Visiting and live-in care in Epsom
Nestled in the north of the leafy county of Surrey, Epsom has an abundance of green space – perfect for taking an afternoon stroll or taking in the natural beauty of the area. Not forgetting the famous Epsom Race Course, where the very best in horse racing come to compete and cheer on their favourites. Located just up the road from the train station, Epsom is also home to your local branch of Helping Hands carers.
Donna and her team of dedicated, professional carers are equipped to provide care in Banstead, Carshalton, Caterham, Croydon, Epsom, Oxshott, Sutton and the surrounding areas.
If it’s a few calls a day to help with personal care and getting to the local shops, or if you require a full-time live-in carer, we’ll have the right solution for you to ensure you retain your independence in your own home.
Meet Donna, our Branch Manager
“Hello! I’m Donna, the Manager at Helping Hands’ Epsom branch. I have over 25 years’ customer service experience and we are incredibly passionate about putting the customer at the centre of their own care at our branch. This ensures customers are treated with dignity and respect and allows them to retain a healthy and independent lifestyle in the comfort of their own home.”
Visiting home care to suit your routine and requirements
From companionship and housekeeping to personal care and mobility support – visiting care from the Epsom team is the perfect way to be cared for from the comfort of your own home. With visits starting from as little as 30 minutes per week all the way up to several calls per day, we’ll find the right type of support for you and work around your schedule.
As industry leaders in home care, we know what it takes to deliver professional and compassionate care that revolves around you. With experience in a variety of conditions such as Parkinson’s, cerebral palsy, learning disabilities and cancer care, Donna and her team will get to know you and what works for both your physical and emotional needs.
I cannot emphasise enough the positive impact of Helping Hands – not just on my 90-year-old, feisty, forgetful, mum, but on me as well. I know I can rely on mum’s carers arriving when they should and take care of her. Accepting care from somebody other than me was not easy for her, but the fact that she is used to it now and even looks forward to her morning chats is testament to the great service provided by Helping Hands.
Ann from Epsom, posted on TrustPilot
Live-in home care for peace of mind
As the name suggests, live-in care means that someone will live with you in your home and is available to provide round-the-clock assistance. Even if you live as part of a couple, a live-in carer is a great way to always have someone on hand to take care of you and ensure you have everything you need.
We also have an expert team of clinical nurses who support our live-in carers, allowing us to be able to support more complex illness and conditions. So, if you have a stoma or catheter that regularly needs changing or require feeding via a PEG tube – we can put a care package in place that enables you to be looked after whilst remaining at home.
Live-in care isn’t just about your practical needs, its about your emotional wellbeing too. Whether it’s a gentle stroll around Nonsuch Park or an adventurous day out at Chessington World of Adventures, your live-in carer will accompany you so that you can still live the life you want to lead.
Domiciliary care centred around you
Also known as visiting care, domiciliary care gives you the freedom to choose when and how you receive care that suits you best. Built entirely around you, we can support you with personal care, administering medication, household duties and mobility, allowing you to feel safe, supported and reassured.
Many individuals now opt for domiciliary care over a nursing home as it allows you or a loved one to live where you feel comfortable without having to compromise on your preferred way of life. There are no strict wake up and bed times or rigid menus that you have to choose from – we take direction from you to ensure that the care you receive is person-centred.
Specialist dementia care from the Epsom team
Dementia affects over 850,000 individuals and their families in the UK, and with this figure increasing in the coming years, we want to enable as many people as possible to be cared for at home, regardless of their diagnosis.
As one of the nation’s leading specialists in dementia home care, we understand how different symptoms of the condition can change depending on the individual. If you’ve just been diagnosed with vascular dementia or are living with the latter stages of Alzheimer’s, we’ll work with you and your family and get to know your routines and preferences. So if you absolutely love watching the horses on race day but get confused and disorientated when you’re there, we’ll be happy to accompany you to ensure you have the best day out.
Elderly care to suit your needs
With over 30 years’ experience in the home care industry, we’ve cared for thousands of elderly individuals – some who required visits little and often, and others who needed a full-time live-in carer. Whatever your requirements are when you get a little bit older, Donna’s team can visit you in your home to discuss what you might need and organise for a package of care to be swiftly put in place.
With loneliness for the elderly being talked about more and more in modern culture, it’s becoming commonplace for people to freely discuss this topic. However, if you’re not as open to talking about this or you’re worried about an elderly relative being by themselves, we have plenty of friendly faces here to help. Even if it’s just popping in once a day for a cup of tea, we’re committed to ensuring that no one has to feel alone.
Short-term respite care
If you’re planning to go on holiday by yourself or with your family but are concerned about your care needs whilst you’re away, we can help. A member of Donna’s team can accompany you to wherever it is that you’re travelling to – whether that’s driving down to the coast for an ice cream and fish and chips or jetting off to sunny Spain for a week. We’re firm believers that everyone is entitled to a holiday, including you and your regular caregiver. That’s why respite care could be the perfect solution for you.
We can also put respite care in place if there’s an emergency that your carer has to attend, you’re going to a special celebration or you need support for a few days whilst your regular caregiver takes some time to rest and recuperate. In as little as 24 hours’ notice, we can get everything ready to ensure that everyone involved in your care – including you – has total peace of mind.
Expert carers in Epsom
When recruiting for our carers, the one thing we look for above anything else is the ability to be kind, considerate and the genuine desire to want to help others enrich their lives. It’s these qualities that are apparent in each and every one of our carers and something that can’t be taught, which is why we are so proud of them.
To ensure our carers are equipped to provide the industry-leading care that we’re known for, each carer completes a training programme that includes first aid, manual handling, dementia care, health & safety, safeguarding and diversity. That way, we can ensure that you only receive the very best care from our fantastic team in Epsom.
In addition to our in-house training programme, our carers are all checked by the Disclosure Barring Service (DBS) and provide several references before commencing their position with us. We are also incredibly proud to be a founding member of the United Kingdom Home Care Association (UKHCA), a body of organisations that ensure the highest of standards are adhered to by all of its members, including the quality of care and training & development of their staff.
I couldn’t have asked for anyone more supportive than the training team at Helping Hands – they are fantastic.
A live-in carer, posted on Glassdoor
Areas across Epsom that we cover:
Find out more about home care support in Epsom
If you’d like to discuss how a visiting or live-in carer could support you, please do get in touch on 0137 254 0175, where we’re available seven days a week.
Alternatively, you’re welcome to visit Donna and the team at the Epsom branch on Eastgate Street. The branch is open Monday to Friday from 8:30am to 5:30pm and the kettle is always on!
If you’d prefer to speak to someone in person but travelling to our branch is a bit difficult for you, we can come to you! Just name the place and we’ll arrange to be there – even if it’s in your kitchen or local café.