Reviews for our Derby Branch
Melissa Thomas and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Excellent care in every way
My parents received support from Helping Hands for over 3 years. The staff are caring, kind and thoughtful. We are very grateful for their consideration and professionalism throughout.
Carer turned up on time, very pleasant, efficient and helpful but she was surprised there was no plan and hadn’t received any information from office to help her.
Excellent on all aspects. thankyou.
My query was dealt with promptly and efficiently and will be followed up with an email which is very helpful.
Main Carer is excellent but replacement last week was late on both visits.
The response was very quick and the lady answered all of my questions in a very helpful professional manner
Very helpful and polite
Came on time after my re-arranging. Was sensitive to mums needs and mum being reluctant to accept some help. Light hearted and easy so mum was fine with it, thankyou.
I have been extremely happy with the care service I receive. The ladies are great and communication with the office works well.
Lucy was very friendly and the information she gave was very clear and helpful.
Alex was very nice and helpful.
Very polite and helpful thank you
Rachel was very helpful. And set up a helper very quickly Thank you
I have recently started using your carers for my mother. At short notice they were able to accommodate my request for help in a helpful manner. Debbie the girl who came out to do the assessment was very friendly and put us at ease.
Your operator was very helpful / ??
FRIENDLY STAFF AND VERY HELPFULL
Kind thoughtful lady who dealt really well with my elderly mum and put her at ease
Understanding, perceptive, sympathetic lady who was able to provide me with exactly what I needed – some reassurance and an appointment to meet the manager and arrange a care plan
Good listening, kind, constructive
Initial phone call proffesional
Friendly and understanding.
Person on the phone very helpful but unfortunately they couldn’t help with the care I needed
Joanne was friendly helpful and knowledgable
Anne was a very nice, patient lady. And very efficient.
Amandeep was very helpful and courteous also knowledgeable.
Easy to contact easy to talk to
Sophie was efficient and sympathetic, just the right mix! Thanks. Be in touch when discussed with dad and sis.
Carers are lovely, just a shame that capacity is not available to cover extra regular hours, despite carer Shelley saying that she would be available to cover the extra two hours a week on Tuesdays and Thursdays as requested. Why is this please?
Prompt time keeping. Informative and easy comnunication. Very helpful.