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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


At Helping Hands, we value our customers’ independence above all else, and we’ll always do our best to promote it while supporting you to live your best life possible within your own home. We’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, which means you can have utmost confidence in us to deliver the highest standards of home care to you or your loved ones. Call us today to discover more about how we could be supporting you or your family members.

We can support you in and around Ilkeston, Kirk Hallam, Shipley Common, Cotmanhay, Beauvale, Marlpool, Aldercar and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01156 727 992 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live in care in Ilkeston

Ilkeston has history going back to the 6th century AD and appears in the Domesday Book as Tilchestune. Created a borough by Queen Victoria in 1887, Ilkeston was home to the Stanton Ironworks, one of the biggest and most important local employers, which ran from the 1780s until its closure in 2007, although evidence had been found of ironworking being carried out in the area since Roman times.

Whilst our history isn’t anywhere near as far-reaching, Helping hands has achieved enormous success since we were founded in 18989, supporting over 40,000 customers to remain in the home they love, thanks to our visiting and live-in care services, with visiting care starting rom just 30 minutes a week.

Meet the team

Mark Tuddenham

Meet Mark Tuddenham, our Area Care Manager, Ilkeston

I am proud to be the Area Care Manager for the East region. I consider myself privileged to lead a team of inspiring branch managers from our offices situated in Norfolk, Cambridgeshire, Lincolnshire, and Nottinghamshire. It is my responsibility to provide support and guidance to my team so they can ultimately provide high levels of care for their customers. I am fortunate enough to reside in Norfolk and so when I’m not working, I enjoy the beauty of the Norfolk Broads and taking picturesque walks along the Norfolk coast with my pet Labrador and family.
Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care in Ilkeston

Our person-centred approach to care has seen us supporting our communities since 1989, with over 40,000 customers helped to remain in the home they love while receiving the care they need. Our empathetic carers can support with medication, mobility, household and personal support, accompanying you to appointments, and so much more, so if you’re living with a condition that means you’d benefit from some extra support at home, talk to us today about our visiting care service, available from just 30 minutes per week.

Live-in care in Ilkeston

Our live-in care service is discreet and unobtrusive; delivered by your dedicated and compassionate live-in carer, they will be matched to your personality, hobbies and interests, and will therefore, hopefully soon become a friend. We have over 30 years of experience providing care at home for thousands of customers living with everything from the most complex conditions, down to those who require some companionship and everything in between. For the most complex needs our team of clinical nurses will supervise and train your carer so they become an expert in caring just for you.

Better than a care agency in Ilkeston

We’re confident we provide the best care possible in their own homes for all of our thousands of customers, partly because we directly select and employ some of the most compassionate and professional carers in the industry. Your bespoke package of care will never contain any hidden costs and will always be transparent about just what you’ll be expecting when your bill arrives. We don’t charge referral fees, because we’re a professional, expert care company who has over 30 years of expertise, not an agency.

Ilkeston domiciliary care

If you’d like to remain as independent as possible within your own home then domiciliary care, or care at home as it’s better known, may be the answer. The focus when you receive care at home is always on promoting your independence and your wellbeing, and thanks to your bespoke care package that’s supported by your individualised support plan, Helping Hands’ dedicated carers will do just that. We can support with everything from your medication, personal care and mobility to your housework and laundry, so for expert care at home talk to us.

Dementia care tailored to you

Whilst being diagnosed with dementia can lead to feelings of anxiety about what the future holds, there’s only one company you need to consider for dementia care and that’s Helping Hands. We’ve over 30 years of experience caring for people living with dementia and our specialist carers will really encourage you to live your best life possible in your own home, every single day. Remaining at home for care can be highly beneficial due to the familiar surroundings helping to reduce confusion and associated anxiety, so why not talk to us today about the support we could give to your family.

Respite care for short-term support

When you’re in need of respite care there’s no need to think about leaving your beloved home, as our carers come to you! Whether your regular carer is taking a break, or you need short-term support for a special occasion or family holiday, we can help. Your personalised support plan will see that your routines and preferences are always respected and whatever you need support with, promoting your independence so you live your best life possible will always be at the heart of what we do.

Elderly care for extra support

Whether you’re seeking a little extra company from time to time or you’d appreciate help with daily tasks such as housework, personal care or meal preparation, why not talk to us about elderly care? As we grow older we can begin to struggle more with aspects of our day-to-day living, and we’re often reluctant to seek help from family members, considering them too busy. However, with support form our compassionate and empathetic carers, you can find that life becomes easier again and you get to concentrate on the benefits of getting older, such as enjoying visits from loved ones.

Fully trained carers in Ilkeston

We believe our carers are the best because they deliver expert service to thousands of our customers across England and Wales, every single day. We always keep our customers dignity and independence at the forefront of their personalised support package and achieve this partly through the expert training we give to our carers when they join us. We also offer opportunities for professional development throughout their career and many of our managers started off with us as carers, showing how we like to look after our carers from day one. We also look after our customers though, and consequently all of our carers are DBS screened before they’re able to care for you, and being fully regulated by the Care Quality Commission and Care Inspectorate Wales means you can have full confidence in our service.

Find out more about care at home in Ilkeston

Call us today about care at home for you or your loved ones, our customer care specialists are waiting to take your call seven days a week. You can also contact us on live chat or by email and we’ll be happy to call you back.

Call us on 01156 727 992 Talk to us on live chat Request a call back

Our credentials

Our Ilkeston branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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