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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Derby

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Derby Branch

and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.8 / 5

4.8 rating

Based on 33 reviews
Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Derby branch? Leave a review

Read our Reviews

5.0 rating
29 January 2021

Excellent care in every way

John Parkin
5.0 rating
14 January 2021

My parents received support from Helping Hands for over 3 years. The staff are caring, kind and thoughtful. We are very grateful for their consideration and professionalism throughout.

Judith
4.0 rating
9 December 2020

Carer turned up on time, very pleasant, efficient and helpful but she was surprised there was no plan and hadn’t received any information from office to help her.

Dominick Thompson
5.0 rating
12 November 2020

Excellent on all aspects. thankyou.

Judith Taylor
5.0 rating
7 November 2019

My query was dealt with promptly and efficiently and will be followed up with an email which is very helpful.

Brabara Franks
5.0 rating
7 October 2019

Main Carer is excellent but replacement last week was late on both visits.

Eric Buttery
5.0 rating
8 September 2019

The response was very quick and the lady answered all of my questions in a very helpful professional manner

Joanne Danby
5.0 rating
7 September 2019

Very helpful and polite

Sabrina Koujan
5.0 rating
5 September 2019

Came on time after my re-arranging. Was sensitive to mums needs and mum being reluctant to accept some help. Light hearted and easy so mum was fine with it, thankyou.

Alison Pacey
4.0 rating
29 August 2019

I have been extremely happy with the care service I receive. The ladies are great and communication with the office works well.

Mandy Renshaw
5.0 rating
5 August 2019

Lucy was very friendly and the information she gave was very clear and helpful.

Dianne Orme
5.0 rating
5 August 2019

Alex was very nice and helpful.

Sara Smith
5.0 rating
29 July 2019

good

David Dodd
5.0 rating
24 July 2019

Very polite and helpful thank you

Victoria Dunn
5.0 rating
19 July 2019

Rachel was very helpful. And set up a helper very quickly Thank you

Olive Howard
5.0 rating
18 July 2019

I have recently started using your carers for my mother. At short notice they were able to accommodate my request for help in a helpful manner. Debbie the girl who came out to do the assessment was very friendly and put us at ease.

Catherine Lightbody
5.0 rating
15 July 2019

Your operator was very helpful / ??

Olive Howard
5.0 rating
15 July 2019

FRIENDLY STAFF AND VERY HELPFULL

Miss Davis
5.0 rating
27 June 2019

Kind thoughtful lady who dealt really well with my elderly mum and put her at ease

Julie Hughes
5.0 rating
21 June 2019

Understanding, perceptive, sympathetic lady who was able to provide me with exactly what I needed – some reassurance and an appointment to meet the manager and arrange a care plan

Julie Hughes
5.0 rating
14 June 2019

Good listening, kind, constructive

Judith Sumner
4.0 rating
28 May 2019

Initial phone call proffesional

Jill Grew
5.0 rating
26 May 2019

Thorough

Eric Buttery
5.0 rating
22 May 2019

Friendly and understanding.

Eric Buttery
4.0 rating
20 May 2019

Person on the phone very helpful but unfortunately they couldn’t help with the care I needed

Helen Lesser
5.0 rating
17 May 2019

Joanne was friendly helpful and knowledgable

Julie Pleass
5.0 rating
16 May 2019

Anne was a very nice, patient lady. And very efficient.

Sara Smith
5.0 rating
25 April 2019

Amandeep was very helpful and courteous also knowledgeable.

Keith Lomas
5.0 rating
25 April 2019

Easy to contact easy to talk to

Clive Tonks
5.0 rating
23 April 2019

Sophie was efficient and sympathetic, just the right mix! Thanks. Be in touch when discussed with dad and sis.

Beverley
5.0 rating
15 April 2019

Very professional

John Lees
4.0 rating
7 March 2019

Carers are lovely, just a shame that capacity is not available to cover extra regular hours, despite carer Shelley saying that she would be available to cover the extra two hours a week on Tuesdays and Thursdays as requested. Why is this please?

Julia Mottershead
5.0 rating
6 January 2019

Prompt time keeping. Informative and easy comnunication. Very helpful.

Jill Grew

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