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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our Hitchin home care team specialise in delivering compassionate care to the homes of people throughout the local community. With industry-leading training, Care Quality Commission (CQC) regulation, and a dedication to kindness, we ensure your loved one enjoys a safe, fulfilling lifestyle in the place that they’re most comfortable.

Our team of dedicated carers offer person-centred support, covering: Biggleswade, Henlow, Great Abington, Letchworth, Royston, Shefford, Stevenage, Sandy, Ware and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01462 322 489 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Home care visits and live-in care in Hitchin

In a town renowned for its effervescent music scene and choices of cuisine, Hitchin is one of the countless areas nationwide that receive compassionate, specialist support from Helping Hands carers.

From a weekly check-in to regular visits, all the way to full-time live-in care, our home care team in Hitchin is on hand to provide your loved one with the support they need to maintain their independence at home. We match your needs with the most suitable carer while creating a bespoke package, so that you have all the assistance you need to enjoy your routine with the confidence that your safety & wellbeing is catered for by a fully-trained carer you can trust.

Meet the team

Emily Bricknell

Meet Emily Bricknell, our Branch Care Manager, Hitchin

My roles and responsibilities are to oversee the day-to-day running of the branch and to ensure we continue to deliver a high level of service to all. I was inspired to join the care industry because I saw how other people were making a difference to other people's lives and I knew that was something I wanted to do. I enjoy making people smile and making people's days that little bit brighter. Helping Hands deliver a high standard of support and all team members consistently show compassion, empathy and kindness whilst helping others. My team are highly motivated and show great understanding for other people's needs. I have always been a kind and compassionate person and truly found my calling when I joined the care industry. At each opportunity, I visit my grandparents in Norfolk and enjoy spending time with them.
Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareRespite Care

Other services we provide at this branch

Visiting care in Hitchin

For over 30 years, we’ve provided seamless support, enabling every customer to remain in the comfort of their own home, while still receiving a personalised care plan to suit their individual needs, and our friendly team in Hitchin are no different. So, whether you are in your elderly years and need some support with the housework, or you are living with a progressive condition and you would like more intensive support as your symptoms progress – we’ll work with you to build a bespoke package of care that is centred entirely around you.

From as little as 30 minutes per week, we can provide person-centred visiting care to you at home, ranging from support with domestic duties, shopping and meal preparation to administering medication, personal care and support with mobilising safely in and around your home.

Home care is so much more than just popping over to tend to your physical needs. Our carers will be there if you’re feeling lonely and share a cup of tea with you over a catch up about the latest TV programmes. And if you want to venture out further for the afternoon and go for a shopping trip in Hitchin, they’ll help you to do that too.

24-hour live-in care in Hitchin

If you need a more intense level of home care, our carers are fully trained to provide you with the support you require, on your terms. Live-in care enables you to have specialist, round-the-clock assistance from your own dedicated live-in carer. That way, you can rest assured that you always have someone there to support you whatever the hour.

Live-in care is an ideal option for those requiring regular care throughout the day and night but who don’t want to move into a care home. Apart from the stress and upheaval of moving somewhere new, you will have less independence and also have to leave a partner, spouse or even pets behind. With live-in care, you can decide on how you spend your day and how and when you receive your care, giving you more autonomy and choice in your support.

Care Agency Hitchin

Helping Hands is not a care agency, we are a private home care company that prides itself on delivering high standards of care for our customers, every single day. We make sure our services are transparent and you always know what you are paying for. There are no hidden fees or surprise costs, we promise to be upfront throughout your care journey. We believe in providing the best care service, that’s why we are fully managed and regulated by the Care Quality Commission and Care Inspectorate Wales. They ensure that our customers have access to a safe, caring, responsive and well-led care service.

Friendly, qualified carers in Hitchin

We only seek out the very best people to join our team in Hitchin, which is why our number one priority when recruiting carers is their passion for looking after others and genuine kindness. At the start of their recruitment journey, they are required to provide character references and undergo a Disclosure Barring Service (DBS) screening, so that we have full assurance of their experience and integrity. Once selected, they take part in our training programme that covers manual handling, safeguarding, dementia, personal care, medication and first aid – providing them with the skills and knowledge they will need when they are out in the local community caring for our customers.

As with all of our care teams across the country, we are fully regulated by the Care Quality Commission (CQC). The monitor our services for safety, effectiveness and responsiveness, ensure we adhere to the high level of industry standards.

Find out more about care in Hitchin

For additional information or to arrange a home visit with the local Hitchin team, call us today. Our customer care advisors will get to know you and your situation and find the best solution for you.

Call us on 01462 322 489 Talk to us on live chat Request a call back

Our credentials

Our Hitchin branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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