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and Sat & Sun: 9am - 6pm

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Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 41 reviews


Areas across Derby that we cover: Allenton, Ashbourne, Belper, Burnaston, Chaddesden, Chellaston, Derby, Elvaston, Findern, Ilkeston, Littleover, Oakwood, Ripley, Spondon, Sunny Hill.

This branch covers where you need care:

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Branch address

31 Shardlow Road, Alveston, Derby, DE24 OJG

Live-in care and visiting home care in Derby

Derby is famous for setting Britain’s Industrial Revolution in motion with some of the country’s first factories and spinning mills and is the UK’s most central city. Nestled on the outskirts of the Peak District National Park, Derby is also home to one of the UK’s leading home care providers – Helping Hands.

Covering Derby, Ilkeston, Ripley, Belper, Ashbourne and the surrounding areas, our local team of dedicated carers are here to provide you with bespoke, person-centred home care packages to enable you to feel safe and independent in your home.

Meet the team

Melissa Thomas

Meet Melissa Thomas, our Branch Manager, Derby

"Hello, I am Melissa. As the Branch Manager for Derby, I’m responsible for overseeing the day-to-day running of the branch and ensuring that our team are fully supported. I want to ensure that all of our carers feel supported and inspired, as this enables them to keep our customers safe and cared for."

Joanne Broderick

Joanne Broderick

Area Care Manager, Central

Read More
Sarika Dhillon

Sarika Dhillon

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nursing and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care in Derby

Since our inception in 1989, we have been committed to providing high-quality home care to thousands of families across the UK, enabling them to remain safe and independent in the comfort of their own homes. Our aim is to ensure that you are able to continue to live the life you want to lead; whether you enjoy going for a walk along the bank of the River Derwent or a cup of tea in Calke Abbey – we’re here to ensure that you can continue to do the things that make you happy, just with a little help along the way.

Whether you need 30-minute drop-ins to help you prepare your meals or more complex support that involves PEG feeding or catheter management, the team will work closely with you to build a personalised support plan that is focussed entirely around you and your needs.

We understand that, regardless of their condition, everybody is different, and each have their own individual requirements. Here at Helping Hands we celebrate your individualities, and we are committed to giving you the encouragement, guidance and support you need to feel safe and independent at home.

Live-in care that caters for all your needs

If you’re in need of more intensive support but moving into a residential home isn’t your preferred option, live-in care from the team is the perfect solution to ensure that you can remain in the place you know best without compromising on the support you need. With round-the-clock assistance and a detailed 24 hour care plan that is built around you, a live-in carer from our Derby team will get to know you and your schedule so that you can continue your day-to-day life with minimal disruption.

We understand how important it is for you to remain in control of your care. With no restrictions on visiting times, no set meal times or menus and no daily schedules to abide by, the only person who will be able to decide how you live your life is the person who matters most – you.

We believe that providing high-quality care is more than just practical support; it’s about spending each day with someone that brings happiness to your life – and that’s exactly what you’ll get with live-in care from our Derby team. So, if you enjoy watching the Rams play at Pride Park Stadium, we’ll be right there with you in a black and white scarf.

Read more on what is live in care here.

Dementia care from our experts

We understand how challenging and unsettling a dementia diagnosis can be – whether it’s Pick’s disease, vascular dementia, or Alzheimer’s – but with our experienced and empathetic carers, we can soon put your mind at ease.

All of our carers receive thorough dementia training and are equipped to support not just the individual living with the condition, but their families too. So, whether you’re living in the early stages of dementia and need someone to check on you once a day, or if you have more advanced symptoms and require round-the-clock support, we’ll make sure we put a package of dementia care in place that is tailored entirely around your needs.

Domiciliary care to support your independence

Helping Hands was founded by Mary Lee in 1989 to enable those who needed more support to remain in the comfort and familiarity of their own homes.  Thirty years later, we’re proud to be providing exactly the same support to thousands of families across England and Wales. As a company that is big enough to support your every need, yet still small enough to care, we are here to enable you to feel safe and independent in your home.

Built on a foundation of family values, we understand how important it is for you have control over your own care. That’s why the Derby team will work with you to ensure that you have the domiciliary care you want, when you want it.

Elderly care that puts you in control

Here at Helping Hands, we put an emphasis on independence and enabling you to live the life you want to lead, regardless of your age or limitations. Rather than taking over and doing everything for you, we’ll be there to support and guide. We’ll even take you out and about to your favourite café, park or to catch up with your friends, so that you can still enjoy your life to the full.

And if you start to struggle a bit more with your mobility, continence or fall behind on keeping your house tidy, our flexible elderly care solutions mean that we can continuously adapt to your changing needs.

Experienced and friendly carers in Derby

Our talented carers consistently go above and beyond for our customers and they truly are an absolute credit to us. We’re committed to ensuring they continually adhere to the very high standard of care that has been set and we train all of our carers in-house rather than with external agencies.

Whether they’re training at our bespoke centre in Warwickshire or within one of our many branches across the country, all of our carers learn detailed skills in manual handling, mobility aids, first aid, dementia and safeguarding. As well as going through stringent background checks by our own Recruitment Team, they also complete regular refresher training to ensure that they adhere to the latest practices.

As with any regulated care company, we are closely monitored by the Care Quality Commission (CQC) who make sure our service is safe, responsive and effective with both our policies and staff. We are also aligned with Dementia Action Alliance (DAA), Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF) – all of which work to promote awareness and best practice of their respective conditions.

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01322771985 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Derby to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 41 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 3 reviews

Our Derby branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Derby branch

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

Another compliment! This time for the branch manager- melissa and the CTP - Jo, thankyou to the lovely customer for the chocolates and kind words..
This could be you! We have vacancies for carers in derby. Contact me on 01332 417138.
... See MoreSee Less

Comment on Facebook

Amazing work derby branch

Fabulous proud to be a part of this fantastic team 👏 well done ladies xx

That’s wonderful! You all work so hard & are all fabulous x

You ought to give them chocs to your mum !! X

Keep up the great work Melissa 👍

Love it 😀

View more comments

The best review ever! Love your staff.. love our staff.. #loveyourjob if you are looking for a new career, call us on 01332417138 for an informal chat.. with a DBS on the update service you could be started within two weeks! #Jobseekers #derby @helpinghandshomecare ... See MoreSee Less

The best review ever! Love your staff.. love our staff.. #loveyourjob if you are looking for a new career, call us on 01332417138 for an informal chat.. with a DBS on the update service you could be started within two weeks! #jobseekers #derby @helpinghandshomecare

Comment on Facebook

This is why I'm so proud of this Kim (my mother) 🤗❤🤗

Helping Hands are looking for enthusiastic and reliable staff to join their Derby team.
At Helping Hands, we genuinely believe that care is one of the most amazing things you can provide for someone. Care is making sure their tea is made just as they like it. Care is taking the time to sit and listen. Care is going the extra mile. Care is providing people with peace, comfort and happiness in their own home. The customers our carers visit every day have a wide range of care needs, personalities and lifestyles.
We're looking for carers who are empathetic, understanding and compassionate, to provide the award-winning care we pride ourselves on to enrich customer lives every day.
Our 30 years of experience as the leading care provider has shown us that previous experience simply isn't necessary to become a fantastic carer. We'll give you all the tools and training you require to excel at what you do.
Please note, a valid driving licence and your own car is essential.
... See MoreSee Less

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Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

31 Shardlow Road, Alveston, Derby, DE24 OJG Show on Map