as helping you to look after any beloved pets.

Why Helping Hands is better than a care agency in City of London

Helping Hands is a private care provider, rather than a care agency, which means that we always employ our carers directly and take care of all the fiddly paperwork and admin that comes with paying a carer. Often, care agencies will expect you – the customer – to take responsibility for paying your carer’s fees, but we believe that your care journey needs to be as straightforward and stress-free as possible. We also know that, by providing our carers with the peace of mind that comes from a guaranteed income and employee benefits, we allow them to focus all their energy into your care.

Qualified carers providing a variety of care services in City of London

Our brilliant carers truly are exceptional people who love what they do and who possess an incredibly kind and compassionate outlook. We’re extremely particular about who we recruit to our care teams, only ever hiring candidates who share our company-wide dedication to providing high-quality, transformative support. Each and every one of our carers undergoes extensive background checks before joining the team, as we want to ensure they’ll be a perfect fit for us and for you. Then, when they start with us, they enrol on our four-day training programme, which includes in-depth modules on topics such as dementia care, mobility, medication, personal care, safeguarding and more. This initial training is reinforced by regular refresher courses.

FAQs

Helping Hands was founded by Mary Lee in 1989 as a way to enable families who needed a little extra support to remain safe and independent at home, and for the last 30 years this is exactly what we have been doing. As a family-run business, we understand the importance of retaining your independence as much as possible, regardless of your condition. This is why the team are here to provide the support you need, when you need it, with no compromise to your day-to-day routine.

You may be living alone and are finding it difficult to go about your household chores, or perhaps you are living with your partner and you’re no longer able to support them like you used to; regardless of your situation, we’re here to help.

Home care needs can arise for a variety of reasons, at any given time and for people of all ages – which is why we work closely with you to establish your individual care needs and create a bespoke support package that gives you the support you need to live your life in the way you want to.

Whether you are looking for 30-minute drop-ins or more regular visits throughout the week, our Kensington & Chelsea home care team can cover any of the following care needs:

  • Home care – If you need support with washing, dressing and incontinence
  • Medication – Offering friendly reminders and helping to administer your medication
  • Routine calls – Supporting you to get in and out of bed safely
  • Mobility support – Providing support for when you need to pop out
  • Companionship – Stopping by for a cup of tea and a chat
  • Household duties – Helping to keep the house clean and tidy including washing up, vacuuming and laundry
  • Health and nutrition – Supporting you to prepare your meals to ensure you’re getting the nutrients you need

Just because you’ve reached a certain age, that doesn’t necessarily mean that you have to change your entire lifestyle. If you’re finding your day-to-day tasks a little more difficult than you used to, agency care from the team is a great way to maintain your usual routine, just with a little extra support. How much does home care cost?

As we grow older, loneliness can often become a bigger burden than most, which is why our Kensington & Chelsea team provide more than just practical care; we’ll give you friendship. So, if you enjoy supporting your team at Stamford Bridge, we’ll be right there with you in a blue and white scarf.

When the need arises for more intensive support, we understand that residential care isn’t always everybody’s preference. With live-in care in Kensington from our Kensington & Chelsea team, we’ll work with you to provide a bespoke live-in care package so that you can receive the support you need to remain comfortable and independent in the place you know best.

Discover more on what is live-in care here.

Built on a foundation of family values, we understand how important it is for you to feel free and independent in your own home. So, if you would like the freedom to choose the intensity and frequency of your care, private care support from the team is the ideal solution for you.

You may need assistance in getting dressed and ready for the day, or perhaps you enjoy going for a walk along the River Thames. Whatever it is you need, we’re here to ensure that the right home care and arrangements are put in place to enable you to live each day exactly how you’d like to.

With 850,000 people in the UK living with dementia, the demand for more support and advice has never been higher. And as the UK’s leading dementia care specialists, we understand the importance of providing the right level of care and support to both the individual and their families to enable them to live well following a dementia diagnosis.

Although the time following a diagnosis can be unnerving, we understand the complexities behind the condition and are able to support you with the many varying symptoms and behaviours that can arise. With patience and understanding, we’ll help you and your loved ones through every step of your dementia journey.

As one of the leading home care providers in the UK, we know exactly what it takes to make a great carer – and our team is full of them! Fully-trained in a number of areas including manual handling, health & safety, dementia care, equality & diversity and many more, each of our carers are qualified, experienced and naturally wonderful people.

Throughout our fine-tuned recruitment process, each of our carers receive full background checks, including Disclosure Barring Service (DBS) screenings, and they are all directly employed by us – so you don’t need to worry about any paperwork.

Branch information
Address

Helping Hands Kensington & Chelsea, Unit F, 151 Freston Road, London,, W10 6TH

Show in maps City of London Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed