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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Epsom

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 24 reviews

Epsom

Our locally-managed branch in Epsom is made up of people who are determined to make a difference. Our service is closely monitored and regulated by the Care Quality Commission, while every team member is trained with the encouragement to take the lead in their duty of care. Rest assured, with Helping Hands you will receive the very highest standard of support. 

The branch manager and their team of dedicated, professional carers are equipped to provide care in Banstead, Esher, Carshalton, Caterham, Croydon, Epsom, Chessington, Oxshott, Sutton and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01372540175 *If you are an existing customer, please use the branch phone number

Branch address

3 Eastgate, Banstead, Epsom, Surrey SM7 1RN (see on maps)

Visiting and live-in care in Epsom

Nestled in the north of the leafy county of Surrey, Epsom has an abundance of green space – perfect for taking an afternoon stroll or taking in the natural beauty of the area. Not forgetting the famous Epsom Race Course, where the very best in horse racing come to compete and cheer on their favourites. Located just up the road from the train station, Epsom is also home to your local branch of Helping Hands carers.

If it’s a few calls a week to help with personal care and getting to the local shops, or if you require a full-time live-in carer, we’ll have the right solution for you to ensure you retain your independence in your own home. Get in touch today to take the first step towards finding a warm-hearted, medically-trained companion to match your requirements of care.

Meet the team

Carole Kerton-Church

Meet Carole Kerton-Church, our Regional Clinical Lead, London & Essex

“I’m the Regional Clinical Lead for London and Essex. I am proud to have 20 years’ experience in care and nursing and can’t imagine that there is anything else that I would want to do more. I am passionate about proactive care and health education and I have been lucky enough not only to look after, but also work alongside so many different people – I’ve heard so many amazing and often inspiring stories. Working for Helping Hands enables me and my colleagues to support people in their own home – the place where most people want to stay for as long as they can. It’s so important and extremely rewarding.”

Christien Ingrosso

Christien Ingrosso

Area Care Manager, London & Essex

Read More
Matt Bristow

Matt Bristow

Regional Care Director, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care to suit your routine and requirements

From companionship and housekeeping to personal care and mobility support – visiting care from the Epsom team is the perfect way to be cared for from the comfort of your own home. With visits starting from as little as 30 minutes per week all the way up to several calls per day, we’ll find the right type of support for you and work around your schedule.

As industry leaders in home care, we know what it takes to deliver professional and compassionate care that revolves around you. With experience in a variety of conditions such as Parkinson’s, cerebral palsy, learning disabilities and cancer care, the Branch Manager and their team will get to know you and what works for both your physical and emotional needs.

Live-in home care for peace of mind

As the name suggests, live-in care means that someone will live with you in your home and is available to provide round-the-clock assistance. Even if you live as part of a couple, a live-in carer is a great way to always have someone on hand to take care of you and ensure you have everything you need.

We also have an expert team of clinical nurses who support our live-in carers, allowing us to be able to support more complex illness and conditions. So, if you have a stoma or catheter that regularly needs changing or require feeding via a PEG tube – we can put a care package in place that enables you to be looked after whilst remaining at home.

Live-in care isn’t just about your practical needs, its about your emotional wellbeing too. Whether it’s a gentle stroll around Nonsuch Park or an adventurous day out at Chessington World of Adventures, your live-in carer will accompany you so that you can still live the life you want to lead.

Domiciliary care centred around you

Also known as visiting care, domiciliary care gives you the freedom to choose when and how you receive care that suits you best. Built entirely around you, we can support you with personal care, administering medication, household duties and mobility, allowing you to feel safe, supported and reassured.

Many individuals now opt for domiciliary care over a nursing home as it allows you or a loved one to live where you feel comfortable without having to compromise on your preferred way of life. There are no strict wake up and bed times or rigid menus that you have to choose from – we take direction from you to ensure that the care you receive is person-centred.

Specialist dementia care from the Epsom team

Dementia affects over 850,000 individuals and their families in the UK, and with this figure increasing in the coming years, we want to enable as many people as possible to be cared for at home, regardless of their diagnosis.

As one of the nation’s leading specialists in dementia home care, we understand how different symptoms of the condition can change depending on the individual. If you’ve just been diagnosed with vascular dementia or are living with the latter stages of Alzheimer’s, we’ll work with you and your family and get to know your routines and preferences. So if you absolutely love watching the horses on race day but get confused and disorientated when you’re there, we’ll be happy to accompany you to ensure you have the best day out.

Elderly care to suit your needs

With over 30 years’ experience in the home care industry, we’ve cared for thousands of elderly individuals – some who required visits little and often, and others who needed a full-time live-in carer. Whatever your requirements are when you get a little bit older, the team can visit you in your home to discuss what you might need and organise for a package of care to be swiftly put in place.

With loneliness for the elderly being talked about more and more in modern culture, it’s becoming commonplace for people to freely discuss this topic. However, if you’re not as open to talking about this or you’re worried about an elderly relative being by themselves, we have plenty of friendly faces here to help. Even if it’s just popping in once a day for a cup of tea, we’re committed to ensuring that no one has to feel alone.

Expert carers in Epsom

When recruiting for our carers, the one thing we look for above anything else is the ability to be kind, considerate and the genuine desire to want to help others enrich their lives. It’s these qualities that are apparent in each and every one of our carers and something that can’t be taught, which is why we are so proud of them.

To ensure our carers are equipped to provide the industry-leading care that we’re known for, each carer completes a training programme that includes first aid, manual handling, dementia care, health & safety, safeguarding and diversity. That way, we can ensure that you only receive the very best care from our fantastic team in Epsom.

In addition to our in-house training programme, our carers are all checked by the Disclosure Barring Service (DBS) and provide several references before commencing their position with us. We are also incredibly proud to be a founding member of the United Kingdom Home Care Association (UKHCA), a body of organisations that ensure the highest of standards are adhered to by all of its members, including the quality of care and training & development of their staff.

Short-term respite care

If you’re planning to go on holiday by yourself or with your family but are concerned about your care needs whilst you’re away, we can help. A member of the team can accompany you to wherever it is that you’re travelling to – whether that’s driving down to the coast for an ice cream and fish and chips or jetting off to sunny Spain for a week. We’re firm believers that everyone is entitled to a holiday, including you and your regular caregiver. That’s why respite care could be the perfect solution for you.

We can also put respite care in place if there’s an emergency that your carer has to attend, you’re going to a special celebration or you need support for a few days whilst your regular caregiver takes some time to rest and recuperate. In as little as 24 hours’ notice, we can get everything ready to ensure that everyone involved in your care – including you – has total peace of mind.

Find out more about home care support in Epsom

If you’d like to discuss how a visiting or live-in carer could support you, please do get in touch, where we’re available seven days a week.

Alternatively, you’re welcome to visit the team at the Epsom branch on Eastgate Street. The branch is open Monday to Friday from 8:30 am to 5:30 pm and the kettle is always on!

If you’d prefer to speak to someone in person but travelling to our branch is a bit difficult for you, we can come to you! Just name the place and we’ll arrange to be there – even if it’s in your kitchen or local café.

Call us on 01372540175 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Epsom to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 24 reviews

Outstanding92%
Excellent8%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.9 out of 5

from 9 reviews

Our credentials

Our Epsom branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

3 Eastgate, Banstead, Epsom, Surrey SM7 1RN Show on Map

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