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CQC & CIW Regulated
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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 20 reviews


Delivering person-centred home care that caters to the individual priorities of every customer is at the forefront of our Letchworth branch’s service. Every private carer is handpicked throughout a rigorous recruitment process to ensure their work ethic is in line with our values; with a bespoke approach to all requirements and kindness as the foundation of our care. To adhere to best practice and leading industry standards, all members of staff are subject to ongoing training as well as regular monitoring & regulation via the Care Quality Commission (CQC).

Our Head of Home Care, Louise, and her team of dedicated carers offer tailored support for you in the comfort of your own home, covering Biggleswade, Henlow, Hitchin, Great Abington, Letchworth, Royston, Shefford, Stevenage, Sandy, Ware and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01462 322 489 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Letchworth, 9 Leys Avenue, Letchworth Garden City, Hitchin, SG6 3EA (see on maps)

Care in your home from the Letchworth team

Surrounded by the Hertfordshire countryside, our Letchworth branch offers person-centred care to suit your wants and needs from as little as 30 minutes per week, all the way to full-time live-in care.

Friendly and empathetic, we provide support for you when you need it most. We help with anything from supporting young adults getting to and from university, or assisting with care after a complex injury, to supporting the elderly with companionship and nursing care for complex conditions. Get in touch with our team today and we will begin by listening to your needs and creating a bespoke care package that can change as your requirements do, so you can receive additional support at home as little or often as you wish.

Meet the team

Emily Bricknell

Meet Emily Bricknell, our Branch Care Manager, Letchworth

My roles and responsibilities are to oversee the day-to-day running of the branch and to ensure we continue to deliver a high level of service to all. I was inspired to join the care industry because I saw how other people were making a difference to other people's lives and I knew that was something I wanted to do. I enjoy making people smile and making people's days that little bit brighter. Helping Hands deliver a high standard of support and all team members consistently show compassion, empathy and kindness whilst helping others. My team are highly motivated and show great understanding for other people's needs. I have always been a kind and compassionate person and truly found my calling when I joined the care industry. At each opportunity, I visit my grandparents in Norfolk and enjoy spending time with them.
Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Home care in Letchworth to suit you

Our dedicated carers from the Letchworth branch provide bespoke home care to enable you or your loved one to stay at home. The team can help with anything from companionship, household duties and support popping to the shops, to more complex care needs including spinal injuries, Parkinson’s and those that have experienced a stroke.

Because our care plans are personalised and centred around you, the support you require is always on your terms and to suit your routines. It may be that you need help getting up and dressed in the morning, but you’re able to attend to your own personal care; we recognise that everyone’s needs are different and may change over time.

Visiting care can be arranged for anything from 30 minutes once a week to regular calls throughout the day. Every member of the team is here to ensure you or your loved one remain as independent as possible, irrespective of medical or personal needs.

Care needs may change over time or suddenly occur after an unexpected illness or injury. For some it can be quite a daunting prospect to allow someone into your home, but for others it’s a sense of relief. Whatever your situation, Louise and her team are on hand to answer any questions and find a solution that is perfect for you.

Personalised live-in care

Live-in care means exactly that – a carer will live with you in your home to provide support as and when you require. For many, this can be a more preferable option than residential care as it allows you to remain at home surrounded by your own comforts.

Our carers are fully trained to provide you with the help and support to suit your needs, giving peace of mind for you and your family. It may be that you have sustained an injury and need round-the-clock support after a stay in hospital, or you may have a complex condition that requires you to take medication in the middle of the night. It doesn’t matter whether you need support with personal care, mobility, medication administration or just a companion to enjoy a cup of tea and cake with; we’re here for you.

We ensure that you have a choice of carers that suit your interests and personality, whether that be a love of nature or a passion for art.

Better than a care agency in Letchworth

Being a care agency was never part of our ethos, which is why we aren’t an agency; instead, being a private home care company singularly dedicated to ensuring our customers live safe and comfortable lives in the homes they love. Needing care at home can make you think your only choice is to approach an agency, but that couldn’t be further from the truth. While an agency will traditionally ‘match’ you with a carer, in reality they will take a fee for finding you a carer and then have nothing more to do with the arrangement, leaving you responsible for paying your carer, managing them and making sure they do what is expected. With our local care team in Letchworth though you’ll be cared for by dedicated and compassionate carers, and supported by managers who will make sure everything runs seamlessly and put you at the forefront of everything they do.

Domiciliary care in Letchworth

Also known as care at home, domiciliary care puts you at the centre of your care and provides you with the support you need. Personalised care packages are built around you, for you and complement your existing routines.

You may have a beloved pet that you still want to care for, or perhaps you live with a friend or partner that needs extra help to support you. Domiciliary care offers a viable alternative to residential care and allows you to rest assured that your care needs are being met in the comfort of your own home.

Specialist dementia care in Letchworth

As one of the UK’s leading dementia care specialists, Helping Hands have a wealth of experience in supporting people to live with this condition. Whether it be early-onset dementia – which could be one of many types of the condition such as Alzheimer’s, Lewy body, frontotemporal dementia – all of our carers are experts in understanding and helping to support you or your loved one.

We understand that it can be difficult to know where to start when thinking about care for yourself of a loved one living with dementia. With our service, you can expect consistency, empathy and patience; all of which are vital for managing the condition. Our carers will get to know you and your routine – if you like to do jigsaw puzzles or take a stroll in your local park, we’ll be there with you every step of the way.

Elderly care for you or your loved ones

As time goes by, it may be that you need a bit more support with everyday tasks such as cooking, cleaning and getting dressed. Or you may have a progressive medical condition that requires prompting with taking medication and more intensive assistance.

Whether it’s weekly visits to help you change your bed sheets or live-in care to be with you throughout the night, elderly care in Letchworth could be the perfect solution for your needs and relieve you or your family of any worries about your wellbeing.

Respite care from the Letchworth branch

Although caring for someone can be extremely rewarding, there may be times when you or your regular caregiver needs a bit of time for rest and recuperation. The team at Letchworth aim to provide the least disruptive solution for your routine and requirements by replicating your existing arrangements.

We’re happy to meet with you and your carer before we look after your care needs to make sure we get it just right – from your wake-up calls to the amount of sugars you have in your tea.

Respite care is also suitable if you’ve sustained an injury or are convalescing after a hospital stay but need support at home with some aspects of your care. We can also accompany you if you need assistance when attending a wedding or special event that you don’t want to miss.

Our industry-renowned carers

What makes our carers so special is that they are completely devoted to their mission of providing the best care they possibly can. Compassionate and committed, all of our carers complete an induction programme that covers manual handling, first aid equality & diversity, safeguarding and mobility support.

As the first and only home care provider to be endorsed as a Centre of Excellence, we are committed to continuously sharing best practice and training our staff to the very highest standard. We only employ the very best carers and they all receive thorough background checks through the Disclosure and Barring Service (DBS).

Our service is the only care provider to be endorsed by Skills For Care as a Centre of Excellence and we are a member of the Dementia Action Alliance (DAA), who are committed to transforming health and social care for those living with dementia in the UK. As a care company, we are also fully regulated by the Care Quality Commission (CQC) who inspect whether our service is responsive, safe and effective.

Find out about care in Letchworth

If you’d like to discuss visiting or live-in care options, you can set up a meeting with the team by calling us. We’re here to take your call seven days a week and can meet you at a time and place suitable for you.

We can visit you at home, meet you at our branch in Letchworth or even arrange a meeting in your local coffee shop.

Call us on 01462 322 489 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Letchworth to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 20 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 7 reviews

Our credentials

Our Letchworth branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Letchworth, 9 Leys Avenue, Letchworth Garden City, Hitchin, SG6 3EA Show on Map

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