Morning routine
In the mornings, before coming to work, I take my son to school. While driving to work I look forward to hearing from my customers, such as whether they had a good night’s sleep.
9.00am:
When I arrive at my first customer’s house, I always greet them with a warm, welcoming smile.
10am-12:
Throughout the morning, I see many customers, and support them with making breakfast, personal care, making their bed, or companionship.
Lunchtime routine
12:00pm:
I start my lunch time visits. I make my customers a sandwich or soup and talk about what they may have watched on TV, or what they have been doing in the morning. I may have to go and get some shopping for them.
I visit a customer at lunch time who has a double-up visit; this is where I meet another carer as we are using a hoist. It is lovely meeting the other carers.
I have supported one of my customers since they came out of hospital.
It began as a double up call, but now the customer is able to have just one carer. Getting praise from that customer when they say I have helped them reinforces why I came into care.
Afternoon routine
3pm:
I pick up my son from school and have a break, before going back out in the evening.
5pm:
I go back out to see the customers and support their tea, medication, undressing, and getting ready for bed. When helping the customer go to bed I always let them know I will be back in the morning to see them.
My Evenings
When I finish work, I go home and unwind by watching TV and think about how I have made a difference in my customers’ lives that day. It’s nice to know I have put a smile on someone’s face. I love being a carer and listening to the customers’ stories, as you can learn so much.
Why I work for Helping Hands
It is an honour and a pleasure to work at Helping Hands Epsom. The office team are friendly and always offer support. No matter how hard things get, they are always there for me.
The training they’ve given makes me able to do my job and they are always happy to support if I need any further development. Another good thing about my job is the flexible work-life balance.
If I get a gap in my rota, I will call into the office to see the team, and they always make me welcome.
(Pictured are Wellington with Epsom’s Care and Training Practitioner, Amber).
If you are looking for exceptional home care in the Epsom area, you can find the branch’s contact details here.
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