Click here for COVID-19 News We're here to help - find out how we are supporting you during the coronavirus pandemic
CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


At Helping Hands, we’ve got over 30 years’ experience in providing home care to people that allows them to remain independent and comfortable in the home that they love. In that time, our customers have come to appreciate our expertise, as well as the compassionate, empathetic approach of our carers. We’re delighted to be able to provide the people of Crawley and the surrounding area with dedicated home care plans, starting from just 30 minutes a week.

As well as Crawley, we also provide care in more areas locally, including Faygate, Charlwood, Smallfield, Crawley Down, Handcross and others.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01273 080 835 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Crawley

Situated in beautiful West Sussex, the town of Crawley was founded in the 5th century as ‘Crow’s Leah’ – meaning a crow-infested clearing. It’s believed that Crawley was actually settled long before the 5th century, however, as numerous Bronze Age and Stone Age remains and artefacts have been discovered in the area.

In the 21st century, Crawley is also home to our brilliant Helping Hands Crawley team. Our carers are able to call upon our 30+ years of experience in the home care industry to provide you with industry-leading care that truly helps you to enjoy the best possible quality of life in the comfortable, familiar surroundings of your own home.

Meet the team

Alison Jones

Meet Alison Jones, our Area Care Manager, Crawley

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base. In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Jodie Wilson

Jodie Wilson

Head of Live-in Care, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Crawley live-in care

If you’re currently receiving visiting care but are starting to find that you require a more round-the-clock support package, live-in care might be the perfect solution for you. With live-in care, one of our brilliant carers will come to live with you in your home, supporting you in any way you require – from helping you with a medical condition to doing the shopping and cleaning the house. We’ll make sure you’re matched with someone who shares your personality, hobbies and interests, and all of our carers are trained to be discreet and respect your personal space without diminishing the level of support that they give you.

Better than a care agency in Crawley

At Helping Hands we’ve never been a care agency – since we were founded in 1989 we’ve remained a private homecare company with a mission to provide exemplary care for our customers, keeping them safe and comfortable in the homes they love. We began as a family concern and even though we’ve grown exponentially we haven’t lost sight of our founding ethos, and we pride ourselves on being different to what you may traditionally think of as a care agency. Most agencies ‘introduce’ you to your carer for a fee, being no more involved than to match you with the person who is going to care for you and then having nothing more to do with the arrangement. This leaves you to employ, pay and manage your carer when all you should be focussing on is your wellbeing. Our Crawley care team however will take care of every aspect of your care journey, leaving you to relax in the knowledge that your care is the priority and your continued wellbeing the focus.

Private care in Crawley

When you opt to partner with a private care provider, you’ll receive a level of care and attention to detail that ensures you get the perfect care plan for your specific needs and wishes. With private care, the control is well and truly in your hands – from meal preferences and bed times to frequency of care visits and loved ones’ visiting hours, your package of care will have your requirements at the heart of every decision.

Emergency care in Crawley

If you or a loved one suddenly and unexpectedly find yourself requiring care, you may wish to turn to emergency care from Helping Hands. Emergency care is perfect for those moments when you find yourself needing additional support at short notice, because we’re almost always able to have one of our superb carers in your home within 24 hours of your call. So whether your normal carer has let you down or you’ve suffered an injury that means you’re off your feet for a few weeks, get in touch with us straight away and we’ll take care of the rest.

Overnight care

Overnight care provides you with the invaluable benefit of having an expert carer stay with you overnight to monitor your condition and provide assistance should anything happen to you. Overnight care gives both you and your family peace of mind that you’ll be properly looked after in the event that you have a fall or experience a medical emergency, or even if you just want to visit the bathroom in the middle of the night but are feeling a bit frail.

Fully trained carers in Crawley

At Helping Hands Crawley, we’re extremely proud of our carers – they truly are the heart of our business. Every carer has been handpicked for their compassionate, dedicated approach to care, and is enrolled on our award-winning training when they join Helping Hands to ensure they’re fully prepared and equipped to provide our customers with only the very best care across the board. All of our care services are completely regulated independently by the Care Quality Commission and Care Inspectorate Wales, giving you absolute reassurance about our commitment to exceptional standards of care each and every day.

Find out more about home care in Crawley

To arrange home care in Crawley, call our friendly customer support team today or contact us via our website to arrange a callback at a time that better suits you.

Call us on 01273 080 835 Talk to us on live chat Request a call back

Our credentials

Our Crawley branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Chat now