Website Reviews for Lincoln

Following a period of hospitalisation my aunt needed ongoing help with personal care and domestic tasks to live in her home. I am so thankful we chose Helping Hands. The care team were excellent. The visiting staff were professional, reliable and incredibly kind. They provided my auntie with the company and support she needed to live at home and she looked forward to their visits. My family and I would highly recommend the Lincoln branch of Helping Hands. Communication and organisation from office team was outstanding. Times were made flexible to meet our changing needs and rotas were given well in advance. Nothing was too much to ask and this meant we felt supported, reassured and able to manage at home. Thank you all so much, you are remarkable, Jane Spray

Team lincoln you are all amazing thank you for looking after my dad all the staff are so kind supportive well organised on time and go the extra mile for my dad 5 stars are not enough thank from the family would highly recommend you at lincol helping hands regards to all Julie x

Lincoln you are all amazing what a team thankyou from the bottom of are hearts Holly calley and the rest of the carrers thank you for looking after my dad Waddington lincoln 5 stars are not enough xxxxxx

Hi I’m just in Starbucks tritton road lincoln and saw one of your helping hands with an elderly lady and she was chatting and being so so lovely!! I noticed your logo on her top and just wanted to let you know how amazing and kind she was and generally lovely.. she was small dark haired lady 😁

Good response from other carers. Very good at delivering training and keeping up to date with supervisions . Also very supportive office staff and are willing to listen . Professional and understanding how to deliver care and support customers with everyday needs . I would definitely recommend helping hands to anybody seeking care.

Excellent, professional and very caring service. Thank you for everything you provided for my mother, who was living alone: delightful carers, who all went the "extra mile", and were endlessly cheerful and supportive. The only downside is an insistence on using over 250 characters for the review! Less is more.

The services provided for my Mum over the last eight months have been well organised, reliable and flexible. The branch manager and the staff team have been quick to raise any concerns and provide information about staff rotas in advance. Mum has a regular member of staff, who she gets on with very well. I feel confident and reassured that she is getting high quality support.

I work for helping hands as a visiting carer. The managers and care coordinators at the Lincoln branch are so warm welcoming and available to talk whenever you have a query/question. They are always so helpful and understanding. They allow you to work a very flexible availability to suit your lifestyle and always check to make sure you are happy with the hours and places your are visiting. They never pressure you into doing extra hours but there is the option of extra hours if you need them. They are a very warm and welcoming company to work for and always help with personal development.

I work for helping hands at the Lincoln branch. The managers and care coordinators are so friendly and easy to get on with. They provide a very warm welcoming place of work and a free to talk to you at anytime. They never pressure you into taking extra calls and they provide such a flexible working availability. If there is any problems or something you want to talk to them about they will always be there to help. They are great company to work for and to help with personal development.

The carers have been lovely and helpful to my parents.

We were very happy with the meeting and Jen was very professional but friendly at the same time. Looking forward to the visits next month.

Gave a lot of information and very polite

The manager that attended was very punctual and nice however my mum does notvhavevmuch money and although we would love to use your service it is a little too expensive at this moment in time Kind Regards Angie Robinsom

I found the person very polite, answered my questions, explained how your service, can help my mother in all aspects, thank you

Mum takes time to listen to and not only was the manager patient with mum she understood that mum has brain damage and let mum talk about things that were not relevant. Mum stayed calm and positive because of that.

The caller was very friendly and gave me the information I need for the moment. I will be back in touch when I have decided exactly what, if any, help my father may require from yourselves as soon as I am able.

Efficient

Excellent clear grasp of issues

Really helpful, lovely manner that made her come across really thoughtful and seeking to help my situation

Alex was extremely helpful, patient and understanding of our needs. We are looking forward to meeting your representative and hopefully welcoming a new member to our existing small care team.

The call covered all the information I needed, in a friendly and courteous way.

Helpful, professional and courteous. Felt like my mother was in experience and safe hands

I spoke to ALEX he was so professional and knowledgeable and very helpful / ??

Very helpful, hopefully i can get some well needed help in for my my mum, with your company.

Alison was caring , professional and very helpful. Good information given.